Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Houston. Visit us today at 12602 Westheimer, TX to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
12602 Westheimer, Houston, TX
77077, United States
Hours
Reviews
3.2
398 reviews
5 stars
194
4 stars
24
3 stars
8
2 stars
8
1 star
164
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual employees for their helpfulness and patience, particularly mentioning staff like Emery, Sean, and L.A. However, there were also numerous complaints about unprofessional behavior and poor service from other staff members.
Wait Times
Customers frequently reported long wait times, often exceeding an hour, which contributed to frustration and dissatisfaction with the service.
Store Management
Several reviews highlighted issues with store management and staff organization, noting that employees often appeared unmotivated and more focused on socializing than assisting customers.
Mixed Experiences
While some customers had positive experiences and received excellent service, many others expressed disappointment and frustration, indicating a lack of consistency in service quality.
- MGMJ Gonzalez3 days ago5.0New staff…Ask for Austin, super friendly, helpful and knowledgeable
- SKSaya Knox4 days ago1.0Went up here to pick up my equipment package. The rep checking me out was simultaneously having a conversation with a customer that was being served by another rep. As a result, the rep did not ensure that all of my equipment was properly packed which resulted in me going home without an important cord and another trip back to the location. Frustrated doesn’t properly describe what I was feeling.
- GKGlenn Kirk6 days ago3.0All I had to do was drop off a return so as far as that goes It was quick and easy. Nothing to ride home to Mom about.
- KMKatheryne MarquinesDec 24, 20255.0Went in yesterday with my husband to return our internet box, ( thinking we had upgraded to a better deal ). But Emery , she broke down everything for us, explained everything , detailed by detailed She even provided us with useful advice. ( we loved her honesty & patience ) On top of it, we got the IPhone 17 pro max and her customer service was excellent! If you go to this specific location, ask for Emery! 10/10
- GMgerson matuteDec 18, 20255.0Great costumer service helped me so much I had help from Natalia and a gentleman I believe named Jacob he was great they answered all my questions and concerns. Thanks guys
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What internet services does Xfinity Store by Comcast Branded Partner provide in Houston?
Xfinity offers a range of internet services, including internet packages and high-speed internet available in the Houston area.
Where is the Xfinity Store by Comcast Branded Partner located in Houston?
The store is located at 12602 Westheimer, Houston, TX 77077.
What are the operating hours of the Xfinity Store by Comcast Branded Partner?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does the Xfinity Store require masks due to COVID-19?
Customers fully vaccinated are not required to wear masks unless mandated by federal, state, or local authorities; professional cleaning and social distancing are practiced at the store.
How can I contact the Xfinity Store by Comcast Branded Partner?
You can reach the store by phone at +1 800-934-6489 or visit their website for more information.
What types of services are offered at the Xfinity Store by Comcast Branded Partner?
The store provides services including cable TV, home phone service, home security systems, mobile phone plans, and internet services.
Are there nearby mobile phone stores where I can compare options with Xfinity?
Yes, Metro by T-Mobile is a nearby mobile phone store located close to the Xfinity Store where customers can explore alternative mobile service options.
What nearby food options are available when visiting the Xfinity Store?
Nearby eateries include Ocean Snow Balls, Subway, McDonald's, and Sylvia's Enchilada Kitchen, providing a variety of dining choices before or after your visit.
Where can I find nearby automotive services when visiting the Xfinity Store?
Automotive service options nearby include My Transmission Experts, Midas, Honey Farms gas station, and A Plus Transmission Specialists.
What are some nearby amenities for postal and financial services near the Xfinity Store?
Nearby amenities include PLS Check Cashers, PLS Loan Store, Coinme ATM services, Western Union money transfer, and Public Post & Parcel Services for postal needs.