Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Houston. Visit us today at 5600 Kirby Drive, TX to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
5600 Kirby Drive, Houston, TX
77005, United States
Hours
Reviews
3.5
239 reviews
5 stars
142
4 stars
7
3 stars
5
2 stars
9
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some employees received praise for their helpfulness, others were reported as rude and unknowledgeable, leading to frustration among customers.
Efficiency
Many customers appreciated the quick service and resolution of issues, but there were also complaints about long wait times and unhelpful staff.
Technical Issues
Numerous reviews highlighted ongoing problems with internet service and billing discrepancies, causing dissatisfaction among customers.
Staff Knowledge
There were significant concerns regarding staff knowledge and training, with several customers reporting that employees were unable to assist with their inquiries.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences with specific employees who provided exceptional service.
- CHCarine HalabyNov 16, 20251.0I have returned and cancelled my xfinity account and modem yet to this date I am still getting emails about getting charged. And I already got a confirmation email that I canceled. And I called the to solve this issue yet I’m still getting bills. This is such a scam. Do not get xfinity because I’ve never had to deal with something like that
- AAArthur G AlexanderNov 2, 20255.0Great customer service...!!
- QNQuoc NguyenOct 28, 20255.0Very good 👍🏽
- B5B R (549)Oct 5, 20255.0Quick and easy
- TRTaylor RebelSep 9, 20251.0Worst location. Can't get any help whatsoever, can't get things resolved, terrible service. Always issues. Always problems with the internet.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services does Xfinity Store by Comcast Branded Partner in Houston provide?
The store offers internet services, cable TV, home phone service, home security systems, and mobile phone services in Houston, TX.
Where is the Xfinity Store by Comcast Branded Partner located in Houston?
It is located at 5600 Kirby Drive, Suite S4, Houston, TX 77005, in the Rice Village area.
What are the business hours for the Xfinity Store at 5600 Kirby Drive?
The store is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 6:00 PM on Sundays.
Are there any COVID-19 health and safety measures in place at the Xfinity Store in Houston?
Yes, the store has professional cleaning and social distancing measures. Fully vaccinated customers do not need to wear masks unless required by mandates.
How can I contact the Xfinity Store by Comcast Branded Partner in Houston?
You can call the store at +1 800-934-6489 for inquiries and assistance.
Can I find Xfinity's apps for managing my services at this location?
Yes, Xfinity apps are available for both Android and iOS devices through the Google Play Store and Apple App Store.
What popular nearby restaurants can I visit before or after coming to the Xfinity Store at 5600 Kirby Drive?
You can visit Azuma, a Japanese sushi restaurant, or Chipotle Mexican Grill, both near the store for convenient dining options.
Are there any nearby places where I can get a manicure or waxing service close to the Xfinity Store?
Yes, Luvish Nails Lounge is nearby and offers nail salon and waxing services.
Where can I find automotive care services near the Xfinity Store?
Firestone Complete Auto Care is close by and provides tire services and automotive repair.
What legal service providers are near the Xfinity Store in Houston?
Several legal service providers nearby include Sherman Law Firm, Law Office of Aaron L. Moyse, and Law Office of Jeannine C. Flynn.