Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Houston. Visit us today at 5600 Kirby Drive, TX to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
5600 Kirby Drive, Houston, TX
77005, United States
Hours
Reviews
3.5
249 reviews
5 stars
147
4 stars
7
3 stars
5
2 stars
10
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting unhelpful, rude, or dismissive staff, while a few praised specific employees for their exceptional service.
Wait Times
Numerous reviews mention long wait times and inefficient service, leading to customer frustration.
Billing Issues
Several customers reported problems with billing, including unexpected charges and difficulties in resolving account issues.
Store Environment
While some customers appreciated the cleanliness and organization of the store, others noted a lack of professionalism among staff.
Product Knowledge
There are mixed reviews regarding staff knowledge, with some customers expressing frustration over employees' inability to provide accurate information or assistance.
- RTRob Turner4 days ago5.0Absolutely outstanding experience at the Xfinity Store. From the moment I walked in, the staff was welcoming, professional, and efficient—but I especially want to call out Tony. Tony was polite, knowledgeable, and genuinely took the time to understand what I needed. He explained my options clearly, didn’t upsell unnecessarily, and made what is usually a frustrating process smooth and stress-free. His professionalism and customer-first attitude really stood out and reflects extremely well on Xfinity. This is exactly how customer service should be done. If you’re visiting the Kirby location, ask for Tony—you’ll be in great hands. Highly recommend!
- ALAnn Lucas5 days ago1.0Not the same as the one in Webster. Literally given totally different info, and the guy barely understood me. So busy, it’s a shame they aren’t on their A game. The standard “copy and paste” response to a review doesn’t work- it says “no longer available” , and seems to be the theme. I’ll follow other’s advice and go to another location.
- SCSaba CheemaDec 28, 20252.0Terrible wait times and the staff watch people get disrespected in the stores and allow others to cut in front of them and dont stand up for you. Wouldnt recommend coming here.
- BDBillion DollarDec 28, 20251.0Very unprofessional and Inattentive staff.
- DTDuc thuan loi ToDec 27, 20255.0Store to get your deal done
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services does Xfinity Store by Comcast Branded Partner in Houston provide?
The store offers internet services, cable TV, home phone service, home security systems, and mobile phone services in Houston, TX.
Where is the Xfinity Store by Comcast Branded Partner located in Houston?
It is located at 5600 Kirby Drive, Suite S4, Houston, TX 77005, in the Rice Village area.
What are the business hours for the Xfinity Store at 5600 Kirby Drive?
The store is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 6:00 PM on Sundays.
Are there any COVID-19 health and safety measures in place at the Xfinity Store in Houston?
Yes, the store has professional cleaning and social distancing measures. Fully vaccinated customers do not need to wear masks unless required by mandates.
How can I contact the Xfinity Store by Comcast Branded Partner in Houston?
You can call the store at +1 800-934-6489 for inquiries and assistance.
Can I find Xfinity's apps for managing my services at this location?
Yes, Xfinity apps are available for both Android and iOS devices through the Google Play Store and Apple App Store.
What popular nearby restaurants can I visit before or after coming to the Xfinity Store at 5600 Kirby Drive?
You can visit Azuma, a Japanese sushi restaurant, or Chipotle Mexican Grill, both near the store for convenient dining options.
Are there any nearby places where I can get a manicure or waxing service close to the Xfinity Store?
Yes, Luvish Nails Lounge is nearby and offers nail salon and waxing services.
Where can I find automotive care services near the Xfinity Store?
Firestone Complete Auto Care is close by and provides tire services and automotive repair.
What legal service providers are near the Xfinity Store in Houston?
Several legal service providers nearby include Sherman Law Firm, Law Office of Aaron L. Moyse, and Law Office of Jeannine C. Flynn.