Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Houston. Visit us today at 2000 Willowbrook Dr, TX to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.7
449 reviews
5 stars
253
4 stars
41
3 stars
26
2 stars
16
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were criticized for being rude and unprofessional.
Wait Times
Many customers reported long wait times, both for service and for equipment returns, leading to frustration.
Service Quality
There are complaints about misinformation and unresolved issues, with some customers feeling their problems were not adequately addressed.
Employee Performance
Certain employees were highlighted for exceptional service, while others were noted for poor attitudes and lack of knowledge.
Overall Experience
The overall experience varies significantly, with some customers expressing satisfaction and others vowing to switch providers due to negative interactions.
- ETErick TorresNov 14, 20251.0They used to have better service a few years back.
- BBBlairNov 10, 20252.0Horrible customer service I spent years in line and the lady in the front today was rude!!
- LSLiset Bella Pineda SanchezOct 27, 20255.0Customer service is very good and fast
- KPK P.BOct 23, 20251.0Wait a lot and didn't get any service
- YPyunior Lezcano porteOct 20, 20255.0Buen servicio
Frequently Asked Questions About Xfinity Store by Comcast
What are the main services offered at the Xfinity Store by Comcast in Houston?
The store provides internet, cable TV, home phone services, home security systems, and mobile phone services in Houston.
Where is the Xfinity Store by Comcast located in Houston?
It is located at 2000 Willowbrook Dr, Suite 1526, Houston, TX 77070.
What are the store hours for the Xfinity Store by Comcast in Houston?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. It is closed on November 27, 2025, for a holiday.
Are there any COVID-19 safety measures at the Xfinity Store?
Yes, the store implements professional cleaning and social distancing. Fully vaccinated customers do not have to wear a face mask unless required by mandates.
How can I contact the Xfinity Store by Comcast in Houston?
You can call the local phone number at +1 713-637-5825 or the main phone number at +1 800-934-6489.
How can I find more information or make a reservation at the Xfinity Store?
Visit their website at https://www.xfinity.com/local/tx/houston/2000-willowbrook-dr.html to learn more or make reservations.
What nearby places can I visit when I am at the Xfinity Store in Houston?
Nearby places include The Fix Store (mobile phone store), Willowbrook Eye Professionals (optometrist), and the Game Haven Willowbrook Mall (video game and toy store).
Are there any clothing stores near the Xfinity Store where I can shop?
Yes, nearby clothing stores include Abercrombie Kids, Windsor Fashions, Forever 21, Zara, and White House/Black Market.
Where can I grab a coffee or a quick snack near the Xfinity Store?
You can visit Starbucks and Marble Slab Creamery, both located close to the Xfinity Store for coffee and snacks.
What competitors does Xfinity Store by Comcast have in Houston?
Competitors include AT&T, Verizon, RCN, and T-Mobile, which offer similar internet and mobile services in Houston.