Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Baytown. Visit us today at 6360 Garth Rd, TX to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.6
606 reviews
5 stars
295
4 stars
83
3 stars
54
2 stars
33
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, citing rudeness and unhelpfulness from staff, particularly during phone and in-store interactions.
Technical Issues
Numerous reviews highlighted ongoing technical problems with internet service, including frequent outages and slow speeds, leading to customer dissatisfaction.
Positive Staff Interactions
Despite negative feedback, several customers praised specific employees for their helpfulness and professionalism, indicating that some staff members provide excellent service.
Long Wait Times
Customers frequently mentioned long wait times in-store, suggesting a need for more staff to handle customer inquiries efficiently.
Billing Concerns
Multiple reviews expressed frustration over billing issues, including unexpected charges and difficulties in resolving billing disputes.
- SAS A4 days ago1.0My experience with app agent Imran was SUPERB. I highly recommend & appreciate all the assistance from the agent when I used the Xfinity app. BUT my in store experience was beyond pathetic. The Xfinity retail store associate KNOWINGLY, PURPOSEFULLY & WILLFULLY gave me a cable box that HE KNEW HE HAD NOT ACTIVATED when he gave me the cable box. After I left the Xfinity store, I then worked 10 hours on my job so I was not able to set up my cable box until AFTER I got off from work. When I tried to setup my cable box at home, the messages I got during setup was that the cable box was NOT LINKED to any Xfinity account. I had to use my Xfinity mobile app support & give the agent the serial number to cable box in order to activate the cable box. WHICH MEANS that store associate knew FULL WELL that he had not properly processed the cable box to my Xfinity account. I am HIGHLY DISAPPOINTED with being COMPLETELY MOCKED by your store associate. I vividly remember him laughing & making jokes when he gave me the cable box & as I left the store because he knew what he had & had not done & he found it amusing to treat me as he did.
- DEDanny EvansDec 29, 20251.0This location is terrible, went in a month ago to order wireless boxes and have them shipped directly to me. They swore the order was placed and I would receive them within a couple weeks but a month later I find out the order was never placed. Their customer service is so bad I would give 0 stars if I could. They will straight up look you in the face and lie to you without hesitation.
- SHSharla HofmeisterDec 19, 20255.0Great service from Doug Davis on trading in our iPhones. He really knows his technology. Great personality, listens to your needs. He’s great! Go see him he will take care of your technology needs from Cable to Internet to cell phones!
- LMLuis A. MartinezDec 17, 20255.0Rudy was up excellent. Service maintenance helped me immediately with the problem. I was having with my cable very Polite and fast service
- JHJasenia HernandezDec 12, 20255.0Asieron un buen trabajo llame a Xfinity preferesia enatallacion trabajar por ti ATu gusto espjer tu program que soluccioné ATu gusto gracias por la entérnet cablé esta abajo de terreno tapado no se Mira perfecto gracias
Frequently Asked Questions About Xfinity Store by Comcast
What products and services can I find at Xfinity Store by Comcast in Baytown?
Xfinity Store by Comcast offers internet, cable TV, home phone service, home security systems, and mobile phone services in Baytown, TX.
Where is the Xfinity Store by Comcast located in Baytown?
The store is located at 6360 Garth Rd, Suite 125, Baytown, TX 77521, USA.
What are the operating hours of the Xfinity Store by Comcast in Baytown?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM. It is closed on November 27, 2025.
Does the Xfinity Store by Comcast in Baytown have any COVID-19 safety measures?
Yes, the store follows healthy practices including professional cleaning and social distancing. Fully vaccinated customers do not need to wear masks unless required by law.
How can I contact the Xfinity Store by Comcast in Baytown?
You can call the local phone number at +1 281-837-7421 or the main phone line at +1 800-934-6489.
Are there mobile apps available for managing Xfinity services?
Yes, Xfinity offers apps for Android and iOS which can be downloaded from the Google Play Store and the Apple App Store respectively.
What are some nearby places I can visit when coming to Xfinity Store by Comcast in Baytown?
Nearby places include GEICO Insurance Agent for insurance needs, European Wax Center for skin care, and MOD Pizza for dining options.
Can I combine my visit to Xfinity Store with some shopping nearby?
Yes, nearby you will find jewelry stores like Zales and Kay Jewelers, as well as Mattress1One for retail shopping.
Are there medical facilities close to Xfinity Store by Comcast in Baytown?
Yes, Kelsey-Seybold Clinic, Ideal Dental, and Baytown Modern Dentistry are located nearby for medical and dental care.
Is the Xfinity Store by Comcast in Baytown easily accessible if I am visiting nearby cafes or restaurants?
Yes, the store is close to popular spots such as Puer Tea and Coffee, First Watch - Baytown, and Swig, making it convenient to visit before or after dining.