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Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
4.1
2,469 reviews
5 stars
1,877
4 stars32
3 stars32
2 stars
59
1 star
469
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the technicians, especially Moussa and Eugene, for their professionalism, efficiency, and friendliness during installations.
Customer Support
Numerous reviews highlighted poor customer service experiences, including difficulties in reaching representatives and issues with billing practices.
Installation Speed
Customers frequently noted the quick and seamless installation process, with technicians completing setups in a timely manner.
Equipment Issues
Some reviews mentioned concerns about hidden equipment fees and misleading billing practices related to equipment rentals.
- PNPamela Kay Norris3 days ago1.0Every single day this week my internet has gone down for more than 4 hours. Yesterday it was down for 8. I don't know what's going on with you people but this is not how you provide service. If I didn't have to have you because you're the only place that services where I live I would not. It is the worst service and the worst customer service ever.
- YYYevo4 days ago5.0I don’t have Astound as my internet service, but tonight, Nov 20th, I locked my keys in my car at a 711 and an Astound internet service employee arrived to get gas and gave me a door bag kit to be able to retrieve my keys. Whoever it was, your an angel and a life saver!
- DCDenia Chiuz5 days ago1.0The worst ever forever… no lo recomiendo, suben el precio hasta $30 después de que uno compra un servicio mensual por $50 Ya la factura sale en $80 sin previo aviso , y lo peor, Cada rato se cae el servicio, hay que estar llamando para que hagan los mantenimientos requeridos y el internet vuelva . Es por eso que los voy a cambiar , es un dolor de cabeza .
- ABApril BNov 15, 20251.0Absolutely the worst ISP I've ever had. In the past 6 months we had an outage for 11 days, and now for 7 days. Does that seem reasonable? Everytime I call, I get different, conflicting information and promises that are never kept (just a callback even!) To make it worse they have a complete monopoly on this area, so I think they just don't care if they fix it or not. If you have any other option, take it.
- FXFrancis XNov 7, 20251.0I had cable from different providers for the last 30 or 35 years and this by far was the worst experience .I was forced to use Astound service because of the association with the condominium… every month I would experience a technical difficulty that would be blamed on a car hitting a pole or other circumstances… You can’t do business you can’t rely on your cable provider, so disappointing, horrible customer service that doesn’t pick up no credit and then they just on the right without even notifying you. Thank God for StarNet. Also, thank God for T-Mobile now or you can go 5G service from other providers they won’t be slaves to such crappy customer service.
Frequently Asked Questions About Astound Broadband | Austin
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound Broadband | Austin offer a price lock for their internet services?
Yes, Astound offers a 2 year price lock on any speed.
Do I need to sign a contract to get internet services from Astound?
Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound Broadband?
Yes, customers can use their own modem/router with speeds up to 1500 Mbps. For speeds above 1 gig, equipment must meet recommended guidelines.
What internet speed options are available from Astound Broadband?
Astound offers speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, with availability depending on location.
Does Astound Broadband offer fiber internet service?
Yes, Astound’s fiber-powered network is available in select locations with speeds up to 5 Gig.
What are the business hours for Astound Broadband | Austin?
The business is open Monday through Friday from 9:00 AM to 6:00 PM and closed on weekends.
What payment options does Astound Broadband | Austin accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Are there nearby places where I can grab food or coffee before or after visiting Astound Broadband?
Yes, nearby places include Donut Empire for coffee and donuts, Krystal Taqueria for Tex-Mex cuisine, and Krispy Krunchy Chicken for chicken dishes.
Is there a nearby mobile phone store near Astound Broadband in Austin?
Yes, Cricket Wireless is a mobile phone store and telecommunications company close by where you can explore mobile service options.
Are there nearby parks or recreational areas where I can relax near Astound Broadband | Austin?
Yes, Parmer Field and Northtown Park are nearby parks where customers can enjoy outdoor activities before or after their visit.