Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Nashville. Visit us today at 7614 Highway 70 S, TN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.5
259 reviews
5 stars
131
4 stars
27
3 stars
15
2 stars
10
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting long wait times, rude staff, and unresolved issues.
Staffing Issues
Numerous reviews mention understaffing, leading to long lines and delays in service, with some customers expressing sympathy for the employees.
Positive Experiences
Despite the negative feedback, several customers highlighted positive interactions with specific staff members who were helpful and knowledgeable.
Billing Problems
Many customers reported issues with billing, including unexpected charges, difficulty in resolving disputes, and lack of communication regarding payments.
Store Efficiency
Customers expressed frustration with the inefficiency of the store processes, including long wait times for simple tasks like equipment returns.
- CWC W4 days ago1.0I’ve visited this store three times. My first experience was fine. I should have stopped there. The next two visits were so bad that I am leaving my first ever Google review. The manager at this store is extremely unprofessional - from the way she handles customers to the way she deals with her own staff. I won’t go into details here, but I strongly advising people to visit another store. I have worked MANY retail jobs and neither the manager nor employees I dealt with would have lasted a day. And it’s no wonder the employees are able to perform as they do given the poor manager example set.
- AMAndy MangrumNov 4, 20251.0If you are returning equipment, go down the street to the UPS store. Faster and friendlier service.
- LSLee StaceyOct 15, 20253.0Waiting in line, associate takes the person behind me. I wait longer and associates need training on customer service.
- KSKira SummersOct 10, 20253.0Staff was nice and helpful but they need a better system. I just needed to drop off the old cable box after they sent us the new upgraded one and had to check in and wait for a good 20-30 mins just to give it to someone and leave... The only reason I chose this option instead of printing the label and packaging it/ mailing it back was because i don't have a printer. Surely, they could include a box and label with the replacement to ship the old one back and be so much more efficient for everyone...
- RDRicky DeloachSep 19, 20251.0I purchased the security cameras 3 months ago and the representative told me that they were shipping them to me since I was installing them myself. The cameras never arrived. So after 3 months I finally had time to go to the store and they told me I had to call the online representative to resolve it. The online representative I thought fixed this so went back to the store they said it wasn't then stalled me out till I had to leave. So went back in the next day and some lady up front told me they would be shipping them to me again. So I said I was done with them. CANCELED...during my waiting the two days I saw at least 20 people bringing their units back.That should tell you all you need to know.
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in Nashville?
The Xfinity Store by Comcast is located at 7614 Highway 70 S, Suite E-601, Nashville, TN 37221.
What are the operating hours of the Xfinity Store by Comcast in Nashville?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM. It is closed on Thanksgiving Day (Nov 27) and Christmas Day (Dec 25).
What health and safety practices does the Xfinity Store in Nashville follow?
The store practices professional cleaning and social distancing. Fully vaccinated customers do not have to wear a face mask unless required by mandates.
What products and services does Xfinity Store by Comcast offer in Nashville?
They offer cable TV, internet services, home phone service, home security systems, mobile phone services, and business internet among others.
How can I contact Xfinity Store by Comcast in Nashville?
You can reach them locally at +1 615-264-6400 or through their main phone number +1 800-934-6489.
Where can I order Xfinity services online?
Orders can be placed online via https://www.xfinity.com/locations/tennessee/nashville.
What are some nearby places to visit when I come to the Xfinity Store in Nashville?
Nearby you can visit sandwich shops like Jimmy John's and Chicken Salad Chick, or enjoy a cup of coffee at The Well Coffeehouse, all great for grabbing a bite before or after your visit.
Are there any healthcare services near the Xfinity Store by Comcast in Nashville?
Yes, Results Physiotherapy Nashville at One Bellevue Place offers sports medicine and physical therapy services nearby.
What real estate services can be found near the Xfinity Store in Nashville?
There are multiple real estate agents and services nearby such as Home is Nashville, Laura Graham, JL Tyner Group, and Benchmark Realty and its agents.
Does Xfinity Store by Comcast have a presence on social media?
Yes, they are active on Facebook (XFINITYNashville3901), Instagram (@xfinity), Twitter (@Xfinity), and YouTube (https://www.youtube.com/user/xfinity).