Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Nashville. Visit us today at 2400 Franklin Pike, TN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.4
1,308 reviews
5 stars
568
4 stars
181
3 stars
103
2 stars
76
1 star
380
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendliness and efficiency of staff, many reported rude behavior and lack of knowledge among employees.
Service Issues
Numerous customers experienced significant issues with service reliability, billing discrepancies, and poor communication regarding appointments.
Quick Transactions
Several reviews highlighted quick and efficient service for equipment returns and setup, with some customers being in and out in under five minutes.
Negative Experiences
A substantial number of reviews expressed frustration with the overall service experience, citing long wait times, unhelpful staff, and unresolved issues.
- KAKevin Alex2 days ago5.0Jaylon’s the man! The manager or the boss must be happy to have him around
- CSChristopher Saavedra5 days ago1.0I have been a customer since 2009 and I am very disappointed with the customer service at this location I went in just to change an address and walked out upset by how disrespectful the employee was. I simply denied their promotion for a line and the employee caught a major attitude and left me just standing there like an idiot no good bye or were all done just made a face and walked away this was at 4pm so no major reason to be such a ….
- KKKaitlinMJan 4, 20264.0We came in to drop off our old modem. Their customer service was very friendly and efficient. We were in and out in under five minutes!
- AIAnna IastrubDec 24, 20255.0Amazing experience on Christmas Eve! I arrived about 40 minutes before closing, and I was so impressed by the service. The two young women working there were incredibly friendly, helpful, and had big smiles on their faces, even though it was a holiday evening. They solved my issue and replaced my equipment in just 10 minutes. I left feeling happy and ready for the holidays. Thank you so much for such professional and kind service!
- RTRyan TurnerDec 11, 20251.0Called multiple times because my internet is having trouble for the 5th time in 1 week, and the robot has hung up on me multiple times and won’t let me talk with an agent. I have had no proper internet at all this month and am wondering why I should have to pay all this money per month just to be screwed over
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Nashville offer?
Xfinity Store by Comcast offers internet services, cable TV providers, home phone service, home security systems, and mobile phone services in Nashville.
What are the Xfinity Store by Comcast Nashville location's operating hours?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM. It is closed on November 27, 2025, and December 25, 2025, with extended hours on November 28, 2025 from 9:00 AM to 8:00 PM.
Where is the Xfinity Store by Comcast located in Nashville?
It is located at 2400 Franklin Pike, Nashville, TN 37204, United States.
What COVID-19 safety measures are in place at the Xfinity Store by Comcast in Nashville?
The store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear face masks unless mandated by federal, state or local authorities.
How can I contact Xfinity Store by Comcast in Nashville?
You can reach them by local phone at +1 615-244-5900 or their main phone at +1 800-266-2278.
Where can I find more information or order Xfinity services in Nashville online?
Visit https://www.xfinity.com/local/tn/nashville/2400-franklin-pike.html to learn more or to place orders.
What are some nearby places I can visit around Xfinity Store by Comcast on Franklin Pike?
Nearby places include Little Gourmand bakery and cafe, Sherwin-Williams hardware store, and Get Fit Anytime gym. These spots offer opportunities for refreshments, shopping home improvement supplies, or fitness activities before or after your visit.
Are there any healthcare facilities near the Xfinity Store by Comcast in Nashville?
Yes, nearby healthcare locations include Shade Tree Clinic, Music City Dental, and Vanderbilt Health hospital, which can be convenient for customers managing appointments around their visit.
What dining options are available near the Xfinity Store by Comcast?
Nearby dining options include Mangia Nashville (Italian and pizza), Sumo Sushi Thai and Bar, and Maple Street Biscuit Company offering breakfast and American cuisine.
Does Xfinity Store by Comcast provide internet services compatible with mobile devices?
Yes, Xfinity Mobile combines America's largest, most reliable 4G LTE network with the most nationwide hotspots, offering reliable internet and mobile phone services.