Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Nashville. Visit us today at 2400 Franklin Pike, TN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.4
1,299 reviews
5 stars
564
4 stars
178
3 stars
103
2 stars
76
1 star
378
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and rude behavior.
Billing Issues
Customers frequently reported confusing billing practices, unexpected charges, and difficulties in resolving billing disputes.
Store Experience
While some customers had positive interactions with specific employees, many expressed frustration with slow service and lack of urgency in stores.
Technical Support
Many reviews indicated dissatisfaction with technical support, including failed appointments and unresolved service issues.
Mixed Reviews
There were a few positive experiences noted, particularly with individual employees, but overall sentiment leaned heavily towards dissatisfaction.
- YCYexy Camargo4 days ago5.0Muy buena cobertura
- PMPaul MasonNov 15, 20251.0Avoid xfinity internet at all costs, horrible support and service.
- BKBilly KimbroOct 10, 20252.0I was very disappointed with my experience. I was told by tech support to make an appointment with the store and go in to get my sim card changed. I had been receiving offers to upgrade my phone as well. The employee I dealt with. Was friendly enough but that goes out the window when you do not have the knowledge to do your job. I am growing tired of Xfinity apologies for their employees lack of knowledge. The service I have been receiving lately is really bad.
- RRROct 8, 20251.0Agreed to a plan $60 a month, first bill they just charged me $140 I can't get anyone on the line to dispute. How do you get away with this level of fraud????
- MSMicah C SmithSep 24, 20251.0If I could give a 0 star review I would. The store reps don’t have a clue of what’s going on. Be careful because they will sale you a warranty but do not understand how that warranty works. Also seems like Kevin doesn’t want to do his job, which is customer service.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Nashville offer?
Xfinity Store by Comcast offers internet services, cable TV providers, home phone service, home security systems, and mobile phone services in Nashville.
What are the Xfinity Store by Comcast Nashville location's operating hours?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM. It is closed on November 27, 2025, and December 25, 2025, with extended hours on November 28, 2025 from 9:00 AM to 8:00 PM.
Where is the Xfinity Store by Comcast located in Nashville?
It is located at 2400 Franklin Pike, Nashville, TN 37204, United States.
What COVID-19 safety measures are in place at the Xfinity Store by Comcast in Nashville?
The store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear face masks unless mandated by federal, state or local authorities.
How can I contact Xfinity Store by Comcast in Nashville?
You can reach them by local phone at +1 615-244-5900 or their main phone at +1 800-266-2278.
Where can I find more information or order Xfinity services in Nashville online?
Visit https://www.xfinity.com/local/tn/nashville/2400-franklin-pike.html to learn more or to place orders.
What are some nearby places I can visit around Xfinity Store by Comcast on Franklin Pike?
Nearby places include Little Gourmand bakery and cafe, Sherwin-Williams hardware store, and Get Fit Anytime gym. These spots offer opportunities for refreshments, shopping home improvement supplies, or fitness activities before or after your visit.
Are there any healthcare facilities near the Xfinity Store by Comcast in Nashville?
Yes, nearby healthcare locations include Shade Tree Clinic, Music City Dental, and Vanderbilt Health hospital, which can be convenient for customers managing appointments around their visit.
What dining options are available near the Xfinity Store by Comcast?
Nearby dining options include Mangia Nashville (Italian and pizza), Sumo Sushi Thai and Bar, and Maple Street Biscuit Company offering breakfast and American cuisine.
Does Xfinity Store by Comcast provide internet services compatible with mobile devices?
Yes, Xfinity Mobile combines America's largest, most reliable 4G LTE network with the most nationwide hotspots, offering reliable internet and mobile phone services.