Xfinity Store by Comcast

3.1
173 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Memphis. Visit us today at 2847 Poplar Ave, TN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
2847 Poplar Ave, Memphis, TN
38111, United States

Hours

Reviews

3.1
173 reviews
5 stars
81
4 stars
7
3 stars
4
2 stars
8
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their assistance.

Service Reliability

Numerous reviews highlight ongoing issues with internet reliability, including frequent outages and slow speeds, leading to customer dissatisfaction.

Efficiency

Customers expressed frustration with long wait times for service, both in-store and on the phone, often leading to wasted time for simple tasks like equipment returns.

Pricing Concerns

Many reviews mention high prices and unexpected charges, contributing to a negative perception of value for the services provided.
  • BF
    bill ford
    Jan 3, 2026
    1.0
    The Xfinity mobile is the worst in America
  • JB
    Janis Beck-Taylor
    Dec 29, 2025
    5.0
    I walked in without an appointment to exchange equipment. The associates were attentive and friendly. I was in and out within thirty minutes.
  • DA
    Daniel August
    Dec 9, 2025
    1.0
    Wish I could give these thieves less than a star. Comcast and Xfinity continue to steal money out of my account 2 months after service was canceled and I moved to Verizon. I tried to port my number over, but they screwed me out of that as well by trying to hold my number and keep me into the next cycle. I had to cancel service instead of port it over after 3 days, 5 phone calls, and being run around; just so I wouldn't get charged. Since then, I have been told 5 other times that the account was closed by the person I was forced to deal with, instead of the supervisor I asked for. NOW all they do is just steal money out of my account even after all the "cancelation of service" calls that I was assured would be my final call. Woke up this morning to be charged for a number that they gave to Verizon on September 20th, 3 days after I cancelled service with them the first time. I even have a cancelation email confirming a cancelation in November(my fifth attempt). Check out the screen shots and the dates. I am going to get a lawyer...
  • KL
    Karen Love
    Dec 2, 2025
    5.0
    Was able to get in and out in less than 30 minutes. Courtney took good care of me.
  • GB
    Gwendolyn Cleaves Chip Bag
    Nov 18, 2025
    5.0
    The team was very professional and welcoming. Upon my arrival I was greeted with a smile. The youngman was very knowledgeable of products and specials available to me. My best experience ever, Awesome job. Thanks everyone.👍🏾

Frequently Asked Questions About Xfinity Store by Comcast

What services does Xfinity Store by Comcast offer in Memphis?

Xfinity Store by Comcast offers internet, cable TV, home phone service, home security systems, and mobile phone services in Memphis.

What are the operating hours of Xfinity Store by Comcast in Memphis?

The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sundays from 12:00 PM to 5:00 PM.