Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Knoxville. Visit us today at 6928 Kingston Pike, TN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.7
984 reviews
5 stars
514
4 stars
136
3 stars
73
2 stars
38
1 star
223
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers expressed frustration with the difficulty of reaching a human representative and the overall poor customer service experience, often citing long wait times and ineffective automated systems.
Employee Performance
While some customers praised individual employees for their helpfulness and professionalism, others reported negative experiences with staff, indicating inconsistency in service quality.
Service Reliability
Numerous reviews highlighted issues with service reliability, including frequent outages and delays in service restoration, leading to dissatisfaction among customers.
Billing Issues
Customers frequently reported problems with billing, including unexpected charges, difficulty in canceling services, and lack of clarity regarding contracts.
- SYSeth York2 days ago5.0Told them my problem and fixed within 10 minutes. Gracee was aweseome!
- BWBrandon Walker4 days ago1.0Came in to inquire about the student discount for home internet. The sales rep informed me that the discount does not apply to loyal customers- only new customers. I made it clear that I was trying to lower my bill as times are tough for a full time student. The whole interaction, he was more concerned about trying to sell me a phone than meeting my actual needs.
- KSKathie Small5 days ago5.0Jason is the best salesmen. Very knowledgeable.
- AAalc1013Dec 29, 20251.0Absolutely do not do business with this company. They make it impossible to terminate service and will continue to arbitrarily charge your credit card once they have your card information.
- NRNight RiderDec 17, 20251.0Horrible service when you have a problem such as a wire tore down without any fault of your own your will wait days if not weeks to have your service restored! They don't care they should have a 24 hour team to fix problems such as down lines or service problems! I see wireless taking Xfinity out of business because they can't service the system that controls the Internet!!
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast offer in Knoxville?
They offer internet, cable TV, home phone service, home security systems, and mobile phone services in Knoxville.
Where is the Xfinity Store by Comcast located in Knoxville?
The store is located at 6928 Kingston Pike, Knoxville, TN 37919, USA.
What are the regular business hours for the Xfinity Store by Comcast?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 12:00 PM to 5:00 PM.
Are there any special holiday hours or closures for the Xfinity Store?
Yes, the store is closed on November 27, 2025, and December 25, 2025. It will be open from 9:00 AM to 8:00 PM on November 28, 2025.
What COVID-19 safety measures are in place at the Xfinity Store by Comcast?
They practice professional cleaning and social distancing. Fully vaccinated customers do not have to wear face masks unless required by federal, state, or local mandates.
How can I contact the Xfinity Store by Comcast in Knoxville?
You can call them locally at +1 865-521-5460 or their main phone at +1 800-934-6489.
Which nearby restaurants could I visit before or after stopping by the Xfinity Store on Kingston Pike?
Nearby restaurants include Cook Out, Denton's Burgers & Fun Foods, Zaxby's, and Arby's, all offering a variety of fast food and dining options.
Are there any nearby convenience or gas stations close to the Xfinity Store in Knoxville?
Yes, nearby convenience and gas stations include Weigels, MAPCO, and Delta Express, which can be convenient for fueling or quick shopping during your visit.
What nearby automotive services can I find when visiting the Xfinity Store?
Express Oil Change & Tire Engineers and Custom Radio are nearby locations providing automotive repair, oil change, and tire services.
Does the Xfinity Store by Comcast offer online resources and apps for customers?
Yes, customers can access Xfinity services via their website, and download the Xfinity app from the Apple App Store and Google Play Store.