Xfinity Store by Comcast

Reviews

• TC

  Tony Cohoon

  Nov 15, 2025
  1.0
  Worse experiences ever. #1, we pay for the fastest plan they offer, all the bells and whistles, and we still get sub-par performance, half and less than half of what they claim on a normal basis. #2 their support team is virtually non-existent. I called for a tech to come out and fix this issue...was on the phone with a representative for 2 hours while they kept offering me a "free" watch with a new line..and still didn't get a tech schedule date. Too frustrated I decided to let the guy go and try again the next day. Next day comes and I finally talk stern enough so that they actually schedule a tech to come out....in 3 days at noon. 3 days later the tech calls and says that he will need to postpone me until the next day. I ask what time, he says that he can do noon again... The next day at 12:30 the tech calls and says he will be running late (duh, you're already a day + 30 minutes late). Says he's not sure when, probably a few hours. I told him that I had been waiting all morning and would need to know a real time he would be here. He couldn't narrow it down any better than the next 4-5 hours. I told him just to forget it. So far I've gotten a little over 24 hours invested into calling and discussing the issue, working with a "tech" over the phone to fix the issues myself, countless router reboots, and being snuffed by an actual tech, and am still stuck with half and less than half the speed I pay for. ***EDIT TO RESPOND TO THEIR RESOPONSE*** We have done that for over a year now. Reconfiguring the modem, new modem, resetting the modem, resetting the X-Pods, etc...If I thought your automated (or eventually real tech) could fix this I would very much give that a try...but a full year of attempts leads me to believe that it will not and that I am stuck paying for the top tier plan and receiving mid-tier performance until I can switch to a better service provider. The solution is extremely simple really. Send a service tech out when you say you will, and do not allow them to be late. I have to reserve 4 hours of my day to wait on them, its literally the least they can do is show up. Or alternatively, provide service / replacement for your x-pods once someone purchased them. Paying for the top tier plan and the "warranty" only extending 90 days on your product (that literally handles that service) is scammy.
• MT

  Mora Thorn

  Nov 13, 2025
  1.0
  I love having a contract for internet that they can just shut off and stop working whenever they so choose. Which happens at least once a day wifi stops working and it will even stop running tv shows youre watching .. $85 a month just for sometimes internet .
• JL

  Joanie Lawson

  Nov 9, 2025
  5.0
  Excellent service and professional
• LS

  Lindsey Stone

  Oct 27, 2025
  5.0
  Myranda Phillips was top tier in Customer Service!!! She switched me effortlessly to the new mobile plan and I love it! Im saving 100 a month on service! Her knowledge and care were amazing! 5 stars for Myranda!
• MD

  Mallory Dixon

  Oct 8, 2025
  1.0
  I wish I could give them 0 stars! Don’t go in this store and expect to actually deal with humans. Waited in line forever to speak to someone virtually on a screen. They resolved nothing for me. If you want to be ripped off, cheated, lied to, and scammed sign up for Xfinity mobile. I was sent a phone I never ordered or agreed to get, charged for it and service, and not refunded nearly as much as I was charged for. Xfinity makes their money however they can. Switched to T-mobile, and have loved it! You can go in a store, and speak to human who will work through whatever you need help with. Thank goodness I never have to deal with xfinity again. I have used different Xfinity services throughout the years (it was my only choice for cable), and this has been an issue every single time. Good riddance.

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