Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Greeneville. Visit us today at 1331 Tusculum Blvd, TN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
1331 Tusculum Blvd, Greeneville, TN
37745, United States
Hours
Reviews
2.3
218 reviews
5 stars
62
4 stars
5
3 stars
5
2 stars
11
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service experiences, including difficulty reaching live agents and unhelpful automated systems.
Billing Issues
Customers frequently reported problems with billing, including unexpected charges, late fees, and difficulties in obtaining refunds.
Service Reliability
Many customers expressed frustration with unreliable internet and cable services, citing frequent outages and poor performance.
In-Store Experience
While some in-store experiences were positive, many customers reported unprofessional behavior and inadequate assistance from staff.
Promotional Practices
Customers noted deceptive promotional practices, with many feeling misled about pricing and contract terms.
- HSHarrison SimbletOct 30, 20252.0I will say they like to process the deal without informing the customer of the knowledge needed. Had turned in the xfinty streaming device and they told me after it's the router... no big deal but switching my phone over to this carrier I had a Samsung S10 that wasn't compatible and wasn't able to use my phone provider for 5 days until I figured out the issue going in 2 additional more times. I thank Yah i had an S22 that I had stored otherwise I would have been roped into having to buy another phone. As well as I had to have my old user ID # from TMobile, switched SIMs and only way into account was through text. Had to then drive all the way to Johnson City that day to retrieve it before they closed at night. Was helped by the one who had switched me over and greatful for that otherwise I would have been super out of Blessings.
- PDPeter DOct 18, 20251.0Worst customer service ever. My cable line was cut by a tree crew cleaning poles. We've been told 6 different dates that the repair guy would be out. Been lied to by both the office staff twice when I walked in and four times on the phone. No Internet or tv. Well I've been lied to again by the call center. This time I was given a phone number and factious name for the repair guy who was coming in a hour. Surprised the customer in another state who's number I got was told tomorrow for her installation. We laughed and I wished her good luck. Called the call center back and they said tomorrow and they don't have repair guys numbers or names. Asked them if they were just paid to lie to us. A report to the FCC will be made next week along with the BBB. Well been lied to again and no show for the weekend repairs. I wonder if the call center is just paid to lie to customers.
- JHJon HooperOct 18, 20251.0Terrible customer service, my identity was stolen after I cancelled my cable. This business is run by a bunch of clowns. I would never use there services again but I would recommend them to tighten up their fraud department, it is seriously lacking!!
- ABAlexis BlockOct 13, 20251.0Horrible service and refuses cancelation
- KSKelli StevensOct 8, 20255.0Made an appointment and they honored it on time. The lady that helped us was quick and efficient - answered all our questions and got us a new phone in no time! Thank you!
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What is the address of the Xfinity Store by Comcast Branded Partner in Greeneville?
The Xfinity Store by Comcast Branded Partner is located at 1331 Tusculum Blvd, Greeneville, TN 37745, US.
What are the operating hours of the Xfinity Store in Greeneville?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM. It is closed on December 25th.
What health and safety measures does the Xfinity Store in Greeneville follow?
The store follows professional cleaning and social distancing practices. Fully vaccinated customers do not have to wear a face mask unless required by mandates.
What products and services are available at the Xfinity Store by Comcast Branded Partner in Greeneville?
They offer cable TV, internet services, home phone service, home security systems, mobile phone products, and related IT and telecommunication services.
How can I contact the Xfinity Store in Greeneville?
You can call them at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/tn/greeneville/1331-tusculum-blvd.html.
Are there any nearby mobile phone stores to the Xfinity Store in Greeneville?
Yes, Boost Mobile Local is a nearby mobile phone store where customers can explore additional mobile phone options in Greeneville.
What dining options are near the Xfinity Store in Greeneville for a meal before or after visiting?
Nearby restaurants include Pal's for fast food and burgers, Nova's Sushi Bar & Grille for sushi and Asian food, Casa Nostra Italian Cuisine for pizza and Italian dishes, Lenny's Sub Shop, China Chef, and Monterrey Mexican Restaurant offering a variety of international cuisines.
Are there any fitness or recreational facilities near the Xfinity Store in Greeneville?
Yes, Workout Anytime is a nearby gym and sports and fitness instruction venue where customers can exercise before or after their visit.
Can customers shop for clothing or accessories near the Xfinity Store in Greeneville?
Yes, there are several nearby retail and clothing stores such as Rose Boutique, rue21, Bealls, Burkes Outlet, Ross Dress for Less, JCPenney, Maurices, and The UnCommon Collective.
Does the Xfinity Store in Greeneville have an online presence for updates and support?
Yes, they have a Facebook page (facebook.com/XfinityGreeneville), a Twitter handle (@Xfinity), an Instagram account (@xfinity), and a YouTube channel (youtube.com/user/xfinity) for updates and support.