Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Germantown. Visit us today at 7615 West Farmington Blvd, TN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
7615 West Farmington Blvd, Germantown, TN
38138, United States
Hours
Reviews
3.1
221 reviews
5 stars
106
4 stars
8
3 stars
5
2 stars
8
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, ranging from outstanding assistance to rude and unhelpful interactions.
Service Reliability
Many customers reported frequent service interruptions and issues with technician appointments, leading to frustration.
Store Experience
While some customers praised the cleanliness and efficiency of the store, others noted long wait times and unhelpful staff.
Billing Issues
Numerous reviews highlighted problems with billing, including unexpected charges and difficulties in resolving billing disputes.
Staff Attitude
Customer experiences varied widely regarding staff friendliness and willingness to assist, with some praising helpful employees and others reporting indifference.
- NCNadine Cheatham3 days ago1.0I had to return my box and get new products. I was told by the representative on the phone to go to the store and get the product. I did what they suggested. Omg the salesman Thomas was so dam rude!!! He took the box that I returned, and when I tried to tell him what I needed and the representative told me to come here and get it. Thomas told me I didn't need any new products, I needed to bring my router in to switch it out and to take a picture of the number of my receiver that he is showing on his tablet to make sure I brought the right one in. Well last I look in the mirror, I didn't see a 2 year old. But that was how I was handled.
- CCCL5 days ago1.0Xfinity disconnected my phone line for no reason. I lost my phone number I've had for years. They lie about gift cards if you switch to them. They tried to charge me to reactivate my phone line that they screwed up! Customer service is also the worst you can deal with at Xfinity. Take your business elsewhere. Do not trust or deal with this company at all. They do not value customers. Edit update: so they respond to your review on Google with a prerecorded chat msg and when you click on the link they have you wait and no one still responds. They continue to show you why they don't value their customers!
- TJTraynor JenningsNov 16, 20255.0If you go into the Germantown store, ask for Kimberly. She is very knowledgeable! I drive from East Memphis just to come see her at this store. She is super knowledgeable and was very patient when we were trying to find my user ID! With Xfinity, we were able to save over $2,000 a year with phones/internet.
- SDShaniqua DupreeOct 31, 20251.0The lady inside said I could not buy a new phone with xfinity without having both internet and phone service. The only thing I could do was pay my bill. This was after she looked me up and my address proving that my area did not have xfinity internet capabilities. Idk if she was telling me the truth but that was the dumbest thing ever. I've been with the company since 2021 and never had an issue. Now I see why existing customers warn potential customers to stay away.
- BLBri LevyOct 25, 20255.0We wanted to thank Q for outstanding customer service, he helped right the wrongs , fix the bills and made everything simple for us! I thank you so much for the wonderful peaceful experience!! He deserves a raise!!!!
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Germantown offer?
Xfinity Store by Comcast offers internet, cable TV, home phone service, home security systems, and mobile phone services in Germantown, TN.
Where is the Xfinity Store by Comcast located in Germantown?
The store is located at 7615 West Farmington Blvd, Suite 42, Germantown, TN 38138.
What are the regular operating hours of the Xfinity Store by Comcast in Germantown?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 12:00 PM to 5:00 PM.
Are there any special holiday hours or closures for the Xfinity Store in Germantown?
Yes, the store is closed on November 27, 2025, and December 25, 2025. It will be open from 9:00 AM to 8:00 PM on November 28, 2025.
What COVID-19 safety measures are currently in place at the Germantown Xfinity Store?
The store follows professional cleaning and social distancing practices. Fully vaccinated customers do not need to wear face masks unless mandated by federal, state, or local authorities.
How can customers contact the Xfinity Store by Comcast in Germantown?
Customers can reach the store by calling +1 800-934-6489.
Are there any nearby shopping options customers can visit along with Xfinity Store?
Yes, nearby stores include Brahmin Handbags, Chico's, J.Jill, Marmi-Germantown, Soma Intimates, Athleta, Brighton, Free People, Coach, and The Barefoot Bride, providing options for fashion and accessories shopping.
What dining options are available near the Xfinity Store by Comcast in Germantown?
Nearby dining options include City Silo Table + Pantry, a tapas and smoothie bar, as well as Crumbl - Germantown and Crumbl Cookies for dessert treats.
Are there any health or wellness facilities near the Xfinity Store in Germantown?
Yes, MedPost Urgent Care of Germantown is nearby, providing urgent care services.
Can customers access Xfinity's online resources related to the Germantown store?
Yes, customers can visit the store's landing page at https://www.xfinity.com/local/tn/germantown/7615-west-farmington-blvd.html or check their YouTube channel at https://www.youtube.com/user/xfinity for more information.