Xfinity Store by Comcast

3.5
766 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Wyomissing. Visit us today at 2777 Papermill Road, PA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
2777 Papermill Road, Wyomissing, PA
19610, United States

Hours

Reviews

3.5
766 reviews
5 stars
348
4 stars
114
3 stars
76
2 stars
46
1 star
182

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being unprofessional and unhelpful.

Wait Times

Long wait times reported by many customers, often exceeding expectations, leading to frustration.

Sales Tactics

Customers expressed dissatisfaction with aggressive sales tactics and feeling pressured to consider additional services during visits.

Technical Issues

Numerous complaints about internet service reliability and billing issues, with customers feeling misled about service capabilities.

Staff Knowledge

Inconsistent staff knowledge; some employees are noted for being knowledgeable and helpful, while others are described as clueless.
  • JF
    Jules Fre
    Oct 29, 2025
    5.0
    Very friendly in and out in a flash loved it πŸ‘Œ
  • TH
    Tammy Heffner
    Oct 28, 2025
    2.0
    Was sent there by a Xfinity supervisor and he had no clue how to fix it...
  • NA
    Nik A
    Oct 26, 2025
    1.0
    If I could give a negative score I would and that would be too generous!! Reps have absolutely no clue what they are doing or how customer service works. They have lost all business from us!
  • VA
    Victor Aguirre
    Oct 14, 2025
    5.0
    You guys are the best πŸ’“ I was on the phone with Xfinity for 2 hrs, while on the phone I drove to Xfinity and it got resolved in 5 minutes while I was still on the phone with customer service. This is the place!!! To get your service @1000 percent πŸ’•πŸ˜˜πŸ’•πŸ˜˜
  • MC
    Maria Camacho
    Oct 4, 2025
    1.0
    I have been a loyal Xfinity customer since 2018. On October 3, 2025, I attempted to reactivate my internet service but was informed that my account was marked as fraudulent. After further investigation, I learned that my neighbor (who lives in the same building) was able to create an Xfinity account using my exact unit number. As a result, Xfinity’s system flagged my legitimate account as potential fraud, preventing me from restoring my service. Despite contacting Xfinity multiple times and offering to provide proof of residence immediately, I was told that my case would be placed β€œunder review.” I have been given inconsistent information and have not received a resolution since the issue began. This is an inconvenience and now I am unable to complete my online assignments because of it. Definitely am considering on leaving.

Frequently Asked Questions About Xfinity Store by Comcast

What services does Xfinity Store by Comcast in Wyomissing offer?

The store offers internet services, cable TV, home phone service, home security systems, and mobile phone services in Wyomissing, PA.

Where is Xfinity Store by Comcast located in Wyomissing?

Xfinity Store by Comcast is located at 2777 Papermill Road, Wyomissing, PA 19610, US.