Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Wilkes- Barre. Visit us today at 1150 HWY 315, PA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
1150 HWY 315, Wilkes- Barre, PA
18702, United States
Hours
Reviews
3.5
158 reviews
5 stars
86
4 stars
9
3 stars
9
2 stars
5
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and professionalism, many expressed frustration with poor customer service, particularly from management.
Wait Times
Customers frequently reported long wait times, often due to understaffing, leading to dissatisfaction with the overall experience.
Pricing Issues
Several reviews highlighted dissatisfaction with pricing, including unexpected charges and high costs for services, leading to customer frustration.
Mixed Experiences
There were mixed reviews regarding the quality of service, with some customers having positive interactions while others faced significant issues.
Store Management
Management received negative feedback for unprofessional behavior and lack of support, impacting customer satisfaction.
- TTTravelcatNov 15, 20253.0Was told I didn't need to replace my Sim card. (I had gotten a call and e-mail recommending I do) now I don't hear calls, they go strait to voice mail. He did delete some apps that may be slowing down my phone. Maybe not enough. It's still slow. I had to wait at least ten minutes before I was acknowledged. So plan accordingly. They also started to help someone else who came in after me. I spoke up, but paid for that, wasn't treated kindly after I simply said " hey wait a minute I was here first." ... this could have been avoided if the guy just asked who was first when he approached us. Of course, the other person was a man. That may be why he offered him help first or wrongly assumed we were together. So I'll be heading back to another Xfinity shop to see if they'll just go ahead and replace the Sim card in case that is the problem.
- DMDanielle MullerNov 9, 20251.0Normally everyone in this store is great. The manager, I believe his name is Liam, he's exceptional. With that said, there's one employee, not sure of his name, he's a Hispanic gentleman... this employee screwed my account all up yesterday. All I needed was a simple phone number swap between lines. Whatever he did caused BOTH phones to not have any service. After numerous chats & calls, I went back up today, Sunday, same kid was there, told him he screwed up my account the day before & he told me that since it's Sunday, he couldn't call to try to fix it cause they were closed. Well, came home, called Xfinity mobile care AGAIN and after 3 hours of back and forth.... that rep got my stuff done and working. Steer clear of this "representative" at the Xfinity store, he doesn't know what he's doing, takes no accountability and needs to be retrained or something. Absolute horsecrap. Follow up - went to the link they added in their response and was on it for over an hour and got no where, they didn't even pull up my account to see my issue. I'm just going to wait until I need to go back to the store, then I'll just turn into a Karen 🤷
- NRNatalia RiveraNov 9, 20255.0It takes time amd patience! I appreciate who helped me with my account. Very knowledgeable and patient. Had to call tech support the next day but that was my fault due to not knowing passwords 😂
- GDGracie Mrs P to Be DavisNov 7, 20254.0The people working in the store were really helpful today. I had the issues resolved with my phone and they made me confident in the services they offered.
- KMKimberly MulaskiNov 5, 20251.0This place is the absolute WORST you can never get anyone on the phone and if you do you can't understand them. I am looking into new servers immediately. They over charge for internet only over 160/month its crazy. Im so over COMCAST/XFINITY!!! Frontier here I come
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services does Xfinity Store by Comcast Branded Partner in Wilkes-Barre offer?
They offer cable TV, internet services, home phone service, home security systems, and mobile phone services in the Wilkes-Barre area.
What are the operating hours of the Xfinity Store in Wilkes-Barre?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
Where is the Xfinity Store by Comcast Branded Partner located in Wilkes-Barre?
It is located at 1150 HWY 315, Suite A, Wilkes-Barre, PA 18702, USA.
Are there any COVID-19 related safety measures at the Wilkes-Barre Xfinity Store?
Yes, the store maintains professional cleaning and social distancing protocols. Fully vaccinated customers do not need to wear face masks unless required by mandates.
How can I contact the Xfinity Store by Comcast Branded Partner in Wilkes-Barre?
You can reach them by phone at +1 800-934-6489.
Is there an app available for Xfinity services?
Yes, there are Xfinity apps available for Android and iOS devices through the Google Play Store and Apple App Store.
What nearby places can customers visit when they come to Xfinity Store on HWY 315?
Nearby places include Peoples Security Bank & Trust, Dunkin' coffee shop, Isabella Restaurant and Bar, and Twist bar which customers can visit before or after their appointment.
Are there any fitness or health-related facilities near the Xfinity Store in Wilkes-Barre?
Yes, customers can access facilities such as AC Fitness gym, Performance Biomedical Inc, and Elite Lymphedema Physical Therapy nearby.
Can nearby financial services be found close to the Wilkes-Barre Xfinity Store?
Yes, close by are financial service providers like Ian R. Hastings, MBA, CHFC, RICP and Brian Weber, Financial Services Professional, as well as Meridian Financial Associates.
Where can I find more information or make an appointment for the Xfinity Store in Wilkes-Barre?
You can visit their website at https://www.xfinity.com/local/pa/wilkes--barre/1150-hwy-315.html to learn more or make an appointment.