Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Wilkes- Barre. Visit us today at 1150 HWY 315, PA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
1150 HWY 315, Wilkes- Barre, PA
18702, United States
Hours
Reviews
3.5
163 reviews
5 stars
88
4 stars
9
3 stars
9
2 stars
5
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual representatives for their helpfulness and professionalism, others reported poor service and unprofessional behavior from staff, particularly from a manager named Liam.
Wait Times
Many reviews mentioned long wait times in the store, with some customers experiencing waits of over 30 minutes, often due to understaffing.
Product Knowledge
Several customers highlighted the knowledge and helpfulness of staff members, particularly in resolving issues and providing information about services.
Billing Issues
Numerous complaints were made regarding billing practices, including unexpected charges and difficulties in canceling services.
Store Experience
The store environment received mixed reviews, with some customers appreciating the helpfulness of staff while others noted disorganization and inefficiency.
- AAAnthonyJan 2, 20261.0The customer service here is awful. The guy was rude and not very knowledgeable. Most of my questions were answered with an annoyed "I dont know". The guy acted like I was wasting his time from the very start.
- GLGeorge LingleJan 2, 20261.0Good luck canceling service after your contract expires, running me through loops for a place i no longer live.
- MMMark MajorJan 1, 20261.0Impossible to speak with a human.
- GFGolden FlowDec 17, 20255.0⭐️⭐️⭐️⭐️⭐️ I had a great experience with Xfinity, especially thanks to my sales representative, Danny. He was very professional, knowledgeable, and patient throughout the entire process. Danny took the time to explain all the options, helped me choose the best plan for my needs, and made everything smooth and stress-free. Customer service like this makes a big difference. I’m very happy with my service and would definitely recommend Xfinity—ask for Danny!
- TTTravelcatNov 15, 20253.0Was told I didn't need to replace my Sim card. (I had gotten a call and e-mail recommending I do) now I don't hear calls, they go strait to voice mail. He did delete some apps that may be slowing down my phone. Maybe not enough. It's still slow. I had to wait at least ten minutes before I was acknowledged. So plan accordingly. They also started to help someone else who came in after me. I spoke up, but paid for that, wasn't treated kindly after I simply said " hey wait a minute I was here first." ... this could have been avoided if the guy just asked who was first when he approached us. Of course, the other person was a man. That may be why he offered him help first or wrongly assumed we were together. So I'll be heading back to another Xfinity shop to see if they'll just go ahead and replace the Sim card in case that is the problem.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services does Xfinity Store by Comcast Branded Partner in Wilkes-Barre offer?
They offer cable TV, internet services, home phone service, home security systems, and mobile phone services in the Wilkes-Barre area.
What are the operating hours of the Xfinity Store in Wilkes-Barre?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
Where is the Xfinity Store by Comcast Branded Partner located in Wilkes-Barre?
It is located at 1150 HWY 315, Suite A, Wilkes-Barre, PA 18702, USA.
Are there any COVID-19 related safety measures at the Wilkes-Barre Xfinity Store?
Yes, the store maintains professional cleaning and social distancing protocols. Fully vaccinated customers do not need to wear face masks unless required by mandates.
How can I contact the Xfinity Store by Comcast Branded Partner in Wilkes-Barre?
You can reach them by phone at +1 800-934-6489.
Is there an app available for Xfinity services?
Yes, there are Xfinity apps available for Android and iOS devices through the Google Play Store and Apple App Store.
What nearby places can customers visit when they come to Xfinity Store on HWY 315?
Nearby places include Peoples Security Bank & Trust, Dunkin' coffee shop, Isabella Restaurant and Bar, and Twist bar which customers can visit before or after their appointment.
Are there any fitness or health-related facilities near the Xfinity Store in Wilkes-Barre?
Yes, customers can access facilities such as AC Fitness gym, Performance Biomedical Inc, and Elite Lymphedema Physical Therapy nearby.
Can nearby financial services be found close to the Wilkes-Barre Xfinity Store?
Yes, close by are financial service providers like Ian R. Hastings, MBA, CHFC, RICP and Brian Weber, Financial Services Professional, as well as Meridian Financial Associates.
Where can I find more information or make an appointment for the Xfinity Store in Wilkes-Barre?
You can visit their website at https://www.xfinity.com/local/pa/wilkes--barre/1150-hwy-315.html to learn more or make an appointment.