Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Pottstown. Visit us today at 310 Upland Square Drive, PA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.7
124 reviews
5 stars
72
4 stars
11
3 stars
4
2 stars
3
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Jasmine, Mike, and Quinn.
Service Issues
Numerous reviews highlighted ongoing problems with billing, service interruptions, and difficulty in resolving issues, leading to frustration among customers.
Store Experience
Customers reported positive experiences in-store, noting quick service and helpful staff, although some expressed dissatisfaction with long wait times and lack of staff.
Technical Support
Several customers appreciated the technical assistance provided by staff, particularly in setting up devices and resolving technical issues.
Billing Problems
A significant number of reviews mentioned issues with billing, including overcharges, difficulty in obtaining refunds, and problems with account management.
- AMAnnemarie MarianiOct 18, 20255.0Jasmine was exceptional. She assisted me in switching services from Veizon and Service Electric to Xfinity phone, Internet,and cable service She made sure everything was good before I left and assisted me with the trade-in of my old phone. She also followed up twice after I left to make sure I was able to get the necessary paperwork from Verizon to get my money to assist in paying off my old phone. She also spent additional time with me when I bought in the necessary paperwork to insure I will get the money.
- DVDanielle ViglioneOct 3, 20255.0I’m actually sitting in the parking lot giving this review because I did not want to forget Luke, Dominic, or Tom! They were incredibly busy today and I witnessed a lot of unpleasant people cross their paths. They couldn’t have been any more professional, empathetic, or helpful. Kudos to Pottstown Xfinity 🫶
- JPJames PuccellaOct 1, 20251.0I was with xfinity for over 5 years, several times I was double billed. I went to the Upland Square store to complain,I was told they don't give refunds but I would get a credit on my next bill, it never happened. When I tried to separate my phone from the other 3 devices and internet service, I was still billed for all of it. After 3 attempts to separate I just shut all services off and they still continued to take payments out of my account for everything. I went back to the store to complain and was told it's all fixed but the following month they still took payments for all the services that don't exist anymore. I had to report them as fraud to my bank to stop them from taking my money and they shut off my daughter's phone and tried to make her pay for the services that are shut off. She had to go to Verizon and get a new number and they still try to get paid for services that were shut off months ago. I will never use anything connected to xfinity again, and I urge everyone to do the same. Xfinity are thieves and liars
- MRmakayla rothenbergerSep 30, 20255.0Quinn help me set up my WiFi. He was so wonderful to work with
- PCPatrick CSep 22, 20255.0Went here to drop off my equipment as I am done with Xfinity/Comcast. Luke took care of this for me. He was both efficient and personable. He did a fine job helping me close this out. 👍👍
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Pottstown offer?
Xfinity Store by Comcast offers cable TV, internet, home phone service, home security systems, and mobile phone services in Pottstown, PA.
Where is Xfinity Store by Comcast located in Pottstown?
Xfinity Store by Comcast is located at 310 Upland Square Drive, Pottstown, PA 19464.
What are the regular business hours for Xfinity Store by Comcast in Pottstown?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Are there any COVID-19 safety measures in place at the Xfinity Store in Pottstown?
Yes, they observe professional cleaning and social distancing. Mask requirements depend on federal, state, or local mandates; fully vaccinated customers are not required to wear masks unless mandated.
Is the Xfinity Store in Pottstown open on holidays?
The store is closed on certain holidays; for example, it will be closed on November 27, 2025.
How can I contact Xfinity Store by Comcast in Pottstown?
You can call the store at +1 800-934-6489.
Can I find other services or shops near Xfinity Store by Comcast at 310 Upland Square Drive?
Yes, nearby places include Norman's Hallmark Shop for cards and stationery, H&R Block for tax and financial services, and Subway for quick sandwiches and meals.
Are there beauty and wellness options near the Xfinity Store in Pottstown?
Yes, near the store you can visit Supercuts for haircuts, Sally Beauty for beauty supplies, Benefit Cosmetics BrowBar, and Ulta Beauty for cosmetics and hair products.
What are some recreational or shopping options near Xfinity Store by Comcast in Pottstown?
Nearby you can find Schuylkill Valley Sports for retail sports equipment, Mattress Firm for furniture, T.J.Maxx and Ross Dress for Less for clothing and department store shopping.
How can other nearby service providers complement my visit to Xfinity Store by Comcast?
After visiting Xfinity, you might also access financial services at Mariner Finance, get physical therapy at ATI Physical Therapy, or ship packages using UPS Access Point locations nearby.