Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Philadelphia. Visit us today at 9171 D Roosevelt Blvd, PA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.2
211 reviews
5 stars
102
4 stars
11
3 stars
6
2 stars
8
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.
Long Wait Times
Many customers reported long wait times for service, particularly for simple tasks like returning equipment or getting assistance.
Staff Knowledge
There are concerns about staff knowledge and competence, with several reviews mentioning unhelpful or misinformed employees.
Billing Issues
Numerous customers expressed frustration with billing practices, including unexpected charges and difficulties in resolving billing inquiries.
Store Environment
The store environment received mixed reviews, with some customers noting cleanliness and organization, while others mentioned disorganization and understaffing.
- LSLisa Sed1 day ago5.0Had a great experience here. No waiting and the staff was extremely professional.
- EVElizaveta Vishniakova2 days ago5.0Khalil is the best manager ever. No one could help us for 2 weeks, only he has solved my problem. Customer service are useless, they are providing wrong information. And doesn’t help. Thanks, Khalil!! You are the best.
- CSChris SDec 9, 20251.0Total wireless is cheaper faster and more reliable genuine review real life experience They stole my trade in after i returned their device mike the manager is horrible and shamar will rush you along made me feel likei was holding him from going to the gym while he was making a commission….check out total wireless wat better service cheaper and no contract
- MHMohammad HadaihedDec 3, 20255.0BRIANNI ⭐️⭐️⭐️⭐️⭐️ I came in after being with T-Mobile for 13 years, and honestly the main reason I made the switch was because of Brianni. She was absolutely amazing from start to finish. She handled three activations, upgraded my phones, set up my home WiFi, and made the entire process smooth and stress-free. She even helped me recover forgotten passwords and locked-out iCloud accounts, and stayed patient through every step. She walked me through every detail and made sure everything was set up correctly — down to making sure all my apps were downloaded and working perfectly. I genuinely appreciate a representative who is welcoming, knowledgeable, and truly cares about helping people. A lot of phone stores focus only on making the sale, but Brianni goes above and beyond to make sure you’re fully taken care of. If you’re visiting this store and want great customer service, wait for Brianni. She’ll make your life so much easier!
- SGSteve GugelNov 28, 20251.0I had a very disappointing experience at this Xfinity store. I came in with a simple request: to return old equipment. Instead of assisting me, the store manager with name Mike refused to help and made the process unnecessarily difficult. Returning equipment should be a straightforward task, yet I was met with resistance and no customer support. This lack of professionalism and unwillingness to provide basic service reflects poorly on the store’s management. I had to call the customer service to resolve the issue. I expect better from Xfinity, and I hope they address this issue so other customers don’t face the same frustration.
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Philadelphia offer?
The Xfinity Store by Comcast offers internet services, cable TV, home phone service, home security systems, and mobile phone services in Philadelphia.
Where is the Xfinity Store by Comcast in Philadelphia located?
It is located at 9171 D Roosevelt Blvd, Philadelphia, PA 19114, USA.
What are the store hours for the Xfinity Store by Comcast in Philadelphia?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Are there any special health and safety practices at the Xfinity Store by Comcast?
Yes, the store has professional cleaning and social distancing practices, and fully vaccinated customers are not required to wear masks unless mandated.
Is the Xfinity Store by Comcast in Philadelphia open on holidays?
The store is closed on November 27, 2025, as part of its holiday hours.
How can I contact the Xfinity Store by Comcast in Philadelphia?
You can reach them by phone at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/pa/philadelphia/9171-d-roosevelt-blvd.html.
Are there mobile apps available for Xfinity services?
Yes, Xfinity offers both Android and iOS apps which can be downloaded from the Google Play Store and Apple App Store respectively.
What nearby stores and attractions can I visit near the Xfinity Store by Comcast?
Nearby places include Marshalls for clothing, Papa John's Pizza and Chuck E. Cheese for food, and Crunch Fitness for gym and recreation.
Is there any nearby shopping center close to the Xfinity Store by Comcast in Philadelphia?
Yes, the Northeast Shopping Center is nearby, offering a variety of shopping options.
Can I find other mobile phone or electronics stores near the Xfinity Store?
Yes, the Sprint Store is located nearby, providing electronics and mobile phone retail services.