Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Philadelphia. Visit us today at 4504B City Ave, PA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
4.0
330 reviews
5 stars
218
4 stars
34
3 stars
12
2 stars
8
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional service provided by staff members, particularly highlighting Tanisha and Tytiana for their professionalism and helpfulness.
Billing Issues
Several reviews mentioned frustrations with billing practices, including unexpected charges and difficulties in resolving these issues.
Store Experience
While some customers had positive experiences with quick service, others reported long wait times and unresponsive staff, indicating inconsistency in store operations.
Employee Recognition
Specific employees, such as Tanisha and Ceoni, received multiple commendations for their outstanding service, suggesting a strong individual performance among staff.
Overall Satisfaction
Despite some negative experiences, many customers expressed satisfaction with their overall service and the quality of products offered.
- THTracey HughesNov 16, 20255.0I stopped into the Xfinity store at 4504B City Ave on 11/13 and was meant with some of the best customer service i have received in a long time. Christian greeted me, welcomed me, signed me in and let me know how many customers were ahead of me, upon my request. Christian ended up being the person to help me with what I wanted. He was very knowledgeable about all of the different questions I had, and all of the packages Xfinity had to offer. Christian was professional, polite, kind, and patient. If you ever have to go into a Xfinity store, I highly recommend this location; and ASK FOR CHRISTIAN!
- NCNaya CentauraNov 9, 20255.0The staff here are friendly and welcoming, service was great and we didn’t wait long at all to be seen. Christian was super helpful and very knowledgeable, we had a lot of questions and he was able to answer them all with ease. We are new Xfinity customers and this was a great first impression!
- RGRuben GreenNov 9, 20255.0I was served by Ceoni Bennett. She was extremely helpful and knowledgeable. She kept me from pulling my hair out. Comcast, she's a keeper!
- EHEdwin HarrisNov 8, 20252.0I tried to return my equipment and I gave a person my name to sign in. He told me it's going to take 10 mins to be seen. Cool... 35 mins later a woman comes over and double check. Bul didn't even put my name in the system. I don't like my time wasted and thanks for wasting it.
- VHValerie HarrisonOct 30, 20255.0Just when I had given up on the idea of good customer service, I stepped into the Xfinity store on City Avenue in Philadelphia and received the best service I can remember. Ceoni and Christian were exceptionally knowledgeable, welcoming, and solutions-oriented. They resolved my issues quickly, politely, and with good humor and cheer. I can’t recommend this store highly enough!
Frequently Asked Questions About Xfinity Store by Comcast
What kind of network does XFINITY Mobile offer in Philadelphia?
XFINITY Mobile combines America's largest, most reliable 4G LTE network with the most hotspots nationwide.
Where is the Xfinity Store by Comcast located in Philadelphia?
The store is located at 4504B City Ave, Philadelphia, PA 19131, United States.
What are the Xfinity Store's hours of operation?
Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. The store is closed on November 27, 2025, for a holiday.
What services and products does Xfinity Store by Comcast provide?
They offer internet, cable TV, home phone service, home security systems, mobile phone services, and business internet services.
Does Xfinity Store follow any COVID-19 safety practices?
Yes, the store has professional cleaning and social distancing in place. Fully vaccinated customers do not need to wear face masks unless required by mandates.
How can I get more information or book a service with the Xfinity Store?
You can visit their landing page at https://www.xfinity.com/local/pa/philadelphia/4504b-city-ave.html or call their main phone number at +18009346489.
What popular dining options are near the Xfinity Store?
Nearby restaurants include Royal Buffet & Grill (Chinese cuisine), TKK Fried Chicken (Asian cuisine), Tony Roni's (Italian and pizza), El Limon City Avenue (Mexican), and Dumpling District (dim sum).
Are there any coffee shops near the Xfinity Store where customers can relax?
Yes, Starbucks and Kung Fu Tea, which also offers bubble tea and smoothies, are nearby coffee and smoothie shops convenient for customers before or after their visit.
What lodging options are available near the Xfinity Store for visitors?
Nearby hotels and motels include City Line Hotel, Philly Inn and Suites, and North American Motor Inns, providing convenient accommodations for visitors.
Does the Xfinity Store have competitors nearby?
Competitors to Xfinity in the area include AT&T, Verizon, RCN, and T-Mobile, offering similar internet and mobile phone services.