Xfinity Store by Comcast

4.0
330 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Philadelphia. Visit us today at 4504B City Ave, PA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
4504B City Ave, Philadelphia, PA
19131, United States

Hours

Reviews

4.0
330 reviews
5 stars
218
4 stars
34
3 stars
12
2 stars
8
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional service provided by staff members, particularly highlighting Tanisha and Tytiana for their professionalism and helpfulness.

Billing Issues

Several reviews mentioned frustrations with billing practices, including unexpected charges and difficulties in resolving these issues.

Store Experience

While some customers had positive experiences with quick service, others reported long wait times and unresponsive staff, indicating inconsistency in store operations.

Employee Recognition

Specific employees, such as Tanisha and Ceoni, received multiple commendations for their outstanding service, suggesting a strong individual performance among staff.

Overall Satisfaction

Despite some negative experiences, many customers expressed satisfaction with their overall service and the quality of products offered.
  • TH
    Tracey Hughes
    Nov 16, 2025
    5.0
    I stopped into the Xfinity store at 4504B City Ave on 11/13 and was meant with some of the best customer service i have received in a long time. Christian greeted me, welcomed me, signed me in and let me know how many customers were ahead of me, upon my request. Christian ended up being the person to help me with what I wanted. He was very knowledgeable about all of the different questions I had, and all of the packages Xfinity had to offer. Christian was professional, polite, kind, and patient. If you ever have to go into a Xfinity store, I highly recommend this location; and ASK FOR CHRISTIAN!
  • NC
    Naya Centaura
    Nov 9, 2025
    5.0
    The staff here are friendly and welcoming, service was great and we didn’t wait long at all to be seen. Christian was super helpful and very knowledgeable, we had a lot of questions and he was able to answer them all with ease. We are new Xfinity customers and this was a great first impression!
  • RG
    Ruben Green
    Nov 9, 2025
    5.0
    I was served by Ceoni Bennett. She was extremely helpful and knowledgeable. She kept me from pulling my hair out. Comcast, she's a keeper!
  • EH
    Edwin Harris
    Nov 8, 2025
    2.0
    I tried to return my equipment and I gave a person my name to sign in. He told me it's going to take 10 mins to be seen. Cool... 35 mins later a woman comes over and double check. Bul didn't even put my name in the system. I don't like my time wasted and thanks for wasting it.
  • VH
    Valerie Harrison
    Oct 30, 2025
    5.0
    Just when I had given up on the idea of good customer service, I stepped into the Xfinity store on City Avenue in Philadelphia and received the best service I can remember. Ceoni and Christian were exceptionally knowledgeable, welcoming, and solutions-oriented. They resolved my issues quickly, politely, and with good humor and cheer. I can’t recommend this store highly enough!

Frequently Asked Questions About Xfinity Store by Comcast

What kind of network does XFINITY Mobile offer in Philadelphia?

XFINITY Mobile combines America's largest, most reliable 4G LTE network with the most hotspots nationwide.

Where is the Xfinity Store by Comcast located in Philadelphia?

The store is located at 4504B City Ave, Philadelphia, PA 19131, United States.