Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Monroeville. Visit us today at 4020 William Penn Highway, PA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
4020 William Penn Highway, Monroeville, PA
15146, United States
Hours
Reviews
3.1
189 reviews
5 stars
83
4 stars
10
3 stars
8
2 stars
10
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and unprofessional service, with instances of rudeness and lack of assistance from staff.
Efficiency
While some customers experienced quick and efficient service, many others faced long wait times and delays for simple transactions.
Staff Attitude
Feedback highlighted a mix of friendly and helpful staff, but also noted several instances of staff being dismissive or condescending.
Technical Issues
Numerous reviews mentioned ongoing technical problems with internet and phone services, leading to frustration and dissatisfaction.
Store Management
Several customers expressed disappointment with store management, citing unprofessional behavior and lack of support for staff.
- JAJeffro AndersonDec 20, 20251.0They found every excuse in the world to not provide me with an upgraded phone even though I was eligible for one, wouldn't do it because I have the same address as my aunt but we paid separate bills, after probably about a year my phone finally gave up on me so I had to take my aunt to the store in person to explain to them the situation since she couldn't do it over the phone (ironic that it's a phone store) and then they told me I couldn't get one anymore since I returned my wifi box, there's so much more that I could add to this, I've been more than patient and wasted countless hours at the store, I walked next door to T-Mobile and they were more than happy to provide me with a new phone even the one that I wanted and did so within a half hour, I would highly recommend not going to Xfinity to anyone, I'm not even one to write a review on a place
- TNTerri NicholasDec 13, 20251.0Hello. My Internet went out yesterday afternoon and after troubleshooting it and speaking to Xfinity, they determined that my modem was bad and suggested exchanging it at an Xfinity store. I went to this one in Monroeville as it was closest to me. I walked in and Evan, the manager took my name and asked what I was there for and I told him I just needed to an exchange a modem. He put my name on the list and said they would call me. After waiting an hour and a half, and still not calling my name, He walked by and said you’re just exchanging right? I said yes and he said OK I’ll take care of it now. He took the modem and gave me a new one in a matter of three minutes if that. I watched him the whole time I was there and he literally did nothing. He might have checked on something here and there, but for the most part, he was just walking around. I don’t understand when I came in why he couldn’t have just exchanged it for me right then and there instead of making me wait for an hour and a half. I have been a Comcast Customer for an extremely long time and was very disappointed with my experience at this store!
- SKSam KephartDec 4, 20253.0Felt like the greeter was unprofessional. More felt like I was inconveniencing him by being there. The remainder of my visit was overly positive.
- CWCJ WOLFEDec 3, 20255.0Do. You. Have. A. Xfinity. Remote. For. Bedroom. 1. Tv.
- SWSusie WildenNov 28, 20255.0Lucas went above and beyond to help my husband and I get our phone activated today! Appreciate your great service! We need more people like you working in customer service. Thank you Lucas!
Frequently Asked Questions About Xfinity Store by Comcast
What types of services does Xfinity Store by Comcast in Monroeville offer?
Xfinity Store by Comcast provides internet, cable TV, home phone service, home security systems, and mobile phone services in Monroeville, PA.
Where is the Xfinity Store by Comcast located in Monroeville?
It is located at 4020 William Penn Highway, Monroeville, PA 15146, US.
What are the regular store hours for the Xfinity Store by Comcast in Monroeville?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Are there any special holiday hours for the Xfinity Store by Comcast?
On November 26th, the store is open from 10:00 AM to 3:00 PM, and it will be closed on November 27th.
Does Xfinity Store by Comcast require face masks for customers currently?
Fully vaccinated customers do not have to wear a face mask unless required by federal, state, or local mandates. The store enforces professional cleaning and social distancing practices.
How can I contact the Xfinity Store by Comcast in Monroeville?
You can call them at +1 800-934-6489 for inquiries and support.
Where can I find more information or make a reservation online for Xfinity in Monroeville?
Visit https://www.xfinity.com/local/pa/monroeville/4020-william-penn-highway.html for more information and to book services online.
Are there other mobile phone stores near Xfinity Store by Comcast in Monroeville?
Yes, nearby mobile phone stores include T-Mobile and AT&T, which provide alternative options for mobile phone services in the area.
What dining options are available near the Xfinity Store by Comcast in Monroeville?
Nearby restaurants include Monterey Bay Fish Grotto (seafood), Nardi's (Italian cuisine), and Anthony's Coal Fired Pizza, ideal for dining before or after your visit to the store.
Can customers take care of printing and shipping needs near the Xfinity Store?
Yes, the FedEx Office Print & Ship Center is close by, offering printing, shipping, and food delivery services convenient for customers in the area.