Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Lancaster. Visit us today at 1571 Fruitville Pike, PA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.0
315 reviews
5 stars
135
4 stars
18
3 stars
12
2 stars
14
1 star
136
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with many customers reporting rude or unhelpful staff, while others praised specific employees for their friendliness and efficiency.
Wait Times
Numerous reviews mention long wait times, often exceeding expectations, leading to frustration among customers.
Staff Knowledge
There are mixed reviews regarding staff knowledge, with some customers expressing dissatisfaction with the staff's ability to resolve issues, while others highlighted knowledgeable employees who provided excellent assistance.
Billing Issues
Several customers reported problems with billing, including unexpected charges and difficulties in resolving billing discrepancies.
Store Environment
The store environment received criticism for being disorganized and understaffed, contributing to a negative customer experience.
- STStephen Thomas4 days ago1.0I tried calling the 1800xfinity phone number, but Comcast has deliberately made it impossible to talk to a live agent. You guys were notified over a week ago that you have a downed wire in my front yard, and it's still there. My house is currently for sale, and your wire isn't a good look.
- AAAptJan 4, 20261.0I was having financial difficulties a few years back, and the employee (who happened to be black) treated me like garbage. I asked if there was another option besides sending a check through the mail, and he looked at me like I was the dirt under his shoe. I hope he does not work here anymore, or any job that requires him to interact with other human beings.
- AHAntonio HernandezDec 26, 20251.0Staff it's terrible, we upgraded our phone, but, the person who help us, order the wrong one, after almost 3hr, he didn't solve the problem, his solution was wait 2 days to receive the phone and return it then make a new order, we have spent 3 hours more to return the phone and 2 days to receive the right one, this is absolutely ridiculous!!
- SFStephanie FullerDec 9, 20251.0Lady at front is rude and crabby. Only go here because I have to not because I want to. Need to find somebody a little friendlier and more helpful
- AAAkua AfriyieDec 2, 20252.0Do not come here without making an appt. I walked in and waited over 2hrs before being seen. They randomly add people in line in front of you and don’t check in with you. They are clearly understaffed but somehow make sure to spend at least an 1hr with customers trying to upsell them.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Lancaster provide?
Xfinity Store by Comcast offers internet, cable TV, mobile phone services, home phone service, and home security systems in Lancaster, PA.
What are the regular operating hours for the Xfinity Store by Comcast at 1571 Fruitville Pike?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 12:00 PM to 5:00 PM.
Are there any special holiday hours for the Xfinity Store by Comcast in Lancaster?
Yes, on November 26, 2025, the store will be open from 10:00 AM to 3:00 PM and closed on November 27, 2025.
What COVID-19 safety measures are in place at the Xfinity Store by Comcast in Lancaster?
The store practices professional cleaning and social distancing. Fully vaccinated customers do not need to wear a face mask unless required by mandates.
Where is the Xfinity Store by Comcast located in Lancaster?
It is located at 1571 Fruitville Pike, Lancaster, PA 17601, USA.
How can I contact the Xfinity Store by Comcast in Lancaster?
You can reach the store by phone at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/pa/lancaster/1571-fruitville-pike.html.
Are there any mobile apps available for Xfinity services?
Yes, Xfinity offers mobile apps available on Android and iOS platforms to manage your services conveniently.
What nearby shopping options can I visit around the Xfinity Store by Comcast in Lancaster?
Nearby shopping options include The Shoppes at Belmont, Nordstrom Rack, Michaels Stores, and Rack Room Shoes.
Are there nearby dining options when visiting the Xfinity Store at 1571 Fruitville Pike?
Yes, you can find several restaurants nearby such as P.J. Whelihan's Pub + Restaurant, CAVA, MOD Pizza, Harvest Seasonal Grill, Genji Sushi, and P.F. Chang's.
Which other mobile phone stores are close to Xfinity Store by Comcast in Lancaster?
Nearby mobile phone stores include T-Mobile and another Xfinity location offering similar mobile phone and internet services.