Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Lancaster. Visit us today at 1571 Fruitville Pike, PA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.0
304 reviews
5 stars
132
4 stars
18
3 stars
12
2 stars
13
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, many customers reported rude behavior and a lack of knowledge among staff.
Wait Times
Customers frequently complained about long wait times, both for service and for simple transactions, leading to frustration.
Billing Issues
Numerous reviews highlighted problems with billing, including unexpected charges and difficulties in resolving billing disputes.
Store Experience
The overall store experience varied significantly, with some customers reporting positive interactions while others described the environment as chaotic and unorganized.
Product Availability
Several customers expressed dissatisfaction with the availability of products, such as remotes and phones, and the inability to complete simple purchases without extensive wait times.
- RSRyan SwopeNov 16, 20254.0You walk into store and greeter checks you into system. You don't wait long and they are kind and professional.
- JHJAIME HNov 15, 20251.0I have used Xfinity/Comcast as an internet and cable provider on and off for 20 years. My past experience that began in September of 2024 has been the worst. It was topped off by the worst in-person customer service I've experienced by Comcast. While dropping off my equipment on a busy day, I was told to "have a seat someone will be with me very soon" after checking in. I waited for 7 minutes and decided that I wanted to check on things. I wasn't taking my Saturday to return equipment to a company that failed me. The woman checking people in was free. I went to her... she said "you're next, so like I said you can have a seat" in a demeaning tone. My response was "oh can I?" I sat back down after a few minutes she came over and checked out my equipment so I could leave. She didn't have a name tag on but she worked the door on 11/15/2025 at 3:00pm. It just confirmed that I'll never return to Comcast/Xfinity!
- RPRichard PhelpsNov 3, 20251.0My remote stopped working so I went to the store to get a new remote. The person that greeted me told me that they had no remotes she didn't know when they were going to ever get remotes and that there was nothing else she could do and if I wanted I could order one online and then she just walked away from me. So rude but that just seems to be commonplace with Comcast lately.
- PSPam SchmidtOct 31, 20255.0Busy and well stocked store. Marylyn provided excellent service and was very helpful and professional.
- JHJ HoyteOct 24, 20255.0Nate made this experience everything that I needed it to be. I was having troubles with trying to upgrade my phone on the website due to the issues that it always seems to have & decided to go in to get assistance. I was mentally prepared for this to be an exhausting & frustrating experience but Nate made sure this was not the case. He was not only understanding, but also very helpful in coming up with a plan to get me going with a phone upgrade. 1 month later, I not only got my new phone but also have a very different experience with Xfinity thanks to Nate. My suggestions to anyone attending this location, 1. Keep in mind that this is the only location in the area so schedule an appointment & be patient. 2. Remember that the staff working here are also human beings with their own work & personal challenges, & are working back to back non-stop so be Kind. 3. Go in here with a clear goal of what you need assistance with so they can get you in & out as soon as possible. Thanks again for the help Nate!
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Lancaster provide?
Xfinity Store by Comcast offers internet, cable TV, mobile phone services, home phone service, and home security systems in Lancaster, PA.
What are the regular operating hours for the Xfinity Store by Comcast at 1571 Fruitville Pike?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 12:00 PM to 5:00 PM.
Are there any special holiday hours for the Xfinity Store by Comcast in Lancaster?
Yes, on November 26, 2025, the store will be open from 10:00 AM to 3:00 PM and closed on November 27, 2025.
What COVID-19 safety measures are in place at the Xfinity Store by Comcast in Lancaster?
The store practices professional cleaning and social distancing. Fully vaccinated customers do not need to wear a face mask unless required by mandates.
Where is the Xfinity Store by Comcast located in Lancaster?
It is located at 1571 Fruitville Pike, Lancaster, PA 17601, USA.
How can I contact the Xfinity Store by Comcast in Lancaster?
You can reach the store by phone at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/pa/lancaster/1571-fruitville-pike.html.
Are there any mobile apps available for Xfinity services?
Yes, Xfinity offers mobile apps available on Android and iOS platforms to manage your services conveniently.
What nearby shopping options can I visit around the Xfinity Store by Comcast in Lancaster?
Nearby shopping options include The Shoppes at Belmont, Nordstrom Rack, Michaels Stores, and Rack Room Shoes.
Are there nearby dining options when visiting the Xfinity Store at 1571 Fruitville Pike?
Yes, you can find several restaurants nearby such as P.J. Whelihan's Pub + Restaurant, CAVA, MOD Pizza, Harvest Seasonal Grill, Genji Sushi, and P.F. Chang's.
Which other mobile phone stores are close to Xfinity Store by Comcast in Lancaster?
Nearby mobile phone stores include T-Mobile and another Xfinity location offering similar mobile phone and internet services.