Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in King of Prussia. Visit us today at 130 Town Square Place, PA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
130 Town Square Place, King of Prussia, PA
19406, United States
Hours
Reviews
3.7
456 reviews
5 stars
248
4 stars
56
3 stars
20
2 stars
25
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Elijah and Syed received praise for their helpfulness, others, including Josh and Colin, were criticized for being rude or unhelpful.
Long Wait Times
Many customers reported long wait times for service, particularly for simple transactions like returning equipment or resolving issues.
Knowledge and Training
There are concerns about staff knowledge and training, with several reviews mentioning employees being unable to resolve issues or provide accurate information.
Mixed Experiences
While some customers had positive experiences and praised the service, others expressed frustration with the overall service quality and corporate policies.
Store Environment
The store environment received mixed reviews; some found it pleasant and efficient, while others noted disorganization and a lack of urgency from staff.
- KGKau GNov 11, 20255.0Very good employees who take good care of their customers. Would not hesitate to recommend this Comcast store for cell phone/internet. Special call out to Syed who does a great job taking care of his customers.
- ARAndre RaicherdtNov 3, 20255.0The best guy ever! Syed is the man.
- LBLeonard BOct 29, 20251.0I was told to go there by xfinity to show my ID and let them know I did not sign up for cell phone service. The manager did nothing. He gave me the phone number that I called earlier ( which told me to go to the nearest xfinity store,and show my ID to cancel that cell phone #). I called the police, because it was fraud and wanted it reported. This store is lazy. They never canceled the other fraudulent cell phone number. I went to another store, showed my ID and they were extremely helpful. Thank God!!
- RSRoger StultsOct 25, 20255.0Had the pleasure of working with Elijah on reducing my 73yr old fathers cable bill. He was able to cut it in half with removing some items that he didn't necessarily need. He was very professional and knowledgeable.
- DKDavid KinchOct 4, 20255.0We came in to see what our options were for new phones. We were fortunate to be helped by Elijah Johnson. Elijah was very knowledgeable and personable. He answered all our questions and guided us based on our needs. He made a great effort to connect with my family. His friendly personality and genuine joy was such a great thing for my teenage son to witness. Elijah may not have been aware of the impression he made on both my wife and son, but proved to them that there are still people who make an effort to give great customer service. With so many options for cellphone services available to customers, it’s Elijah Johnson who will keep us with Xfinity Mobile.
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in King of Prussia?
The Xfinity Store by Comcast is located at 130 Town Square Place, King of Prussia, PA 19406 inside King of Prussia Town Center.
What are the Xfinity Store by Comcast's regular store hours?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is the Xfinity Store by Comcast open on holidays?
The store is closed on holidays such as November 27, 2025, and may have special hours depending on the date.
What health and safety practices are in place at the Xfinity Store by Comcast?
The store practices professional cleaning and social distancing. Fully vaccinated customers do not need to wear a face mask unless required by federal, state, or local mandates.
What services does the Xfinity Store by Comcast offer?
The store offers cable TV, internet services, home phone, home security systems, mobile phone services, and business internet services in the King of Prussia area.
How can I contact the Xfinity Store by Comcast by phone?
You can reach the local store at +1 610-684-3770 or the main phone number at +1 800-266-2278.
Does the Xfinity Store by Comcast have an online presence or app?
Yes, you can visit their landing page or order online at https://www.xfinity.com/local/pa/king-of-prussia/130-town-square-place.html, and download the Xfinity app on Android and iOS.
What nearby places can I visit before or after going to the Xfinity Store by Comcast?
Nearby you can visit Starbucks for coffee, The Pub by Wegmans for dining, and WSFS Bank for banking services, all conveniently close to the store.
Are there shopping options near the Xfinity Store by Comcast?
Yes, near the store are retail options like Williams-Sonoma for kitchen supplies, Ulta Beauty for cosmetics, and Orelle for jewelry.
Are there beauty and wellness services near the Xfinity Store by Comcast?
Customers can find beauty and spa services nearby including Benefit Cosmetics BrowBar, Madison Reed salon, Drybar, and Spavia day spa.