Xfinity Store by Comcast Branded Partner

Reviews

• 00

  0thyme

  Nov 2, 2025
  3.0
  Customer Service personnel was excellent. Wait time was atrocious.
• MM

  MKG

  Oct 5, 2025
  1.0
  Absolute joke of customer service. Apparently when our plan was set up, someone mixed up the phone numbers and what phone they are associated with. We wanted to upgrade a phone but couldn’t because of this issue and I was told I needed to be there. Went in this morning and waited for 90 minutes while the sales rep tried to fix the issue. They were in a loop of online chat with no solution to a problem. The sales rep was frustrated and was very short with me. I left the phone at the store for them to continue to work and the manager called back later to tell me that they had to submit a ticket that could be 1-10 days to solve?!?! In the meantime I’m paying for a phone I can’t use!! Zach, the store manager told me the best solution was to find another carrier. When I asked how I would be credited for the phone that has no service, he also couldn’t answer that because the XFINITY store is managed by a 3rd party!!! So basically these employees are set up to fail while their hands are tied. Buyer beware. EDIT: Had to go back later in the day to pick up the phone because Xfinity customer service needed info from the phone. I cannot cancel the line because they tied a newer phone to the wrong number. When I was asking questions of the female employee in the store, she was also rude, so apparently that’s totally acceptable. I cannot get away from this company fast enough. Oh, and the “link” they posted below this review doesn’t work🙄
• TS

  Todd S

  Sep 19, 2025
  1.0
  This store is the worst. I like to make cash payments on my account. The register is always broke or the system is down. You would think that when you pay 185 dollars a month for a business internet that you would get the service that you pay for but nope
• MA

  M. A.T.

  Aug 8, 2025
  2.0
  I lost my phone, I then called Xfinity customer service each rep handed me off to another rep and the last rep said that they couldn't track my phone. I then proceeded to go to the Xfinity store in North Huntingdon. The rep there said that there is no way that they can locate my phone. They then said if I would buy another phone that I would have to pay the balance on the lost phone, Another option was to keep paying for the lost phone and to add another line and get another phone and pay monthly payments on it. I left the store went home and googled " find my Android phone " I clicked on the website that came up and tracked my phone to 5 houses up the street from me. My neighbor found it on the street not far from his house. I believe that the Xfinity reps were less than honest with me (when they are trained in all aspects of cell phone technology) that they could not locate my phone.
• MK

  Maria Kapitan

  Jun 26, 2025
  1.0
  Drove 30 mins out of my way to this location to be denied service that Monroeville provided twice, no questions. Visited the store because my phone was totally crushed. Wanted to get a new phone and switch from my dad’s at&t plan and add the line onto my xfinity acc which provides my internet and phone line for my boyfriend. The assistant manager told me that my dad had to be present to switch the line over. However, my dad and family lives in Minnesota. Couple months back my boyfriend and I went to the Monroeville location and got it done no problem, over the phone, with a pin his dad provided. The assistant manager at this location said he would lose his job and the people at Monroeville store are risking theirs. It’s beyond ridiculous and hard to believe that a big company like xfinity is going to make their customers in the same situation, drive hours or fly over states to switch a phone plan to give them business? Good thing I then drove another 20 mins to the Monroeville location and they were able to help. They are corporate and not third party owned. Very confusing system

Frequently Asked Questions About Xfinity Store by Comcast Branded Partner