Xfinity Store by Comcast Branded Partner

Reviews

• CR

  Courtney Rizer

  Nov 15, 2025
  1.0
  If I could give this store 0 stars I totally would. My mom had the worst experience there about 3 weeks ago when trying to get the account figured out after my dad passed. The sales rep took advantage of the situation and somehow she went in with a death certificate and wanting to downgrade the package to save money and walked out paying $10 more a month. She said he was condescending and rude, and made her uncomfortable. Added bonus the sales rep reeked of weed. I called and fixed everything on the 1-800 number. Today I went in for her to make sure everything got balanced out and it was a similar experience I instantly knew who waited on her and ease dropped on the conversation with him and his customers and he did the same thing my mom described to them. I knew it was him because I could smell the weed on him. I got called to a girls station and she was pleasant but hasn’t dealt with a death thing before so she asked someone who acted like he was a manager but was the worst of all. He was nasty to her when asking questions and made her visibly uncomfortable, he was rude to me and kept his name tag hidden. I caught what I thought was Edd though. He was just awful. I left there with no answers was told to call assurant (They can do nothing by the way) and the 1-800 number and he tried to make it seem like I was acting entitled because my mom signed up with a new plan that should of included her mobile line for free and he told me it was only for ported customers from other companies and she didn’t qualify. Even though the 1-800 number told her about the promotion and assured her she would receive it. Absolutely awful! If you can avoid that place please, please do! Allow yourself the sanity of just going to Greensburg or Pittsburgh and treat yourself to a nice lunch. Better yet maybe find a new company all together! I know we are looking thanks to Edd and Conner and the Indiana store.
• MA

  Max Ackerson

  Oct 3, 2025
  1.0
  Horrible service. The Reps here are just plain rude and arrogant. OSL inside of Walmart was way better got me a better service at a cheaper price than Xfinity!!! This store has to be a joke….
• JV

  Joe Veego

  Sep 23, 2025
  3.0
  Not a corporate store
• GG

  Gunhappy2

  Sep 13, 2025
  5.0
  Employees really great and helpful.
• MB

  Michael Baker

  Aug 22, 2025
  1.0
  This is my very first review. I typically don't do these type of things. But reading the other negative reviews makes you want to speak out as well. I have a similar story that I read on here. My father is 80 and a decorated veteran living check to check as well. Never was a big tv guy until about a year ago we lost are mother. Now as a distraction he's a big tv guy. His bill runs like $280. and that's with nothing extra at all. I wanted him to drop Xfinity and go with anyone else. He decides to go into this Xfinity store in Indiana PA to attempt to lower his bill. But the bill does not get lowered at all. Instead it gets higher! Because now he walks out of there with a darn cell phone and ect. My father is 80 and never had a cell phone in his entire life until now. The Xfinity Associate told him the phone is FREE for 2 years. FIRST LIE! Then as to lowering his bill? They told him that while he has the phone they will knock $60. off of his cable bill a month! That would be the SECOND LIE! He gets his first cable bill after this STUNT! Guess what? THERE IS ZERO CHANGE IN HIS CABLE BILL! Now I go into the store with him this time. Now I witness this stunt first hand! An Xfinity Associate from this store in Indiana PA tells us ^BOTH^ this... IT MAY TAKE UP TO 3 BILLING CYCLES TO SEE THIS $60 COME OFF THE BILL!!! That would be the THIRD LIEI don't need to be a rocket scientist to see why this smells like YOU KNOW WHAT!!! But for starters with todays technology why would it take 3 MONTHS / 90 DAYS to show a discount on a bill? This is 2025. I mean I deal with TINY little mom and pop businesses that can discount any type of bill INSTANTLY!!! But this STUNT obviously takes my 80 year old dad past the EXTREAMLY TINY WINDOW of only 14 days to back out of this phone deal and contract STUNT! I believe they target the elderly people that walk in the store all a loan. Just so they can use the excuse... That's not what we said! And believe its a safe STUNT to pull off! If your elderly members go into that store PLEASE go with them! It makes you truly wonder about the owner of this store is all about? Some one had to teach these Xfinity Associates how to hustle the elderly like this? Not to be captain obvious but its obviously the OWNER who makes the most money off of these STUNTS! To the owner PLEASE don't give me your AUTOMATED response to this like you did the other lady! To give the people the ILLUSION your going to fix these STUNTS being pulled on the ELDERLY! Instead if you care? Give me your phone number or set up a meeting with me or something that shows you give to cents about ripping off the ELDERLY! One last thing. Again my Father is 80yrs old! Never had a cell phone in his life untill he went to this Xfinity store in Indiana PA! We try to work with him on how to use it and ect! But we tell him to go to the store and have them show you. I mean it was them who suckered you into it! He goes into the store and they threaten to kick him out of the store! I guess they SUCKERED him into it. Making there money off of an 80yrs old guy living check to check and now they don't want to even help him! In closing Ill say this. Indiana County is full of good people! With more and more people coming out with stories of this particular store taking advantage of the elderly its only a matter of time before some one of some sort authority in this county to do something about this! Back to the owner of this particular store. Why don't I see NEGATIVE reviews about taking advantage of the elderly on other stores? Why is this particular store so BAD? It would obviously be management related! Again PLEASE don't respond to this with an AUTOMATED response! If you care then lets meet up and talk! I have also contacted corporate and any other authority that would listen to me!

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