Xfinity Store by Comcast Branded Partner

Reviews

• CC

  Cohen Chase

  Nov 12, 2025
  5.0
  Very quick to help when I walked in and I walked out only a few minutes later. Very respectful and kind workers.
• TT

  tom thompson

  Nov 5, 2025
  5.0
  If you want frustration call xfinity. If you want to keep your hair and not pull it all out. Drive over to this store and talk to the associates. They can assist , Talk to Patrick. He can fix the iss I es that we're making you mad
• BR

  Becky Rabetoy

  Nov 3, 2025
  5.0
  Great service Silas was quick and proficient and informed me on other services available to me to save me money. What a great deal they are offering.. Thanks for all your help Silas!
• CB

  Cheyenne Bennett

  Oct 15, 2025
  1.0
  We went here to return our equipment as we’re moving and Xfinity isn’t offered where we’re going. Upon arriving, Natasha greeted us to assist. Her first computer didn’t work so she took us to a second one where she returned our equipment but then said the receipt machine was out of ink and she couldn’t provide us a receipt. So we asked if she could go to another computer or plug in a different receipt machine. She said no. So we said, okay how can you provide a receipt? And she threw her hands up and said “I can’t!” So I asked how we confirm it was returned and get our final bill and she looked at me like I’m stupid and said “we don’t do final bills here” as if I would know. Then when we said we needed a receipt, she stormed off and said “I’ll go get someone who can explain it to you since you aren’t listening to me” and Silas came out and was of no help either. He treated us like we’re stupid for wanting a receipt of returns equipment. We asked how can we prove this if asked and he said call the 1-800 number. He had us take a picture of the system as “proof” but it’s just a blank page proving nothing. We will never return to Xfinity after this experience. Xfinity please invest some major customer service training in Natasha as she was the most rude and unhelpful customer service professionals eye rolling huffing and puffing are absolutely unacceptable.
• KK

  Ky

  Oct 14, 2025
  1.0
  I signed up with a student discount which was supposed to be 50 a month for 2gb data.. but i didnt want to wait for the modem in the mail so I went to the springfield xfinity store, which was a huge mistake. Dude bait and switched me lied and said it would go back down to that but ended up adding a land line to the account.. not at all what I agreed to not what I wanted. I was supposed to just pick up the modem and the guy said I had to sign something, didnt tell me about the land line at all and raised the bill to 98 dollars a month. This is fraud and unfair business practice.

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