Astound | Sheridan

Reviews

• SM

  Sydney Murr

  Nov 11, 2025
  5.0
  I look forward to paying my bill every month so I can go see Charlotte and she's always helpful she's always there to get me out of trouble or fix my troubles with the internet you couldn't ask for a better employee
• KK

  kjlyke

  Jun 7, 2022
  1.0
  I didn't have my first bill yet and I'm losing internet like crazy. Yesterday June 6th internet was out all day. And then now June 7th at 4:00 internet's out once again. Is there anybody in Willamina that has a better solution to this garbage
• LW

  Lindsey Witherspoon

  Apr 13, 2022
  1.0
  I canceled my internet on May 4th and the person I spoke to was condescending and I could hear him slapped his hands on his desk along with the syllables of his words. I wanted to make sure I understood what he was saying as far as me not receiving an other bill for the next month, but apparently he didn't have time for that. All calls are on a recorded line, why would someone be rude like that to their customers. He asked if I could return the equipment myself and I said yes, however, he did not tell me that he then set the cancelation date for a technician to come out to cancel the line outside of my home, for the 23rd. I was not aware that a technician was needed if i could return the equipment myself. I was not using the internet and it was completely unplugged for a couple days before I called to cancel because I was using a different internet provider after they raised my bill by $26 without any notice or explanation. I received a full month's bill today, so I called the customer service line, twice, to get information on the situation. The first person I talked to only told me that my account wasn't canceled but in a pending status and to call back again tomorrow. I called back a few minutes later and the person I spoke with actually helped me. She was polite and very pleasant. She looked into it and told me about the 23rd, and that she does see that the equipment was returned. She rescheduled the technician appointment for the soonest possible date, which is tomorrow. She then said she added in notes about how my account was supposed to be canceled on the 4th and we had talked about. She told me to call back after the technician had disconnected the internet service and then the bill will be able to be sorted out and corrected to show that it was supposed to be canceled on the 4th. I would have canceled it on the 3rd before the new billing cycle but it was a Sunday and they are closed according to Google. So I appreciate the 3rd person I spoke with because she took the time to find out what was happening and make sure I understood it along with what to do next. The other customer service representatives were not helpful with full details and or out right rude. There is no way that I would ever return to Astound Broadband by Wave (previously known as Wave) again. I may have later on if it met my needs but not anymore. If their customer service representatives won't take the time to help their customers then why would I want service from them?
• SW

  Samantha Williams

  Apr 22, 2021
  1.0
  As long as you have back-up service for your internet- say a hotspot or another service carrier- then Wave works great- because you wouldn't actually use it, but if you want rely on your internet service- the one you pay for each month, choose wisely. Per Wave our service disconnects over 30+times a day! It can't handle more than two TV's at a time, and getting someone on the phone will result in you listening to their advertising over and over and over again for upwards of 40+ minutes before someone gets on the phone with you- and the chat function? I personally believe they are chatting to about 4000 other people at the same time as you so their lack of responses constantly have you wondering whether or not anyone is even there. Just dont.
• PP

  proxima p

  Feb 22, 2019
  3.0
  Internet speeds are amazing! I have several devices online and there is no lagg. Well that's when the internet is actually up!?! many times it goes down for hours and hours..

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