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Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
2.2
133 reviews
5 stars
29
4 stars
9
3 stars
2
2 stars
8
1 star
85
- MCMike ChristopherJun 17, 20251.0Internet goes down 3-4 times a day, only for 5 minutes but a real pain in the butt. Company LIED about Lifeline, they told me the government ended the program but it was this company that chose to no longer participate. Every few months the cost goes up without warning and without any reason. Working with CS does help but they reduce it, always more than you were paying. The real problem here in the Sandy area is they have no competition! That needs to be addressed!
- MMMorgan MadiganFeb 26, 20202.0I understand that they're trying their best and things like this take time but my patience is running thin. I live out in welches where internet is pretty sparce and when I saw wave offerd service out here I jumped on the opportunity to become a customer. I wanted 1 gig Internet. Both the website and the representative I spoke to said it was avalible at my home. When the tech came out and servyed the area he said service was unavalible. I've been trying to get some type of service out here for a few weeks now and I just want a straight answer and some internet.
- BCBryan CostanichSep 26, 20184.0Honestly, as far as providers go, they’re pretty ok. Sandy’s municipal fiber program have forced them to have reasonable prices, and although my service isn’t always reliable, they are responsive in trying to fix it. I’m not sure if you can expect much more from an ISP these days. At least we don’t have to use Comcast.
- THTim HarrellSep 3, 20181.0I would rate them lower if possible. I have been very patient about my phone and internet outages, coupled with a pixelated video feed. After years of the same story and Wave's refusal to fix their lines, I'm done.
- RERick EstessMay 3, 20171.0I never asked for a higher internet speed and I didn't ask for the price increase that came with it. I called Wave and asked about the price increase and the service change I didn't ask for. I was told that Wave did that to be "competitive", which is not only a cop out, it's just plain weird. Wave has changed since I first signed up, and I do not like the changes. I'm looking for other internet options. Now I'm paying $59.95 for "up to" 100 megs. I think I'll tell them that I'll pay "up to" $59.95 if I GET the 100 megs.
Frequently Asked Questions About Astound | Sandy
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet speeds?
Yes, Astound offers a 2 year price lock on any speed.
Is a contract required to get internet services from Astound?
Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound internet?
Yes, customers can use their own modem/router with speeds up to 1500 Mbps. For speeds above 1 gig, recommended equipment guidelines apply.
What internet speeds are available with Astound Broadband?
Astound offers internet speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, depending on the area.
Does Astound offer fiber internet services?
Yes, Astound’s fiber powered network is available in select locations with speeds up to 5 Gig.
What are the hours of operation for Astound | Sandy?
The Sandy location is open Monday through Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 2:00 PM and then 3:00 PM to 5:00 PM. It is closed on Sunday.
What payment options does Astound | Sandy accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Can I get mobile phone services at Astound | Sandy?
Yes, Astound offers Astound Mobile with fast and reliable 5G service and flexible data plans starting as low as $15 per month per line.
What nearby places can I visit when I come to Astound | Sandy?
Near Astound | Sandy, you can enjoy treats at Scoop 'n Swirl ice cream shop or Jamba smoothie bar, grab a coffee at Starbucks, or dine at Scooter's Restaurant and Sports Bar or Pho Viet Vietnamese restaurant.
Are there convenient nearby services close to Astound | Sandy?
Yes, services nearby include Wave Broadband home service, T-Mobile mobile phone store, LibertyX Bitcoin ATM, and grocery shopping at Grocery Outlet.
Where can I find pet care services near Astound | Sandy?
Nearby pet care services include Sandy Animal Clinic, Kind Care Animal Clinic, and VCA Sandy Animal Hospital, plus pet supplies at Sandy Animal Supply.