Astound | Sandy

Reviews

• MS

  Mindy Sullivan

  Dec 1, 2025
  5.0
  I just want to give a shout out to Brittany and Kyle from the Sandy store!! They have always been a joy to work with. They treat customers like friends and family and go above the call of duty to problem solve and provide personal service.
• BN

  Brandon Neustel

  Nov 28, 2025
  5.0
  My Installer was outstanding. Timeframe was 1-6pm. He was there at 1pm. Personalize install and set up.
• HB

  Hunter B

  May 9, 2025
  1.0
  We’ve had Astound/Wave for years and it has always been bad/okay connection. Not enough to complain about since they have a monopoly but not good. It’s now been almost 2 months of constant internet problems. It seems to have gotten progressively worse with each of the 3 tech visits we’ve had. We’ve called multiple times each week and they keep increasing our speed or giving slight discounts when that is not what we’ve ever wanted (not that we typically get anywhere near the advertised speed in the first place). Each time we call we get someone who gives us completely different answers than the person before. If you go into the Sandy office, the two people there seem nice enough but they offer no solutions and were not even familiar with policies listed on the astound website itself. Regarding landline service they told us completely different information than what is on the website and what we’ve been told when calling before. They scheduled a tech visit for the next day and they never showed up. We called and were told they didn’t show up for one reason but then called again the next day and were told that was false and they don’t know why the other person told us what they did. Additionally, the modems they give out are crap and if you Google them you quickly find other people with similar issues complaining. Yet they refuse to acknowledge the issue or have other options available and just tell us to buy our own. The price they charge is ridiculous for the speed and quality provided. When there are issues, getting someone who is actually qualified to fix the issue is like pulling teeth. To replace the old cable to our house with them is a 6-8 week wait after over a month of service visits. Meanwhile the internet is down 3x+ times a day and slow the rest of the time and they’re still charging us! If you have any other options, avoid them! I would switch immediately if possible.
• CS

  Cooper Staples

  Nov 13, 2023
  1.0
  I made an account just to leave a review. Been with wave for well over 5 years and I honestly feel like I’m being scammed. Customers have to manually re sign up for “promotional pricing” and are up charged without warning once it expires. 40 dollars higher than my normal bill automatically taken out. They’ve done this to me numerous times. I don’t know how much longer wave will get away with this unethical business model and I hope it catches up with whoever came up with this policy. Seems like they’re banking on people not checking their statements in time to mitigate it. I feel bad for the customer service employees who take the brunt of people’s frustration. I’ll be canceling my account as fast as possible.

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