Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Salem. Visit us today at 831 Lancaster Dr NE, OR to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.1
889 reviews
5 stars
312
4 stars
121
3 stars
80
2 stars
59
1 star
317
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some staff being described as helpful and knowledgeable, while others were reported as rude and unprofessional.
Service Reliability
Many customers expressed frustration with unreliable service, including internet outages and issues with billing accuracy.
Store Experience
Customers reported long wait times in stores, with some praising the efficiency of staff while others criticized the lack of organization and professionalism.
Billing Issues
Numerous reviews highlighted problems with unexpected charges, billing errors, and difficulties in resolving these issues with customer service.
Product Satisfaction
While some customers were satisfied with the products and services, many expressed dissatisfaction with the overall value and performance compared to competitors.
- JPJeff PrestonNov 3, 20255.0Guy who helped us out was great. Very knowledgeable!
- DVDavid VargasOct 31, 20255.0Call me a Comcast fanboy cause I've never had an issue they didn't immediately tackle and resolve for me.
- AAAntonio ArreolaOct 14, 20255.0Awesome store visit! Josh Wright was super helpful and knowledgeable about the new phones. Great deals, smooth experience and we left with exactly what we wanted. Highly recommend!
- TDTemperance DixonSep 12, 20255.0Spoke with Ryan and had a great experience. He was knowledgeable and helped me get the information I needed.
- CDCaroline DebnamSep 4, 20255.0Ron Daulton is an excellent sales associate. I love how patient he is and you can tell he enjoys his job. I took my Mom there to switch her from her awful Boost plan and added her as well as my Dad(LTE iPad) to my mobile plan. They were able to bring their own devices and they didn't push to make us buy a new phone or IPad. I currently have the iPhone 14 and I'm able to make payments on it monthly with 0% APR. Plus I have the option to make two upgrades a year. They're happier than ever! The Xfinity store in Salem OR on Lancaster is always my go to. Everyone there is so wonderful, kind, and the store is always clean and bright. I've convinced almost all my friends and family to switch to Xfinity and that location. Keep up the good work and excellent customer service! Give that man a raise! lol 😊
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Salem offer?
The Xfinity Store by Comcast in Salem offers internet services, cable TV, home phone service, home security systems, and mobile phone services.
Where is the Xfinity Store by Comcast in Salem located?
It is located at 831 Lancaster Dr NE, ste 173, Salem, OR 97301, USA.
What are the operating hours of the Xfinity Store by Comcast in Salem?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. It is closed on November 27, 2025, for a holiday.
Are there any COVID-19 safety measures at the Xfinity Store by Comcast?
Yes, the store maintains professional cleaning and social distancing practices. Fully vaccinated customers do not need to wear a mask unless federally, state, or locally mandated.
How can I contact the Xfinity Store by Comcast in Salem?
You can call them at +1 800-934-6489.
Does Xfinity Store by Comcast have an app for Android and iOS?
Yes, the Android app is available on Google Play, and the iOS app can be downloaded from the Apple App Store.
Which mobile phone stores are located near the Xfinity Store by Comcast in Salem?
Metro by T-Mobile is a nearby mobile phone store located close to the Xfinity Store in Salem, which is useful if you are comparing mobile services in the area.
What dining options are available near the Xfinity Store by Comcast in Salem?
Red Robin Gourmet Burgers and Brews and Jersey Mike's Subs are nearby restaurants where customers can enjoy meals before or after visiting the Xfinity Store.
Are there any shopping centers or retail stores near the Xfinity Store by Comcast in Salem?
Lancaster Mall Shopping Center, Macy's, T.J.Maxx, DSW Designer Shoe Warehouse, and Bath & Body Works are some nearby retail and shopping options for customers visiting the Xfinity Store.
How can nearby banks and financial services assist customers of Xfinity Store by Comcast in Salem?
Nearby banks like Wells Fargo and WELLS FARGO BANK offer convenient financial services for customers who may need banking during their visit to the Xfinity Store.