Xfinity Store by Comcast

3.1
889 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Salem. Visit us today at 831 Lancaster Dr NE, OR to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
831 Lancaster Dr NE, Salem, OR
97301, United States

Hours

Reviews

3.1
889 reviews
5 stars
312
4 stars
121
3 stars
80
2 stars
59
1 star
317

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some staff being described as helpful and knowledgeable, while others were reported as rude and unprofessional.

Service Reliability

Many customers expressed frustration with unreliable service, including internet outages and issues with billing accuracy.

Store Experience

Customers reported long wait times in stores, with some praising the efficiency of staff while others criticized the lack of organization and professionalism.

Billing Issues

Numerous reviews highlighted problems with unexpected charges, billing errors, and difficulties in resolving these issues with customer service.

Product Satisfaction

While some customers were satisfied with the products and services, many expressed dissatisfaction with the overall value and performance compared to competitors.
  • JP
    Jeff Preston
    Nov 3, 2025
    5.0
    Guy who helped us out was great. Very knowledgeable!
  • DV
    David Vargas
    Oct 31, 2025
    5.0
    Call me a Comcast fanboy cause I've never had an issue they didn't immediately tackle and resolve for me.
  • AA
    Antonio Arreola
    Oct 14, 2025
    5.0
    Awesome store visit! Josh Wright was super helpful and knowledgeable about the new phones. Great deals, smooth experience and we left with exactly what we wanted. Highly recommend!
  • TD
    Temperance Dixon
    Sep 12, 2025
    5.0
    Spoke with Ryan and had a great experience. He was knowledgeable and helped me get the information I needed.
  • CD
    Caroline Debnam
    Sep 4, 2025
    5.0
    Ron Daulton is an excellent sales associate. I love how patient he is and you can tell he enjoys his job. I took my Mom there to switch her from her awful Boost plan and added her as well as my Dad(LTE iPad) to my mobile plan. They were able to bring their own devices and they didn't push to make us buy a new phone or IPad. I currently have the iPhone 14 and I'm able to make payments on it monthly with 0% APR. Plus I have the option to make two upgrades a year. They're happier than ever! The Xfinity store in Salem OR on Lancaster is always my go to. Everyone there is so wonderful, kind, and the store is always clean and bright. I've convinced almost all my friends and family to switch to Xfinity and that location. Keep up the good work and excellent customer service! Give that man a raise! lol 😊

Frequently Asked Questions About Xfinity Store by Comcast

What services does Xfinity Store by Comcast in Salem offer?

The Xfinity Store by Comcast in Salem offers internet services, cable TV, home phone service, home security systems, and mobile phone services.

Where is the Xfinity Store by Comcast in Salem located?

It is located at 831 Lancaster Dr NE, ste 173, Salem, OR 97301, USA.