Xfinity Store by Comcast Branded Partner

Reviews

• BJ

  Bank J

  Nov 5, 2025
  5.0
  We came to set up home internet service. Johnny provided excellent assistance, answered all our questions clearly, and gave helpful recommendations throughout the process.
• WT

  W Tao

  Oct 29, 2025
  5.0
  We upgraded our phones with Athena. The first time, she helped us with the best deal. The 2nd time she helped us to avoid losing the existing credit as well as finding the best deal for our internet service. Athena is patient, very professional, and knowledgeable. She is very familiar with the job she is doing and she is the reason we keep all our phone lines and internet service with Xfinity for many years. Excellent employees, manager, and the value of the services.
• RB

  richard bonton

  Oct 27, 2025
  5.0
  Worked with Jonny on a virus issue, he was able to detect and resolve the issue in less than 5min. Super professional and excellent customer service skills. Highly recommend.
• LH

  Llewellyn, Hour Home

  Aug 29, 2025
  5.0
  Prompt service and getting updated information on new products.
• SA

  Shannon Auld

  Aug 12, 2025
  1.0
  My partner and I had attempted to set up wifi service for a new home address on the Xfinity website but kept encountering error messages, so we came in to the store today to set up service and pick up a modem. This seemingly simple process was complicated by over an hour of gross incompetence. The customer service rep we were greeted by, Natasha, was nice but completely underprepared and untrained. They kept calling another employee, Athena, over to troubleshoot first the issues we described and then the basic steps to establish service. Due to the initial technical difficulties, we ended up needing multiple personal devices to download the Xfinity app and cross-reference email verification codes, since the app would re-send an account verification code every time the app was exited to pull up the email that was just sent with a new code. Not Natasha’s fault, but also not something she knew how to handle. Had I not suggested downloading the Xfinity app on my phone as well as my partner’s, so we could check the email on one and input the code on the other, I’m not sure we would have even made it past this point. The “faulty” modems Natasha tried to set us up with were first assumed to be out of inventory due to laziness by their manager, but apparently throwing their manager under the bus was an ironic expression of the entire establishment’s incompetence — they had been checking a box incorrectly, even when Athena had asked them about it specifically from across the room. Natasha’s lack of basic data entry capability (transferring billing info from our personal check to their computer, for example) kept us trapped next to the inane, grating cartoon show that was playing loudly on a large TV screen right next to their desk the whole time we were there, which reduced the quickly-dwindling patience we started with. After we navigated the account setup and billing for the wifi and modem that they eventually inputted correctly (I hope), she tried to wrap things up and send us out the door with the new modem before explaining how to set it up at home, which my partner and I knew from experience was a process done with the app that was currently malfunctioning. When we asked how to set it up at home when the newly-downloaded Xfinity app on both an iPhone and a Google Pixel was lacking a device setup option, Natasha first tried to take one of our phones to the back to the store manager, Dana, whom we never had the pleasure of meeting, until Athena intervened and prevented Natasha from bringing a customer’s personal device behind the employees-only door. I can only assume this was because Athena may have been slightly more aware of the potential liability a move like that would create. Natasha then went back to speak with Dana alone. After several more minutes of the world’s most annoying cartoon show playing loudly and largely right next to the desk we were seated at, Natasha came back with a handwritten note featuring a phone number (partially scribbled out and re-written) and an activation code. We were told to plug in the modem at home, call that number, and provide that code. To say I’m dubious about the efficacy of this plan is an understatement, based on the abysmal experience we just had with online and on-site customer service. For some reason, Natasha followed the script at the very end of the interaction and mentioned that we’ll be receiving a survey to fill out regarding our experience today, and “getting ten out of ten really helps us out” — I’m not sure anything can help them at this point, except a corporate restructuring that pivots management payroll to reward competence and invest in either foolproof tech infrastructure or foolproof hiring & training practices. Monopolies are a death knell for product accessibility. If you can avoid this location, take your business elsewhere.

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