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Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
3.3
235 reviews
5 stars
119
4 stars
10
3 stars
12
2 stars
14
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful responses, and difficulty resolving issues.
Connectivity Issues
Many customers reported frequent internet outages and connectivity problems, with some experiencing daily disruptions.
Billing Problems
Customers expressed frustration over unexpected charges, lack of transparency in billing, and issues with refunds.
Installation Experience
While some customers praised the installation process and technician professionalism, others faced delays and incomplete setups.
Value for Money
Several reviews indicated dissatisfaction with pricing, citing high costs and unexpected increases after promotional periods.
- ATAndrew TuttleDec 17, 20253.0Customer service gets an F. Still waiting months later for return calls for issues I raised. Cost gets a C. Monthly bill jumped in July by $4 for no reason I can find. The now $55 month fee is on par with other more reputable providers. Connectivity gets a B. First six months of service we dealt with near daily connectivity drops lasting about 10 minutes. That issue has mostly resolved but we still occasionally have issues. However, they don't have any help during major disruptions to let you know when to expect it back on.
- KKKristiNov 14, 20251.0Charged after service cancelled - told charge would be removed. Charge never removed and so far, two follow up calls. Two weeks later still no refund.
- RRRGtr1Oct 30, 20252.0Read the fine print! If you have internet only and you cancel your service in the middle of your billing cycle, they will not prorate it. Also, there is a good chance you may be billed in the middle of the billing cycle, so you need to check your bill for when your billing cycle is! Then start a new service to start closer to the end of your billing cycle to avoid getting cheated.
- BHBrenda HeinOct 20, 20251.0Worst service I have ever had. Always having internet issues. High price. Customer support line just hangs up and is not helpful. Don't get this internet.
- BBbreazy breaAug 11, 20255.0The maintenance crew were very helpful in helping us get our issue fixed with our modem.
Frequently Asked Questions About Astound | Canby
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet plans?
Yes, Astound offers a 2 year price lock on any speed.
Is a contract required to get internet services from Astound?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem or router for Astound internet service?
Yes, customers can use their own modem/router with speeds up to 1500 Mbps, with guidelines for equipment needed for speeds above 1 gig.
What internet speeds does Astound offer in Canby?
Astound offers multiple speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, availability depending on location.
Does Astound provide fiber internet services in Canby?
Yes, Astound’s fiber powered network is available in select locations offering speeds up to 5 Gig.
Can I self-install my Astound internet service?
Yes, some services can be self-installed by following the self-installation guide, while other equipment requires a professional technician.
What are the opening hours of Astound in Canby?
Astound | Canby is open Monday through Friday from 9:00 AM to 1:00 PM and 2:00 PM to 6:00 PM, and is closed on weekends.
What nearby post office can I visit while at Astound Canby?
The Canby Post Office is located nearby, making it convenient for customers to handle mail or package needs before or after visiting Astound.
Are there beauty and hair salons near Astound Canby?
Yes, nearby beauty service providers include Nessa’s Sugar Pot, Head Case Beauty Company, Justine Kaiser Hair, Howard's Barbershop, Mint Hair Salon, and Rainbow Hair Design, allowing you to combine errands or pampering visits easily.
Can I visit local dining options near Astound Canby?
Yes, Rice Time, a Chinese and Asian restaurant, is located nearby for convenient dining before or after your Astound visit.