Verizon Business Services

Reviews

• RM

  Ram Electric Inc (Jason Mugavero)

  Oct 23, 2025
  1.0
  Two Decades of Loyalty Betrayed: My $2000 Nightmare with Verizon Fios, Mobile, and the Apathy of Local Management Customer Profile: 20+ years of continuous service with Verizon, maintaining multiple business and personal lines across Mobile and Fios in multiple locations. This review is not just a complaint about a faulty product; it is an indictment of Verizon’s systemic failure to support a high-value, long-term customer. Over the last three months, my purchase of a $2000 Google Pixel Fold has been met with successive product failures, a customer service black hole, and managerial apathy that guarantees the dissolution of a 20-year relationship. Part 1: The Vicious Cycle of Product and Logistics Failure The problems began on the Huntington store floor. Despite explicitly asking for the best protection for a premium, $2,000 folding device, I was sold an insufficient case that directly led to camera damage upon the first drop. After paying the insurance deductible, I received the first replacement. Within one month, that first replacement failed completely, refusing to charge. This was followed quickly by a second replacement, which, also within one month, developed a non-functioning middle screen section—a critical hardware failure. This pattern of catastrophic, non-physical damage failure on three consecutive devices (the original and two replacements) highlights an alarming quality control issue, whether rooted in the OEM, Asurion’s logistics, or Verizon’s supply chain. As a customer, I have paid the price for this faulty supply chain three times over, enduring significant downtime and constant hassle. Part 2: The Customer Service Black Hole When faced with the third device failure, I contacted customer service and was immediately plunged into a bureaucratic nightmare. I was transferred six separate times, each associate citing a different, inadequate reason for why they couldn’t help. I was eventually connected with an agent named Mohamod, who promised to stay on the line until the claim was resolved—a promise that proved to be a deliberate lie. He transferred me again. After two more futile conversations and two hours wasted, I lost my patience, and the final associate handled the situation by simply hanging up on me. This treatment is not just incompetent; it is actively disrespectful of a customer’s time and distress. Part 3: Managerial Indifference and the Betrayal of Loyalty The most egregious failure rests with the local Huntington store management. After being stonewalled by the call center, I went directly to the store and attempted to speak with the business supervisor, Hakan. He was initially unavailable and failed to return two urgent voicemails. Finally, confronting Hakan face-to-face, his response was the absolute culmination of Verizon’s disregard. Despite the fact that I spent $2,000 on a device that failed twice in two months through no fault of my own, and despite my 20+ year loyalty, he informed me the only path forward was a refurbished replacement when they became available. When I stated clearly that receiving a used, refurbished device—after three new devices failed consecutively—was unacceptable and would force me to take my significant business accounts elsewhere, Hakan’s response was one of complete indifference. Conclusion For twenty years, I have trusted Verizon with my personal and business communications. That loyalty has been repaid with faulty products, endless incompetence from the call center, and, worst of all, utter contempt from local management. Hakan’s decision to risk losing a 20-year, multi-service customer rather than authorize the provision of a new, working device—after the customer has already endured multiple rounds of Verizon's quality control failures—is a spectacular failure of leadership and customer relations. I am now actively seeking alternatives for all my mobile and Fios accounts. Any company that treats two decades of business and thousands of dollars in investment with such systematic disrespect does not deserve my continued patronage.
• DZ

  Danny Ztar

  Sep 16, 2025
  1.0
  There is no lower review but verizon service really sucks in Long Island. Not only that but their AI support is really trash. Can never get to someone. They sold me business service here at this store and I quickly moved away from them within two weeks. Back to T-Mobile with a better plan and business account.
• PG

  Phil .Goldberg

  Jun 17, 2025
  1.0
  I had a bad experience with assistant manager Natasha. She wasn't listening while I was talking to her about my problem. When I stopped talking she got annoyed and walked away. That's no way to treat a customer.
• HK

  Hardeep Kaur

  Feb 5, 2024
  5.0
  Good experience, nice staff

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