Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Las Cruces. Visit us today at 2750 Mall Drive, Building 300, Unit 340, NM to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
2750 Mall Drive, Building 300, Unit 340, Las Cruces, NM
88011, United States
Hours
Reviews
3.3
748 reviews
5 stars
323
4 stars
92
3 stars
60
2 stars
45
1 star
228
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and difficulty reaching a live representative.
Internet Reliability
Numerous reviews highlighted frequent internet outages and slow speeds, leading to frustration among customers who rely on the service for work.
Staff Performance
While some customers praised individual staff members for their helpfulness and professionalism, others noted inconsistency in service quality and employee knowledge.
Billing Issues
Several customers expressed dissatisfaction with billing practices, including unexpected charges and difficulties resolving billing disputes.
Store Experience
The in-store experience varied, with some customers reporting quick and efficient service, while others faced challenges and felt the staff was unhelpful.
- JMJessica MariscalNov 12, 20251.0Xfinity las Cruces store is horrible! I drove from Deming to pick up a modem and made it to the store right at 7:00 and the guy saw me and proceeded to lock the door. Then when I knocked on the door he turned off the lights and then after 1 minute turned them back on. But never tried to see what I needed. And the customer service agent had sent a message to the store prior to me coming to inform them I would be 3 min late. This was strictly for picking up a modem, I didn't need any service or help with anything.
- SSSandra SchoonNov 9, 20252.0Once again Xfinity has charged for equipment. Five years ago, I returned equipment and canceled Xfinity. I was lied to about the monthly cost of service. When the first bill came it was almost twice as much as what I was quoted. I returned the equipment, gave name and address. The salesperson never registered the return. This time I scheduled to install service at new home. I asked if I needed to return equipment. Was told not necessary. I believe all these people working in this store are always in training. They make up the rules as they go along. You really cannot trust what they say in this store. Las Cruces needs to bring in more internet competition. Xfinity is worthless to deal with. Please DO NOT respond to this review. I do not need to read your boiler plate canned response. Your reply doesn’t mean a thing.
- TCThe Las Cruces Fudge CoNov 7, 20251.00 stars is not a option. Starlink is a better provider. Starlink is easy and quick to set up. Better service and cheaper! Comcast’s internet speeds are slow or don’t work. I would not recommend comcast/ Xfinity to any of friends or family. Look at other services.
- MRMonte RutledgeNov 6, 20251.0I am filing this complaint to document two deeply troubling incidents involving Xfinity technicians at my residence. Both visits displayed a total lack of professionalism, accountability, and respect for your customers. Incident #1 – Technician Misconduct (Two Weeks Ago): Approximately two weeks ago, an Xfinity technician came to our home to address an issue with our connection. After he left, we discovered a marijuana vape pen dropped directly next to our exterior service connection box. This is not only unprofessional—it is an egregious violation of company policy and safety standards. The presence of drug paraphernalia left behind by an on-duty technician raises serious concerns about technician sobriety, workplace safety, and the integrity of your service operations. Incident #2 – Technician Disrespect and Service Neglect (Today 11/06/2025): The technician who visited our home today was openly rude and dismissive to my wife. He made it clear that he “doesn’t care” if we switch from Xfinity and performed no diagnostic work whatsoever. He didn’t test, check, or attempt to fix the issue. His attitude was unprofessional and disrespectful, leaving my wife upset and our problem unresolved. This level of behavior—disrespecting customers, refusing to provide service, and making statements of indifference toward account retention—is completely unacceptable. When combined with the earlier incident involving drug paraphernalia, it suggests a serious breakdown in technician oversight, training, and quality control within your field operations. We have been long-time customers, but these experiences have completely destroyed any trust or confidence we had in Xfinity as a company. We will be terminating our Xfinity service by the end of this week and switching to Starlink. I expect this complaint to be formally documented and escalated to management for internal investigation and disciplinary review of the involved technicians. Please provide written acknowledgment of this report and outline what corrective measures will be taken to prevent incidents like this from occurring again.
- CAChristof Maupin (Past Present Arts)Nov 3, 20255.0I have the Internet essentials account for seniors. I needed a repair to my cable connection, and Marc made it easy. No fee for a technician to come out because of the type of account I have. Perks of being old, LOL.
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Las Cruces offer?
The store offers internet services, cable TV, home phone, home security systems, mobile phone services, and business internet solutions in the Las Cruces area.
Where is the Xfinity Store by Comcast located in Las Cruces?
The store is located at 2750 Mall Drive, Building 300, Unit 340, Las Cruces, NM 88011, USA.
What are the operating hours for the Xfinity Store by Comcast in Las Cruces?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM. It is closed on November 27, 2025, for a holiday.
Are there any COVID-19 related health and safety practices at the Xfinity Store in Las Cruces?
Yes, the store practices professional cleaning and social distancing. Fully vaccinated customers do not have to wear masks unless required by federal, state, or local mandates.
How can I contact the Xfinity Store by Comcast in Las Cruces?
You can contact the store by phone at +1 505-523-2531 or the main phone at +1 800-934-6489.
Can I make an online reservation or order services at the Las Cruces Xfinity Store?
Yes, you can make reservations or order services online via their webpage at https://www.xfinity.com/local/nm/las-cruces/2750-mall-drive--building-300--unit-340.html.
Are there any nearby restaurants where I can eat before or after visiting the Xfinity Store?
Yes, nearby dining options include Five Guys for burgers, Buffalo Wild Wings for American food and wings, Orange Leaf Frozen Yogurt for desserts, The Paleta Bar for ice cream and smoothies, and McAlister's Deli for sandwiches.
What nearby places can help me find the Xfinity Store by Comcast in Las Cruces?
The store is near other landmarks such as Dollar Tree and Comcast XFINITY internet cafe, which can help you locate the Xfinity Store easily.
Are there financial or real estate services near the Xfinity Store in Las Cruces?
Yes, several nearby financial and real estate services include Mariner Finance, Bueno Title, RE/MAX Classic Realty, David Coyle Realtor Builder, and others, which can be convenient if you need such services during your visit.
Does the Xfinity Store by Comcast in Las Cruces have social media or online resources for more information?
Yes, you can find more information on their Facebook page (XFINITYLasCruces), YouTube channel, Instagram (@xfinity), Twitter (@Xfinity), and official website.