Xfinity Store by Comcast Branded Partner

3.4
201 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Albuquerque. Visit us today at 2424 Louisiana Blvd NE, NM to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast Branded Partner
2424 Louisiana Blvd NE, Albuquerque, NM
87110, United States

Hours

Reviews

3.4
201 reviews
5 stars
109
4 stars
6
3 stars
8
2 stars
7
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some employees were praised for their helpfulness, while others were criticized for being rude or unprofessional.

Sales Practices

Concerns about aggressive sales tactics and misinformation regarding service plans and promotions, leading to customer dissatisfaction.

Store Experience

Inconsistent experiences at the store; some customers reported quick and efficient service, while others faced long wait times and unresolved issues.

Technical Issues

Frequent complaints about internet service reliability and billing errors, with customers expressing frustration over lack of accountability.

Recommendation

Customers advised to avoid this location in favor of corporate stores due to perceived incompetence and poor service.
  • L4
    LIMITLESS 47
    5 days ago
    1.0
    Walked in and was completely ignored for about 10 minutes. The Carlisle location is superior to this one. Ended up walking out and going to the other location.
  • RW
    Roni Worm
    Nov 3, 2025
    5.0
    Today I was met by an amazing young man, Mateo. I had to return three pieces of equipment, walked into the store and was met by this remarkable young man. He helped up return the equipment and made my day. He’s an asset. I tried to get him fired, but they just wouldn’t do it. He’s that good. Next time you need to visit Xfinity stop in at the 2424 Louisiana location. The entire staff was great. Thanks Mateo for your great service today. It’s appreciated.
  • SB
    shuana brown
    Nov 3, 2025
    5.0
    Its been okay but im having problems getting j
  • RM
    Robert McKay
    Oct 28, 2025
    5.0
    Several days ago I received a new modem, and had to pretty much scream at the online people to get them to actually start it working. That was an extraordinarily frustrating experience. But when I brought the old modem into this store to return it, everything was different. There was a young lady (I neglected to get her name) who approached as soon as I was in the door, who was friendly and professional, who though she made a sales pitch didn't get pushy about it when I declined, and who handled the return quickly and painlessly. If all of Xfinity ran like this store, I would love the company.
  • DR
    Damaris Ramirez
    Oct 23, 2025
    5.0
    I had an amazing experience today at Xfinity! The person who helped me (Miguel Clementes) was super kind, patient, and respectful. They really took the time to explain everything and made sure I got the best deal possible. I could tell they genuinely cared about helping me and went above and beyond to make sure I left happy. Excellent service — thank you so much for your kindness and professionalism!

Frequently Asked Questions About Xfinity Store by Comcast Branded Partner

Where is the Xfinity Store by Comcast Branded Partner located in Albuquerque?

The store is located at 2424 Louisiana Blvd NE, Suite 502, Albuquerque, NM 87110.

What are the opening hours of the Albuquerque Xfinity Store?

The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.