Xfinity Store by Comcast

Reviews

• LF

  Luis Fernandes

  Nov 15, 2025
  5.0
  The people here at the port Murray are very friendly and helpful.
• JA

  Jennifer Anné

  Oct 31, 2025
  1.0
  Worst service provider ever - service to me because I am remote constantly goes out and trying to get help is hours of my time and days of lost service - they gave me a credit of 5 cents for my trouble last night and I am out 2 days and will wait two more for a tech when it is there repeater problem - to the commission I go - I am done with lies and poor response - worst part - I have no choice - there is NO OTHER PROVIDER AVAILABLE - I really miss Verizon
• ES

  Everybodys Sister

  Sep 4, 2025
  1.0
  TODAY IS 9/15/25 AND THIS IS MY UPDATED REVIEW, STILL 1 STAR! ---- I requested the GM for this location reach out; which he/she never did. When I inquired as to why, I was advised the store advised the GM that they do not validate accounts with the accountholder over the phone. ---- I responded that my SON WHO IS 34 IS HIS LINE'S ACCOUNTHOLDER AND THAT HE HAS A DRIVER'S LICENSE WITH OUR SAME ADDRESS BUT COULD NOT RECEIVE THE SECURITY CODE VIA TEXT BECAUSE HE NEEDED HELP DOWNLOADING THE ESIM TO GET INTO THE ACCOUNT! ---- Also, see the ZERO ACCOUNTABILITY RESPONSE FROM THE "OWNER" WITH THE LINK THAT DOESN'T EVEN WORK!! WHAT A JOKE YOUR STORE IS!!! (*Most-likely, this was written by the same, disinterested, unprofessional manager of this branch who would not even assist my son who has an active line since it's free barring state and federal charges, or like my husband and I, he'd be with Metro PCS, still!) ---- It's obvious that the lack of accountability trickles from the top, AND FURTHERMORE, since my son was embarrassed in a public arena, the assistant nor the manager of this location were willing to listen to active customers, I am SO glad we're with Metro, as my son's line will be, once this free year is up. ---- I did report the posted follow up comment of no use, below, to corporate and advised I no longer wish to hear from the GM as requested. Nobody wants to make time for "Diamond Members" of your company? No problem. Plenty of other great companies to choose from. ---- ---- WRITTEN ON 8/31/25: Our family's internet and cable services AS A DIAMOND CUSTOMER SINCE 1999, were due to update because the anniversary of our promotion was due to terminate on 8/31/25. ---- I called in and reached a guy on the phone w/Xfinity who convinced me to switch my 3 Metro PCS lines which I have been fine with for 16+ years, over to Xfinity Mobil because with my 2G internet upgrade, I'd "qualify for 1 free line" and a great deal on the 2 other lines. --- TEN HOURS ON THE PHONE THE SAME DAY WITH XFINITY AND METRO PCS ON 3 WAY AND 6 DAYS LATER WITHOUT MOBIL SERVICE YET CONNECTED, I sent my son who is a professional young adult on my plan, to the WLB store. An in person visit was suggested, per Xfinity's because my son didn't know about what an eSim is and all of the details about the activation that I knew as a whole of the situation. ---- The guy at the door who greets customers (Of which we were!) advised because their store did not activate the phone line they could not help! My son eventually had me on the phone on speaker (trying emphatically to ask the rep to please understand why the phone was being brought in) because though I asked to speak to the guy on the phone or a manager, he boldly spoke over me such that I knew I needed to contact corporate. ---- The guy at the door went over to the manager and asked him to assist, which he refused to do! He also advised he wasn't speaking to anyone over the phone! Then, said manager sat idle and refused to allow me to explain that BECAUSE XFINITY'S REP ON THE PHONE NEVER HAD MY SON DELETE HIS METRO PCS ESIM, DOWNLOAD XFINITY'S ESIM, HAVE ME REMOVE THE CALL BLOCK THEY INSTATE WHEN THERE'S A NEW ACTIVATION, *THEN* THE PHONE WOULD WORK. ---- I am SO glad 2 of my lines are back with Metro; and ONLY because this line is free with my new promotion (barring state and federal data charges) experiencing that if this is how they treat customers of our tenure, I know I made the right decision for us! ---- Avoid this store unless you want to be blocked from going in as if trying to get into an exclusive club at 1:50 am because they act like bouncers or aloof VPs of a major corporation as opposed to customer resolution or service representatives! ---- Reached out to the VP of the region about this on LinkedIn so we'll see. ---- Apologies aren't necessary as we've moved on with 2 of our lines, accordingly.
• TS

  Tanya S

  Aug 5, 2025
  5.0
  I just left the Xfinity store in West Long Branch to drop off my equipment. John greeted me when i walked in, and helped me immediately. I was in and out of the store so fast. He was kind, friendly and professional! All work places needs a Team Member like John!
• DH

  De Ha

  Aug 1, 2025
  1.0
  No I don’t want to speak to a stupid bot. I want to speak to a person

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