Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Toms River. Visit us today at 1256 Hooper Avenue, NJ to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.6
942 reviews
5 stars
465
4 stars
139
3 stars
69
2 stars
49
1 star
220
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Ed and Jonah received praise for their helpfulness, others were reported as rude or dismissive.
Billing Issues
Multiple customers reported ongoing billing problems, including incorrect charges and lack of resolution despite numerous attempts to address them.
Long Wait Times
Many reviews mentioned long wait times for service, particularly for equipment returns, leading to frustration among customers.
Store Experience
The store environment received mixed reviews; while some found it clean and welcoming, others noted issues with staff efficiency and organization.
- CMCarolina MaloneyJan 5, 20261.0No one ever answers the phone at this Store. Too too bad if you have a question!!
- LBLisa belmontJan 5, 20265.0Great customer service
- NMNewly Mom’dDec 16, 20251.0We have been incorrectly charged for devices we never ordered or received for several months. When my husband went to the Xfinity store to resolve the issue, the employee, Jonah we spoke with was unprofessional and dismissive, and the billing problem was not fixed. We are asking for the incorrect charges to be removed and for this issue to be taken seriously. Respectful service and accurate billing should be the standard.
- CTchristopher ThompsonDec 16, 20251.0We have been overcharged by Xfinity for several months for devices that we never ordered and never received. These charges have appeared on our account for both mobile and internet service, and despite multiple attempts to correct the issue, the problem has not been resolved. I went in person to an Xfinity store to address this matter directly. Unfortunately, the experience was extremely disappointing. The customer service representative, Jonah, was unprofessional and dismissive, making jokes about me in my presence while other employees stood by laughing. This behavior was inappropriate and unacceptable in a customer-facing role, especially considering the error is on the part of Xfinity. Even after enduring this treatment, the billing issue remained unresolved. I expect accurate billing and respectful, professional service. This situation needs to be reviewed, the incorrect charges removed, and the conduct of the employee addressed. I hope Xfinity takes this feedback seriously and works to correct both the billing error and the customer service experience.
- GGGenesisDec 6, 20255.0This place is great. I was helped with my account and I was shown how to set up my device and set up my mobile app to make payments easier.
Frequently Asked Questions About Xfinity Store by Comcast
What types of services does Xfinity Store by Comcast offer in Toms River?
Xfinity Store by Comcast offers internet, cable TV, home phone service, home security systems, and mobile phone services in Toms River, NJ.
Where is Xfinity Store by Comcast located in Toms River?
It is located at 1256 Hooper Avenue, Toms River, NJ 08753, US.
What are the store hours for Xfinity Store by Comcast in Toms River?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. The store is closed on November 27, 2025.
What COVID-19 safety measures are in place at the Xfinity Store?
The store follows professional cleaning and social distancing practices. Customers fully vaccinated do not need to wear face masks unless required by federal, state, or local mandates.
How can I contact Xfinity Store by Comcast in Toms River?
You can call the local phone number at +1 732-921-4729 or the main phone number at +1 800-266-2278 for inquiries.
Is there an online option to order or learn more about Xfinity services in Toms River?
Yes, you can visit https://www.xfinity.com/local/nj/toms-river/1256-hooper-avenue.html to order or find more information about Xfinity services in the area.
What other mobile phone stores are near Xfinity Store by Comcast in Toms River?
Nearby mobile phone stores include Sprint Store, T-Mobile, Verizon, and another Xfinity location, offering alternatives or complementary mobile service options.
Are there dining options close to Xfinity Store by Comcast where customers can eat before or after their visit?
Yes, nearby restaurants include Tuscan Bistro Bar, B2 Bistro, Chipotle Mexican Grill, BJ's Restaurant & Brewhouse, and Olive Garden, providing various dining choices.
What stores near Xfinity Store by Comcast offer home improvement or furniture products?
Customers can visit Lumber Liquidators, LL Flooring, Gelco Furniture Store, or Mare Blu Furniture Direct, all located nearby for home goods and improvement needs.
Are there fitness or health services close to the Xfinity Store location?
Yes, nearby fitness centers include LA Fitness and Jersey Brickhouse, while health services include Dental Health Center of Toms River, general dentistry offices, and optometrists like Pearle Vision and The Eye Health Group Of Toms River.