Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Toms River. Visit us today at 1256 Hooper Avenue, NJ to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.6
934 reviews
5 stars
460
4 stars
139
3 stars
69
2 stars
49
1 star
217
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some employees like Joel and Ed received praise for their helpfulness and friendliness, many customers reported long wait times and poor service experiences, particularly with rude or unhelpful staff.
Efficiency
Customers frequently complained about excessive wait times for service, especially for simple tasks like returning equipment, with some reporting waits of over an hour.
Knowledgeable Staff
Several reviews highlighted the knowledge and helpfulness of specific employees, such as Jonah and Tye, who provided effective assistance and resolved issues efficiently.
Frustration with Processes
Many customers expressed frustration with the overall service processes, including difficulties in reaching customer support, issues with billing, and the inefficiency of the store's operations.
Mixed Experiences
Overall, customer experiences varied widely, with some praising the service and others expressing deep dissatisfaction, particularly regarding the handling of account issues and customer complaints.
- JBjudith burke6 days ago5.0I was having issues with my phone and went to the Xfinity store in Toms River, where I was helped by employee,Joe Merizalde.Joe was exceptionally pleasant throughout the interaction,took the time to answer any questions I had,creating a comfortable and professional experience and fixing my problem. He is definitely an asset to your organization.
- RTRaylyn TupperNov 16, 20251.0Not even a customer. Xfinity did a cable install in my neighborhood on my street affecting all properties. Which is fine, except for the fact they left exposed wires on my property (and along everyone’s) and you can’t reach anyone about it.
- WWWinnieNov 3, 20255.0Kellen was exceptional in solving my problem that the Brick could not fix in 3 visits. Thank you Kellen for your Great Service.
- MMMary Rose McCarthyNov 2, 20255.0Service was quick. Ed, the tech who helped me, was very knowledgeable and courteous. Couldn’t have asked for more.
- DLD LOct 15, 20251.0Went to this store. The gentleman that waited on me was very understanding. But the Jonah whom signed me up through the association I live in messed me up. He never asked for the information to upload the promtion now I’m on my way to possible collections. This is horrible they have to make this work. So many people in this development is complaining and I’m sure they have gotten short ended. Some of them don’t even understand what they did. They are charging people installing fees which should have been waived. This is horrible I fault this greedy association as well as XFINITY trying to make a sale. This by far is 0000000….. they need to honor my bill from my prior carrier. Jonah I asked all the right questions and you lied not follow through…. Big disappointment…. My bill from the old carrier needs to be satisfied. People please check your bills…. Hard to contact anyone that knows anything. I went into the store… I will return to speak yo a manager.
Frequently Asked Questions About Xfinity Store by Comcast
What types of services does Xfinity Store by Comcast offer in Toms River?
Xfinity Store by Comcast offers internet, cable TV, home phone service, home security systems, and mobile phone services in Toms River, NJ.
Where is Xfinity Store by Comcast located in Toms River?
It is located at 1256 Hooper Avenue, Toms River, NJ 08753, US.
What are the store hours for Xfinity Store by Comcast in Toms River?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. The store is closed on November 27, 2025.
What COVID-19 safety measures are in place at the Xfinity Store?
The store follows professional cleaning and social distancing practices. Customers fully vaccinated do not need to wear face masks unless required by federal, state, or local mandates.
How can I contact Xfinity Store by Comcast in Toms River?
You can call the local phone number at +1 732-921-4729 or the main phone number at +1 800-266-2278 for inquiries.
Is there an online option to order or learn more about Xfinity services in Toms River?
Yes, you can visit https://www.xfinity.com/local/nj/toms-river/1256-hooper-avenue.html to order or find more information about Xfinity services in the area.
What other mobile phone stores are near Xfinity Store by Comcast in Toms River?
Nearby mobile phone stores include Sprint Store, T-Mobile, Verizon, and another Xfinity location, offering alternatives or complementary mobile service options.
Are there dining options close to Xfinity Store by Comcast where customers can eat before or after their visit?
Yes, nearby restaurants include Tuscan Bistro Bar, B2 Bistro, Chipotle Mexican Grill, BJ's Restaurant & Brewhouse, and Olive Garden, providing various dining choices.
What stores near Xfinity Store by Comcast offer home improvement or furniture products?
Customers can visit Lumber Liquidators, LL Flooring, Gelco Furniture Store, or Mare Blu Furniture Direct, all located nearby for home goods and improvement needs.
Are there fitness or health services close to the Xfinity Store location?
Yes, nearby fitness centers include LA Fitness and Jersey Brickhouse, while health services include Dental Health Center of Toms River, general dentistry offices, and optometrists like Pearle Vision and The Eye Health Group Of Toms River.