Xfinity Store by Comcast Branded Partner

Reviews

• RA

  Racquel Angelina

  Nov 10, 2025
  5.0
  the staff was very friendly, even though it was busy. all the staff members acknowledged me as soon as i walked in. trae was very helpful, patient and personable. you can tell all the staff members work as a team to make all the customers happy. i will gladly be coming back for all my needs to THIS LOCATION!!! 10/10 experience
• DD

  Dawn

  Nov 2, 2025
  1.0
  I had a terrible experience at your Marlton, NJ location. Your employee(who is somehow being promoted to your Brick, NJ location) berated me loudly in front of about 15 customers that were waiting in line. I had an odd hold on my phone number due to an international calling plan(that was already canceled on my part), but your Xfinity system was being difficult. Your employee told me he had a work around of creating a new number, then switch the phone to my actual number and then cancelling the new number. I agreed since my phone was in the fritz. It took about 2 hours to complete. Your employee was very nice and would apologize for the system being slow. I totally understood his frustration and I kept assuring him that he was doing a great job. I know customer service reps deal with a lot from customers, so I make it a habit to be nice. After all, a system being slow is not his fault. When we got to the end, he told me that he couldn’t switch my number onto the new phone. I would have to use two phones until the issue was resolved(estimated time 24 hours to 10 days). I started processing this and trying to figure out my next steps. Walking around with two phones for possibly 10 days is not ideal and he kind of misled me there in the beginning telling me he would switch the lines(which I didn’t even bring up to him, but was true). I was still (internally) processing my next move. Should I just leave with a phone on the fritz or go ahead and carry around two phones? This is when he raised his voice and started berating me in front of the 15 or so customers that were lined up. He was saying I was being rude to him. I reminded him that I told him several times that he was doing a good job and I understand that the system was slow. But he kept(loudy) insisting I was being rude. Perhaps putting on a show for the other customers? I really don’t know his motivation, but it was humiliating. Then, he proceeded to blame me for having a hold on my account. He said that it was like I spilled water all over and blamed him for the mess. I ordered international calling while on vacation in Canada and canceled it when I got home. Xfinity somehow left a pending order for international calling on my account which prevented me from getting a new phone. So, “my mess” was obviously some sort of glitch in the system. I get system glitches. I get slow systems. I even get that maybe he didn't know he couldn’t switch the phone to a different line at the end. What I do not get and can not accept is being berated in public. I really hope that there are cameras inside of this location and you can check out what happened. It was unacceptable.
• AC

  Ashley Carpenter

  Sep 23, 2025
  2.0
  I don't know why it is called Xfinity when having this service and handling it the way I did furthers my faith that I will definitely life infinitely.
• PS

  Paul Stemborowski

  Sep 22, 2025
  5.0
  I was able to return my router.
• YI

  Y. I.

  Aug 20, 2025
  2.0
  Went to return equipment and to be honest the young man was not pleasant after I asked to receive a paper receipt. Gave an excuse on why he couldn’t fix the machine but got assistance from another colleague after stating “you know some people want a paper receipt and this thing hasn’t been working.”That colleague instantly figured out what was wrong. The agitated ungroomed dirty nail representative went to assist another customer fix yourself sir brush your teeth and clean your nasty nails. So glad I’m done with Xfinity!

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