Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Jersey City. Visit us today at 30 Mall Drive West, NJ to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.3
203 reviews
5 stars
104
4 stars
12
3 stars
7
2 stars
5
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual staff members for their helpfulness and efficiency, while others reported poor service and misinformation.
Service Issues
Numerous complaints about service reliability, including installation problems and billing discrepancies.
Staff Performance
Some staff members received high praise for their dedication and problem-solving skills, while others were criticized for rudeness and lack of knowledge.
Overall Experience
Mixed reviews with some customers expressing satisfaction with in-store experiences, while others reported frustration with the overall service and support.
- RKRaphael Kummer-LandauDec 24, 20255.0Great service from Steve while dropping off router and xfinity box
- MBMcNeill BrandonDec 16, 20255.0For the people coming in from Artetico classes
- MLMaxinee LoveeDec 9, 20255.0I was here looking to upgrade my iPhone and I was helped by Josh. GREAT CONVERSATIONS AND FUNNY made my daughter laugh. Also another young man with locs that works made the Process of waiting for my new phone go by real fast because they were very Entertaining and both very respectful!!!!
- DLDominic LiuDec 6, 20255.0Chris Gladden was super efficient and friendly — best service I’ve gotten from Xfinity. Highly recommend.
- HRHansier RodriguezNov 25, 20255.0I had an excellent experience today at the Xfinity store in Newport Mall thanks to Joel. From the moment he greeted me, he was professional, friendly, and incredibly patient. He took the time to listen to my concerns, explain my options clearly, and walk me through every step without rushing. Joel went above and beyond to make sure my concerns were fully resolved and that I left the store confident and satisfied with a new phone! It’s rare to come across customer service that is both knowledgeable, detailed-oriented and genuinely caring, and Joel absolutely delivered that. Thank you, Joel, for making the process smooth and stress-free. Xfinity is lucky to have such a dedicated representative on their team!
Frequently Asked Questions About Xfinity Store by Comcast
What is the address of the Xfinity Store by Comcast in Jersey City?
The Xfinity Store by Comcast is located at 30 Mall Drive West, Suite B28C-5, Jersey City, NJ 07310, US.
What are the store hours for the Xfinity Store by Comcast?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is the Xfinity Store by Comcast open on holidays?
The store is closed on November 27, 2025, and may observe other holiday closures as per store policy.
What services does the Xfinity Store by Comcast offer?
The store provides a variety of services including cable TV, cable internet, home phone service, home security systems, mobile phone services, and business internet solutions.
How can I contact the Xfinity Store by Comcast in Jersey City?
You can reach them by phone at +1 908-258-8275 or their main phone number +1 800-934-6489.
Does the Xfinity Store by Comcast have an online presence or mobile apps?
Yes, they have a website at https://www.xfinity.com/local/nj/jersey-city/30-mall-drive-west.html and mobile apps available on Android and iOS platforms.
What health and safety measures are in place at the Xfinity Store by Comcast?
The store follows professional cleaning protocols and social distancing measures. Fully vaccinated customers are not required to wear a mask unless mandated by local or federal guidelines.
Which nearby places can I visit around the Xfinity Store by Comcast at Newport Centre mall?
Nearby places include GameStop for video games and electronics, QDOBA Mexican Eats for casual dining, and GNC Live Well for vitamins and supplements, all located near the store within Newport Centre.
Are there dining options close to the Xfinity Store by Comcast?
Yes, nearby dining options include QDOBA Mexican Eats, Potatopia, Panda Express, Johnny Rockets, and Little India, offering a variety of fast food and restaurant choices.
Can I combine my visit to the Xfinity Store with shopping at other stores in the area?
Absolutely! The Xfinity Store is located near numerous stores such as LOFT, Zara, Vans, Hollister Co., and Kay Jewelers, making it convenient to shop and explore many retail options during your visit.