Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Manchester. Visit us today at 1500 S Willow Street, NH to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
2.6
270 reviews
5 stars
89
4 stars
16
3 stars
9
2 stars
9
1 star
147
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were criticized for being unprofessional and dismissive.
Long Wait Times
Customers frequently reported long wait times in-store, often exacerbated by staff inefficiency.
Service Reliability
Numerous complaints about unreliable internet service and billing issues, leading to frustration among customers.
Employee Attitude
Feedback indicates a lack of respect and attentiveness from some employees, contributing to negative customer experiences.
Positive In-Store Experiences
Despite overall dissatisfaction with the company, some customers had positive interactions with specific employees who provided efficient service.
- PWPaul Wiggin2 days ago3.0I was having a problem connecting WiFi. Chatting with the representatives from Xfinity, I was told that I needed a adapter for the Wifi. Asked where to get it I was told to go to the Xfinity store near me. Got to the store to be told the do not have any and I needed to go to Best Buy to get one. At Best Buy, when I told the guy who was helping me what I needed and expected what the cord looks like, I was told that I didn't need an adapter, because it plugs in to the wall! Not a good feeling that they know what they are doing.
- SSSelinNov 14, 20251.0Terrible customer service. I went in to switch my line to an eSIM, and somehow they “couldn’t find” my line in their system even though I was actively using it. They made me do a 30-minute live video support call, said it was fixed, but the store staff still couldn’t see it and wanted me to do another call. After wasting an hour on something so simple, I switched to another carrier. Much happier now. Total waste of time and money avoid if you can.
- RHRyan HansenNov 8, 20254.0Great location as you don't have to go into mall. Only knock is the reception kiosk faces the mall entrance and not the outdoor entrance. Experience was great! Quick return of a cable box. Brandon was awesome!
- JZJohn ZubialdeOct 18, 20251.0When you walk in, you'll notice an employee standing looking at their phone, yawning, generally loafing. This is the employee whose sole job is to check people in. They could be helping the large number of people in line on a given day, but no. They spend most of their time just standing there and looking bored. The store manager will come out every once in a while from the back, see the backlog, then turn around and go back into the back of the store. Bottom line, this store is the most hideously run store. Go somewhere else.
- SSStephenOct 2, 20255.0I'm not a fan of Xfinity as a whole because of the multiple problems we've had. However, this location definitely helped solve those. Mike went above and beyond to help us resolve our issues. At no point did we feel rushed. He not only answered all of of questions, but clarified everything so we would understand. The time he took to help is much appreciated, and if every Xfinity employee went about it the way he does, there would be quite a bit more 5 star reviews. Thanks Mike!
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in Manchester?
The Xfinity Store by Comcast is located at 1500 S Willow Street, STE 104, inside the Mall of New Hampshire in Manchester, NH 03103.
What are the operating hours of the Xfinity Store by Comcast in Manchester?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, Sunday from 11:00 AM to 6:00 PM, with some holiday hours varying.
What products and services does the Xfinity Store by Comcast offer in Manchester?
They offer internet, cable TV, home phone service, home security systems, mobile phone services, and business internet services.
Is the Xfinity Store by Comcast following any COVID-19 safety practices?
Yes, they have professional cleaning and social distancing measures in place. Fully vaccinated customers may not need to wear masks unless required by mandates.
How can I contact the Xfinity Store by Comcast in Manchester for support or inquiries?
You can reach them by phone at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/nh/manchester/1500-s-willow-street.html.
Are there convenient nearby places I can visit after shopping at the Xfinity Store by Comcast?
Yes, the store is inside Mall of New Hampshire, near places like Buffalo Wild Wings for dining, Best Buy for electronics, and LOK'd Room Escape for entertainment.
Is there a good place nearby the Xfinity Store for a quick coffee or snack?
Yes, nearby you can find Dunkin', Auntie Anne's Pretzels, and the Mall of New Hampshire Food Court for coffee and snacks.
Where can I find electronics or mobile phone services close to the Xfinity Store by Comcast?
Best Buy and Geek Squad are nearby electronics and mobile phone service stores located close to the Xfinity Store.
What are some nearby entertainment options when visiting the Xfinity Store in Manchester?
Nearby entertainment options include LOK'd Room Escape for escape rooms, and various restaurants like Sarku Japan and Ruby Thai Kitchen for dining experiences.
Does the Xfinity Store by Comcast offer mobile apps for managing services?
Yes, Xfinity offers an Android app available on Google Play and an iOS app available on the Apple App Store to manage your services.