Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Dover. Visit us today at 861 Central Ave, NH to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
861 Central Ave, Dover, NH
03820, United States
Hours
Reviews
3.3
179 reviews
5 stars
96
4 stars
6
3 stars
3
2 stars
7
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees like Raj and Bryan received high praise, while others were criticized for rudeness and lack of knowledge.
Staff Competence
Several customers reported issues with staff competence, including misinformation and inability to resolve problems effectively.
Long Wait Times
Customers frequently mentioned long wait times in the store, often due to insufficient staffing.
Billing Issues
Numerous complaints about billing practices, including unexpected charges and difficulties in resolving billing disputes.
Product Knowledge
Inconsistent product knowledge among staff, with some representatives providing excellent assistance while others were unhelpful.
- HHHaniamjad4 days ago5.0Today afternoon I went to the store to pay my bill, Bryan was so nice and super helpful, he answered all my questions, gave me informations and I paid my bill in short time. I recommend xfinity store in dover,the team is very friendly, thank you so much for all your work.
- DNDr. Michael NortonDec 31, 20255.0(I normally don't write reviews but this was truly impressive) After 2 weeks of chasing Verizon for home internet, I decided to get setup with Xfinity and when I walked in, there was a line of 8 people (most of them being of the older generations) waiting. However, for whatever reason, James (manager) being the only one working on New Year's Eve. Being last in line, I was trying to distract myself for a while as sometime the older generations need more TLC with technology...after helping & solving each individual's issue, he got me setup with the necessities for home internet. I checked the time and in the past something like this to take 1-3 hours. It had been less than 23 minutes since I had physically *walked in*.
- LMLori MDec 31, 20252.0I needed some help receiving calls and making them, as well as texting to an android phone. The manager worked on my phone, showed me how to open up the phone to reset the sim card. Very helpful but I was not sure if I could receive calls. I asked him to call me. He said "I can't, we don't have a phone here and I can't call from my personal cell." Basic rules of CS-its not you can't...you won't. I wanted to make sure it was fully functioning before I left, which is understandable. He kept telling me he can't. Folks, I am 70 on chemotherapy, which I told him. Did he really think I would do something solicitous, improper or insolent? Really? I asked a customer standing behind me who helped me. This store stays alive due to ratings. I will not be back and I strongly believe that this is an opportunity to teach RESPECTFUL client service, not how to rack up positive ratings. It's not all about how many five star reviews you have-its about a customer leaving the store fully satisfied. (and Dude, I had 30 employees in my business so I am not speaking blindly)
- LDLarry DumontDec 5, 20255.0Today I came to store for there was an issue with modem , Raj having a patience he helped me he is an amazing person
- TCTraci CarvalhoNov 25, 20253.0The customer service I got from Evan was great! It was extremely uncomfortable when Sean began to argue with another employee in front of customers. Also there was another customer who was basically ignored while I was in there because his English wasn’t the best. Awkward!
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What internet services does Xfinity Store by Comcast Branded Partner offer in Dover, NH?
Xfinity Store by Comcast Branded Partner offers a variety of internet services including cable internet, home phone service, and home security systems in Dover, NH.
Where is Xfinity Store by Comcast Branded Partner located in Dover?
The Xfinity Store by Comcast Branded Partner is located at 861 Central Ave, Dover, NH 03820, USA.
What are the store hours for Xfinity Store by Comcast Branded Partner in Dover?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM. It is closed on December 25th.
Are there any special health and safety practices at the Dover Xfinity Store?
Yes, the store follows professional cleaning and social distancing practices. Customers who are fully vaccinated do not have to wear face masks unless required by mandates.
Can I find mobile phone services at the Xfinity Store in Dover?
Yes, the Xfinity Store offers mobile phone services as part of its product and service offerings.
How can customers use nearby places to enhance their visit to the Xfinity Store in Dover?
Customers can enjoy nearby dining options like Little Caesars Pizza or Panera Bread before or after visiting the Xfinity Store. Additionally, services such as The UPS Store for shipping or KT Nail and Spa for beauty treatments are conveniently close.
Are there other mobile phone stores near the Xfinity Store in Dover?
Yes, Metro by T-Mobile is a nearby mobile phone store where customers can explore additional mobile phone options.
What services related to home and personal care are near the Dover Xfinity Store?
Nearby services include KT Nail and Spa for beauty and nail care, Sun Tan City for tanning and skin care, and MVPT Physical Therapy for physical and occupational therapy.
Where can customers find financial services near the Xfinity Store in Dover?
Customers can access financial services at nearby locations including Bank of New Hampshire, Citizens ATM, and Coinme for currency exchange and ATMs.
How can customers stay updated with the Xfinity Store in Dover through social media?
Customers can follow Xfinity on Facebook at facebook.com/973818556124196, on Twitter at @Xfinity, and on Instagram at @xfinity to receive updates and information.