Xfinity Store by Comcast

3.4
218 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Tupelo. Visit us today at 4368 Mall Drive, MS to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
4368 Mall Drive, Tupelo, MS
38804, United States

Hours

Reviews

3.4
218 reviews
5 stars
100
4 stars
26
3 stars
18
2 stars
13
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers expressed frustration with the inability to reach live agents and the overall poor customer service experience.

Staff Performance

While some staff members received praise for their helpfulness and professionalism, others were criticized for being rude or unhelpful.

Service Reliability

Numerous reviews highlighted issues with service reliability, including internet outages and billing discrepancies.

Pricing Concerns

Customers frequently mentioned dissatisfaction with rising prices and perceived overcharging for services.

Store Experience

In-store experiences varied, with some customers reporting quick and friendly service, while others faced issues with store hours and staff availability.
  • PP
    Phillip Parker
    Nov 8, 2025
    1.0
    Internet service goes out all the time. Seems like once a day. Very unreliable. Good luck getting in touch with anyone to get help.
  • MM
    Matthew Mabry
    Oct 3, 2025
    1.0
    Absolutely terrible. Support is garbage. Employees can't tell you ANYTHING to help. Phone's won't unlock even after they're paid off!! The whole service is atrocious.
  • JW
    Joyce Chapman Whitfield
    Aug 18, 2025
    1.0
    Can’t talk to a live agent
  • JC
    Josie Clifton
    May 7, 2021
    1.0
    THIS IS FOR THE COMCAST/ XFINITY IN CORINTH MS My father-in-law passed away. While handling his affairs I had to shut off his xfinity as well as return the boxes. Well I went to both Corinth locations at 4pm. There was a sign on the door that read OPEN. Also the business hours were posted 9AM to 5PM. After seaeching the internet I found a post saying the Corinth stores have been shut down. I am still in possession of the boxes because I do not know his pin number to his account nor can o get it due to his passing. This whole situation is a mess, unclearly communicated to their customers. And if they charge me for these boxes, well, I'm guessing you can figure out what they can do with said charges! CUSTOMER SERVICE MANAGEMENT SEVERELY NEEDED!

Frequently Asked Questions About Xfinity Store by Comcast

What services does Xfinity Store by Comcast in Tupelo offer?

The store provides internet services, cable TV, home phone service, home security systems, mobile phone service, and business IT services in Tupelo, MS.

What are the regular business hours for Xfinity Store by Comcast in Tupelo?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 12:00 PM to 5:00 PM.