Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Vadnais Heights. Visit us today at 925 E. County Road, MN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
925 E. County Road, Vadnais Heights, MN
55127, United States
Hours
Reviews
3.3
139 reviews
5 stars
70
4 stars
8
3 stars
3
2 stars
5
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees being praised for their helpfulness while others are criticized for rudeness and incompetence.
Long Wait Times
Many customers reported long wait times for service, often exceeding 30 minutes, which contributed to frustration and dissatisfaction.
Sales Practices
Several reviews highlighted concerns about misleading sales tactics and aggressive upselling, leading to customer frustration and confusion.
Store Management
There were complaints about poor management and lack of accountability among staff, with some customers feeling ignored or disrespected during their visits.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with specific employees who provided efficient and friendly service.
- WHWilliam Holliday2 days ago1.0Xfinity fraudulently charged me for $255 in "flex box" rentals which were never disclosed to me and was only identified when I moved locations and identified unusual charges on my recurring bill statement, which was forced to be auto-mailed. This was an unauthorized charge, in which the company profited at my expense. My impression, as well as the xfinity store member's who I spoke with recently, is that this was a fraudulent addition to my account, unbeknownst to me, to meet sales numbers during the inception of my account service. This seems to be standard practice by Xfinity; add items to customer profiles via unauthorized methods and destroy trust in order to profit in the short term. When attempting to explain my side and seek store credit, solely to be made whole, not to profit, I have been repeatedly shouted down, ignored, hung up on, and disrespected, with individuals refusing to help because they are being monitored on company lines, and they are fearful of acting like a human and recognizing the fact that a company can take advantage of someone and defile them. Xfinity overall has horrible customer service, a horrible reputation, and they have earned it for a reason. I would not recommend going with their company; if you have an issue, they will fight with you and ignore the trust broken in order to save a buck.
- SDSue DwallibeeNov 7, 20254.0Fast service, even though I had to wait about 20 min.
- MAMark AndersonOct 24, 20251.0Vadnais Heights store is terrible. Avoid at all costs. Rude and incompetent is not a good combination for a business. Multiple trips to this location, time waisted on hold with customer service, and finally had to go to the Roseville store for actual service. Sad. And I love how they respond to the reviews! Check it out on the other reviews! Please contact us at blah blah website and go down the rabbit hole with us again. If I owned that store I would be cleaning house.
- DVDaniel VadnaisOct 11, 20255.0Great and fast service. In and out with my equipment in literally less than 10 minutes
- JBJoseph BordeauxOct 10, 20255.0Friendly workers there
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
Where is the Xfinity Store by Comcast Branded Partner located in Vadnais Heights?
The Xfinity Store is located at 925 E. County Road, Suite 170, Vadnais Heights, MN 55127, USA.
What are the store hours for the Xfinity Store in Vadnais Heights?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What types of services does the Xfinity Store by Comcast Branded Partner offer?
The store offers cable TV, internet, home phone service, home security systems, and mobile phone services in Vadnais Heights.
Is the Xfinity Store currently open and what COVID-19 practices are in place?
Yes, the store is open. They follow professional cleaning and social distancing, and fully vaccinated customers do not need to wear a mask unless required by mandates.
How can I contact the Xfinity Store in Vadnais Heights by phone?
You can reach them at +1-800-934-6489 for inquiries and support.
Does the Xfinity Store in Vadnais Heights have an online presence where I can learn more?
Yes, you can visit their local landing page at https://www.xfinity.com/local/mn/vadnais-heights/925-e--county-road.html or follow their YouTube channel at https://www.youtube.com/user/xfinity.
Are there any nearby coffee shops where I can relax before or after visiting the Xfinity Store?
Yes, Dunn Bros Coffee and Starbucks are nearby coffee shops perfect for relaxing before or after your visit.
What nearby shopping centers or stores can I visit close to the Xfinity Store?
Vadnais Square shopping center and stores like Famous Footwear, Marshalls, and Target Store Vadnais-Heights are all near the Xfinity Store.
Are there dining options near the Xfinity Store in Vadnais Heights?
Yes, customers can enjoy meals at nearby restaurants like Chipotle Mexican Grill, Jersey Mike's Subs, Mad Jacks Sports Cafe, and CherryBerry.
Can I combine a visit to the Xfinity Store with a relaxation or wellness appointment nearby?
Absolutely, Massage Envy and European Wax Center are nearby for massage and hair removal services, and Sassy Nails and Amazing Lash Studio offer beauty treatments close by.