Xfinity Store by Comcast Branded Partner

Reviews

• AO

  Alison Olson

  6 days ago
  1.0
  Incompetent “workers”
• KM

  Kay M

  Dec 16, 2025
  1.0
  Uneducated employees. All my questions were answered with an "I dont know" or "call xfinity" or "go on the website". Questions as simple as what channels are in the packages offered.... I wanted to upgrade my package and my questions went unanswered. Also the lady was answering personal calls on her phone while "assisting" me. Most unprofessional representation of Comcast. Go to a different location if you want to get anything accomplished. I called 1800 xfinity and received excellent service. Going higher up the comcast chain tomorrow to file a complaint.
• DR

  Diane Robinson

  Dec 11, 2025
  1.0
  I was so disappointed in the service I received from the personal at this location. They were rude and disrespectful. I switch my service to them from T-mobile due to a promotion they had going on. They gave me someone else telephone number and when I contacted them about the problem they were not helpful and didn't resolve the issue. These people need to take customer service classes to learn how to handle issue with their customers. I wouldn't recommend anyone visiting this location. The manager should not be in this position because he doesn't have the skill level to deal with problems at his store very, very disappoint. The sale agent name is Brittany and manager name Ibrahim. But I really don't know if that was the manager because he was refusing to giving his name when I ask him for it. When I asked to talk to upper management he would not give the person name or email address. Xfinity watch who you hire to represent your business. Because you are going to lose a lot of customer with these to working for you.
• JC

  J C

  Nov 5, 2025
  1.0
  Corporate policies make all of the stores suffer sadly. Cancelling of service is such a headache
• RG

  Renita Gbae

  Oct 29, 2025
  1.0
  They have the most raggediest most unprofessional human beings working in there. The girl with dirty wig lace band and crusty lips is extremely rude. I walked in and they were discussing personal court cases they had. She asked for my phone number which I provided 3 times and she was so busy talking about fashion nova orders and a court case she couldn't put in the right number. When I gave it to her the 3rd time she got an attitude and I told her to watch how she's talking to me. She became combative trying to go back and forth with me and I walked out. She definitely wasn't getting her commission from me. Find new and better employees at this location.

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