Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Troy. Visit us today at 1981 W. Maple, MI to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.5
560 reviews
5 stars
267
4 stars
75
3 stars
36
2 stars
29
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and unhelpfulness.
Efficiency
Several customers noted long wait times and inefficiencies in service, particularly regarding equipment returns and issue resolutions.
Knowledgeability
There are concerns about staff knowledge, with some customers feeling representatives were unable to assist with their issues.
Positive Experiences
Despite negative feedback, some customers had positive experiences with specific employees who provided excellent service.
Frustration with Policies
Many reviews express frustration with Xfinity's policies and communication, particularly regarding billing and promotions.
- MKmariam kobreel3 days ago1.0If I could give zero stars, I would. Xfinity Mobile had no idea how to fix a simple issue on my account. When I tried switching to Verizon, they refused to give me the PIN number I needed and told me to “wait a few days” because they were “escalating it” to someone else. Spoiler: they didn’t fix anything. I ended up calling the company MYSELF, and guess what? THEY fixed the issue in minutes and told me it was Xfinity’s own representative’s fault that my account was locked in the first place. So not only were they unhelpful, they CAUSED the problem. This place is a JOKE. Completely incompetent, no accountability, and they waste your time. Avoid Xfinity Mobile at ALL COSTS.
- ISI am Her StoryNov 16, 20251.0I am writing this review to express extreme dissatisfaction and frustration regarding Xfinity's failure to honor the promised Peacock Premium subscription that was supposed to be included with my 1 Gig Internet plan. This issue is not only a breach of the promotional terms under which I signed up (or maintained) my service but also highlights a significant failure in Xfinity's customer service and technical support infrastructure. The Broken Promise When I subscribed to the Xfinity 1 Gig internet service, one of the key incentives was the inclusion of Peacock Premium at no extra cost, initially for a year (or sometimes two years, depending on the exact timing and plan). This was a tangible benefit that influenced my decision to choose or maintain the high-tier service. However, access to the service was either: 1. Never successfully activated, or 2. Abruptly canceled despite my qualifying service remaining active. Upon logging into Peacock, I was—and continue to be—met with a paywall, clearly indicating the promised Premium subscription is not active, directly contradicting the terms of my Xfinity service. The Customer Service Nightmare The attempts to resolve this issue have been a frustrating cycle of being passed between departments and receiving empty promises: • No Resolution from Agents: I have spent excessive amounts of time repeatedly explaining the issue to multiple chat and phone agents. While several representatives acknowledged that my account does qualify for the promotion, none have been able to successfully reactivate the service. • Failed Escalations: I was repeatedly assured that the issue would be "escalated" to a specialized "Peacock team" or "advanced support" and that I would receive a callback. These callbacks never materialized, leaving me to initiate contact repeatedly from square one. • Technical Glitches & Denial: The constant activation links provided lead to technical errors, or the Xfinity Assistant simply fails to display the required "Activate Now" banner. The core problem appears to be a systemic, known issue between Xfinity and Peacock, yet the burden of troubleshooting and resolution is placed entirely on the customer. Conclusion This experience is a prime example of Xfinity failing to uphold its end of the service agreement. The value of the 1 Gig service is diminished when the promised perks are inaccessible, and the associated customer support experience is entirely inadequate. It feels misleading to advertise a benefit that the company seems technically incapable or unwilling to deliver. I urge Xfinity to fix this systemic issue immediately, provide a clear and effective method for 1 Gig customers to activate their promised Peacock Premium, and offer appropriate compensation for the wasted time and unfulfilled promotion.
- RRRyan ReidNov 13, 20251.0awful service. Went in to resolve an issue, they told me they were giving me a credit on my account for something I was falsely charged for and that I was all set to leave. they never did it, dishonest, lazy people over there
- KSKorbin SchillNov 3, 20251.0I came here after work the had 6 people waiting. They only have 3 staff members out on the floor. Awful customer service you shouldn’t have people walking in the door getting served before the 6 people waiting.
- CTcm toufiqueOct 28, 20251.0I went there for just picking up a SIM card. They replied me, they’re closing in about 20 mns couldn’t take me that day. I ended up getting SIM card from another store momentarily. I think staff didn’t know about that.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Troy, MI offer?
Xfinity Store by Comcast offers internet services, cable TV, home phone service, home security systems, and mobile phone services in Troy, Michigan.
Where is the Xfinity Store by Comcast located in Troy?
The store is located at 1981 W. Maple in Troy, MI 48084, inside the Walmart plaza.
What are the operating hours for the Xfinity Store by Comcast in Troy?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM. Holiday hours may vary, with some holidays closed or having adjusted times.
How is the Xfinity Store by Comcast ensuring customer safety during the pandemic?
The store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear face masks unless mandated by federal, state, or local authorities.
Can customers order Xfinity services online or make reservations?
Yes, customers can order services or make reservations through the store's website at https://www.xfinity.com/local/mi/troy/1981-w--maple.html.
Does Xfinity Store by Comcast in Troy offer mobile phone services?
Yes, the store provides mobile phone services including XFINITY Mobile, leveraging America's largest, most reliable 4G LTE network.
What nearby places can I visit while in the Walmart plaza with Xfinity Store?
While visiting the Walmart plaza, you can also check out Sandals Tanning Salon for beauty services, Poshe Nail Salon for nail care, or the Dyson Service Center for appliance needs.
Are there dining options near the Xfinity Store in Troy?
Yes, there are several dining options nearby including Bailey's Sports Grille, Bangkok Bistro, Subway, Renee's Gourmet Pizzeria, and Tru Pizza Co.
What entertainment or leisure venues are close to the Xfinity Store by Comcast in Troy?
Nearby leisure venues include Stumblebum Beer Co. for craft beer and smoothies, and various hair and beauty salons such as Bellagio Hair Studio and Bellagio Studio Salon.
How can nearby services like Michigan First Credit Union or Verizon Wireless complement my visit to Xfinity Store?
Michigan First Credit Union nearby offers banking services, making it convenient for financial needs, while Verizon Wireless provides mobile phone options, offering alternative or complementary mobile services close to the Xfinity Store.