Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Lansing. Visit us today at 6300 S. Cedar Street, MI to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
6300 S. Cedar Street, Lansing, MI
48911, United States
Hours
Reviews
3.4
168 reviews
5 stars
92
4 stars
8
3 stars
4
2 stars
7
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some employees received praise for their helpfulness and knowledge, many customers reported rude and unhelpful staff.
Staff Performance
Certain employees, like Anthony D and Alma, were highlighted for their exceptional service, while others were criticized for incompetence and lack of training.
Service Issues
Numerous customers experienced problems with billing, account management, and service interruptions, leading to frustration and dissatisfaction.
Store Environment
Some reviews noted a clean and welcoming store environment, but others mentioned long wait times and poor organization.
Overall Satisfaction
Overall sentiment is negative, with many customers expressing a desire to switch providers due to poor service experiences.
- WDWendie Duggan4 days ago1.02nd store today. Once again horrible customer service. Worst than the first. Both stores different information. I am now looking to switch all my lines to another carrier. No one knows what's going on
- JJJosh5 days ago1.0Went in the other day to upgrade my phone and the employee lied and said there was a new policy change and they don’t do trade-ins in-store and I’d have to wait for the new device and mail in the old one. Do yourself a favor and avoid this location.
- CDChris Dubie6 days ago1.0I went in and asked for internet. The refused to give me a price for just internet. They looped in tv, home security, and a phone line. If I didn’t have previous knowledge of working in telecommunications, I would’ve been paying $175 but instead I went to the other xfinity in town and I’m paying $50 for just internet like I wanted. Avoid this store at all costs. I even went to AT&T also instead of here.
- BHbrett hinkhouseNov 4, 20255.0Anthony was great, helped me resolve an issue swiftly! Thanks again bro!
- MAMary AveryNov 2, 20255.0Great service but the parts they gave me didn't work.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services does Xfinity Store by Comcast Branded Partner in Lansing offer?
They offer internet, cable TV, home phone, home security services, and mobile phone products in Lansing, MI.
Where is the Xfinity Store located in Lansing?
The store is located at 6300 S. Cedar Street, Lansing, MI 48911, USA.
What are the opening hours of the Xfinity Store in Lansing?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does the Xfinity Store follow any health and safety practices?
Yes, they perform professional cleaning and social distancing; fully vaccinated customers are not required to wear face masks unless mandated.
Can I book an appointment or reservation online for the Xfinity Store in Lansing?
Yes, reservations can be made online via their local store webpage provided in their profile.
What is the contact number for the Xfinity Store in Lansing?
You can reach the store at +1 800-934-6489 for inquiries and support.
What nearby dining options are close to the Xfinity Store in Lansing?
Nearby dining options include Finley's American Grill, Panera Bread, Applebee's Grill + Bar, Wingstop, Dunkin', and Steak 'n Shake, perfect for grabbing a meal before or after your visit.
Are there any nearby coffee shops near the Xfinity Store in Lansing?
Yes, Panera Bread, Dunkin', and 7 Brew Coffee are nearby cafes where customers can enjoy coffee and snacks close to the store.
What nearby services and stores can I find around the Xfinity Store in Lansing?
Nearby services include ATI Physical Therapy, Hart Medical Equipment, The UPS Store, RadioShack, Option1 Credit Union, and PNC bank, which customers might find convenient during their trip to the Xfinity Store.
Does Xfinity Store have a presence on social media to follow for updates?
Yes, you can follow them on Facebook at XFINITYLansing4092, Twitter at @Xfinity, Instagram @xfinity, and their YouTube channel at https://www.youtube.com/user/xfinity for news and updates.