Xfinity Store by Comcast

Reviews

• AA

  Arthur Author

  Dec 26, 2025
  1.0
  The worst location ever. Im standing in line and the lady is greeting and helping walkins. I dont know what kinda customer service this is but I will definitely take my buisness somewhere else.
• CB

  Chance Beebe

  Dec 26, 2025
  1.0
  I have been trying to get my transfer pin and all they keep doing is giving me a run around every time I call they give me a run around
• BS

  Brandy Stanley

  Dec 21, 2025
  5.0
  Awesome experience. If I ever have to go into an Xfinity store again in the future, it will be the store. That's how wonderful they were.
• PC

  Peter De Costa

  Dec 5, 2025
  1.0
  I wish that a negative star (1 star is far too generous) was an option. Isaiah who served me two weeks ago to schedule a transfer was completely cavalier and insolent. Long story short, what was supposed to have been a better deal for an internet, tv and home security bundle ended up with me (1) being downgraded to a less attractive plan, and (2) having to purchase additional equipment.Wrong information (e.g., removing the sensors and cameras) was communicated to me at my first visit. The tech who helped install the hardware at my new place basically told me that my equipment was worthless, and so I ended up having to purchase replacement equipment and thus incur additional costs. Plus, I was wasted 3 hours just trying to verify that my plan was a transfer (and not a new one) during the installation visit. Total time for installation: 5 1/2 hours. And when I went back to negotiate the contract at the in-person store at Eastwood Towne Center , I was basically told by Isaiah to call Xfinity Retention. In the same breath, he very bluntly told me it was probably going to be a futile call. Zero empathy expressed by him. I had never experienced such awful customer service. How does a supervisor permit such poor treatment of customers go unchecked? As a longtime Xfinity customer, no words can express my frustration. My advice: look for another service provider. In retrospect, I should have done that. Now I'm stuck with an inferior contract (from my original one). And my discount for all that hassle? $4 per month.
• BL

  Bryce Lensing

  Dec 2, 2025
  1.0
  .Last Wednesday, after work, my neighbor came up to me and let me know that a delivery truck hit the internet line going across his driveway to my house. Mind you, this line was not just hanging, it was completely disconnected; we could see the end of the line laying in the road. So, I call the call center and speak with someone who informed me that someone will be out to fix it over the weekend. Nobody comes out and go down to the store and confirm with an associate that there was an appointment scheduled. The employee gives me their number and tells me to follow up with them at 4:00 if nobody comes out within a few hours. Monday comes around and nothing happens. No phone call, no one comes out, nothing. So I go back up to the Xfinity store. I’m greeted by an employee names Michael who takes my phone number to pull up my account and asks what I can in for. I ask for a supervisor which he flat out refuses, and tells me I have to start with an associate. I tell him that I’ve already talked to their call center AND their associates already and would like to escalate this to a supervisor, which he still refuses. I insist and he tells me that the supervisor is helping another customer currently (I don’t know why he couldn’t lead with that). An associate calls my name and low and behold, it’s the same associate from Saturday. I inform her I would like a supervisor and tell her that I’m the individual from Saturday with the downed line, to which she replies “they still haven’t come out!?”. I mention that we called her and she sent us to voicemail and she tells us that she was off work (once again, she told us that she worked until 6 on Saturday). She finally gets us a supervisor, Sam. I explain everything again to Sam and he created a “supervisor ticket”, gives me his phone number, ticket number, and gives me their “Corporate Escalations Number” . He tells me the supervisor ticket is for today (Tuesday) between 1pm and 5pm, and that should hear from someone locally BEFORE then. He even goes as far to say that if I don’t hear from someone before 1, to reach out to him by then. He agrees that I don’t need to be there for the appointment because all of the work is outside the house. So, today (Tuesday) comes around. I still haven’t heart anything, and I can see via the Xfinity app that there is still no internet at my house. So, at 1:30 I text Sam who informs me the tickets closed out and there's nothing else he can do Meanwhile, on the Corporate Escalations line, I speak with someone names Ron and explain the ENTIRE ORDEAL ONCE AGAIN, who creates a “Corporate ticket” and informs me that I WILL hear from someone in 24 – 48 hours and that he’s put a note for an exception so I don’t have to be home for the appointment.

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