Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Jackson. Visit us today at 1509 Boardman Road, MI to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.3
509 reviews
5 stars
217
4 stars
64
3 stars
39
2 stars
24
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for being rude and unhelpful.
Automated Systems
Customers expressed frustration with the automated phone system, finding it unhelpful and difficult to navigate.
Service Issues
Numerous complaints about service reliability, including internet outages and billing problems, leading to dissatisfaction among customers.
In-Store Experience
In-store experiences varied; some customers reported quick and efficient service, while others faced long waits and unhelpful staff.
- AAADIBYTEJan 3, 20265.0Got service here temporarily, not their fault I didn't keep it. Had a roommate get a different provider during a miscommunication. Due to money being spent already i cut my service here. Will use again in the future though, staff are kind and helpful. Phone staff are great too.
- MMMichaelDec 3, 20251.0I tired to call and the automated message system is terrible. Ruined my day started a fight between me and my gf. I call the store to talk to someone not a robotic system that can't help me.
- ATAida TorresNov 30, 20255.0They were very attentive and explained everything. 5 stars for customers service! Thanks Cory! Great job!
- JFJade FeldmanNov 26, 20255.0Received my new phone in the mail and went in for transferring data and outer protection for the device. Mike assisted with the transferring and Anthony did the liquid glass and case. Both were friendly and awesome. The great comradery between staff and clients is apparent, and the wait went by quickly due to it. Highly recommend this location!
- KKKrysta KNov 4, 20251.0Can’t pay in-store or over the phone. Sent away immediately since I’m not a phone customer and only do their wi-fi. 😞 The people were nice, just don’t care about your problems they’re here for a paycheck, can’t blame them though, it’s Comcast’s fault. 🤑
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Jackson offer?
The Xfinity Store by Comcast offers internet services, cable TV, home phone service, home security systems, and mobile phone services in Jackson, MI.
Where is the Xfinity Store by Comcast located?
The Xfinity Store by Comcast is located at 1509 Boardman Road, Jackson, MI 49202, USA.
What are the operating hours of the Xfinity Store by Comcast in Jackson?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM and Sundays from 12:00 PM to 5:00 PM.
Are there any special holiday hours or closures for the Xfinity Store in Jackson?
Yes, the store is closed on November 27, 2025, and December 25, 2025. On November 28, 2025, it is open from 9:00 AM to 8:00 PM, and on December 24, 2025, December 31, 2025, and January 1, 2026, it is open from 10:00 AM to 5:00 PM.
What health and safety measures are in place for customers visiting the Xfinity Store by Comcast?
The store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear a face mask unless mandated by federal, state, or local authorities.
Can I find other mobile phone stores near the Xfinity Store by Comcast in Jackson?
Yes, there is another Xfinity location nearby as well as RadioShack, which offers electronics and mobile phone services.
What nearby grocery options are available close to the Xfinity Store on Boardman Road?
Gordon Food Service Store, a grocery store, supermarket, and bakery, is nearby, making it convenient to shop for groceries before or after your visit to the Xfinity Store.
Are there any dining or entertainment venues close to the Xfinity Store by Comcast in Jackson?
Yes, Aggies Sports Bar, an American restaurant and pub, and Outback Steakhouse, a steakhouse and American restaurant, are nearby, providing options for dining before or after your visit.
How can nearby places like OfficeMax benefit customers visiting the Xfinity Store?
OfficeMax locations nearby offer IT support, computer repair, office equipment, and printing services that complement the tech and communication services provided by Xfinity, facilitating multiple errands in one area.
What are the contact details for the Xfinity Store by Comcast in Jackson?
You can call the local phone number at +1 517-990-1428 or the main phone line at +1 800-266-2278 for inquiries or support.