Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Jackson. Visit us today at 1509 Boardman Road, MI to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.3
506 reviews
5 stars
215
4 stars
64
3 stars
39
2 stars
24
1 star
164
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, citing long wait times, unhelpful automated systems, and rude staff.
In-Store Experience
While some customers praised the helpfulness and friendliness of in-store staff, others experienced long waits and unprofessional behavior.
Billing Issues
Numerous reviews highlighted problems with billing, including double charges, difficulty obtaining refunds, and confusion over charges.
Internet Reliability
Customers frequently complained about unreliable internet service, including frequent disconnections and poor performance.
Mixed Reviews
Overall, experiences varied widely; some customers had positive interactions while others faced significant frustrations.
- KKKrysta KNov 4, 20251.0Can’t pay in-store or over the phone. Sent away immediately since I’m not a phone customer and only do their wi-fi. 😞 The people were nice, just don’t care about your problems they’re here for a paycheck, can’t blame them though, it’s Comcast’s fault. 🤑
- COConnor O'DowdSep 25, 20251.0Absolute worst company I have ever paid. Internet drops connection daily and I live in town. Harassing phone calls from Indian call centers and robots and I mean like 12 calls a day if you set an appointment for someone to fix the broken Internet connection. DO NOT GET XFINITY
- RVRyan ValentineSep 23, 20251.0Horrible experience from being lied to, to being charged for something I was told I wouldn't be and to top it off when I go in to have it dealt with some fully grown employee rolling there eyes at the customer amazing place for sure terrible.. and for the people saying the call centers suck they got the things I needed figured out while I dealt with a grown man child rolling his eyes
- DSDavid StaleySep 19, 20251.0They will absolutely double charge your account and then tell you they can't refund it because it's been applied to your next bill. There is no other high speed internet in the area so they just get away with terrible business practices because they know they have you.
- JKJerry KitchenSep 3, 20255.0Very pleasant helpful staff
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Jackson offer?
The Xfinity Store by Comcast offers internet services, cable TV, home phone service, home security systems, and mobile phone services in Jackson, MI.
Where is the Xfinity Store by Comcast located?
The Xfinity Store by Comcast is located at 1509 Boardman Road, Jackson, MI 49202, USA.
What are the operating hours of the Xfinity Store by Comcast in Jackson?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM and Sundays from 12:00 PM to 5:00 PM.
Are there any special holiday hours or closures for the Xfinity Store in Jackson?
Yes, the store is closed on November 27, 2025, and December 25, 2025. On November 28, 2025, it is open from 9:00 AM to 8:00 PM, and on December 24, 2025, December 31, 2025, and January 1, 2026, it is open from 10:00 AM to 5:00 PM.
What health and safety measures are in place for customers visiting the Xfinity Store by Comcast?
The store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear a face mask unless mandated by federal, state, or local authorities.
Can I find other mobile phone stores near the Xfinity Store by Comcast in Jackson?
Yes, there is another Xfinity location nearby as well as RadioShack, which offers electronics and mobile phone services.
What nearby grocery options are available close to the Xfinity Store on Boardman Road?
Gordon Food Service Store, a grocery store, supermarket, and bakery, is nearby, making it convenient to shop for groceries before or after your visit to the Xfinity Store.
Are there any dining or entertainment venues close to the Xfinity Store by Comcast in Jackson?
Yes, Aggies Sports Bar, an American restaurant and pub, and Outback Steakhouse, a steakhouse and American restaurant, are nearby, providing options for dining before or after your visit.
How can nearby places like OfficeMax benefit customers visiting the Xfinity Store?
OfficeMax locations nearby offer IT support, computer repair, office equipment, and printing services that complement the tech and communication services provided by Xfinity, facilitating multiple errands in one area.
What are the contact details for the Xfinity Store by Comcast in Jackson?
You can call the local phone number at +1 517-990-1428 or the main phone line at +1 800-266-2278 for inquiries or support.