Verizon Business Services

Reviews

• CB

  Christy Beck

  Nov 29, 2025
  5.0
  Service was really nice and we're in and out with no problem
• AA

  Adam

  Apr 7, 2024
  2.0
  I wanted to upgrade my phone. Not my plan, just straight up by a new phone. The amount of hoops that I needed to jump through to do that was extremely off putting. If I was to walk into Apple, Best Buy, or anywhere that sells phones, the whole transaction would’ve taken minutes. Instead the sales people try to “upgrade” you to a different plan. Which all the plans cost more and offer little to nothing more than what I already have. Be better Verizon. Stop being so money hungry, and start actually caring about the people who give you the business
• CC

  ChristopherW

  Mar 8, 2024
  5.0
  Super friendly, fun and knowledgeable staff. Great product line.
• MR

  Matt Roosien

  Mar 1, 2024
  1.0
  I upgraded my phone at Best Buy (better overall customer service in my experience than Verizon). I had to bring my trade in phone to the Verizon store. The Best Buy associate made sure there was a note on my account so the trade in went well when I dropped the phone off. I went into the Verizon store and waited 30 min for someone to even address me after I checked in. A man finally came up to me to handle the trade in. He said there was nothing on the account and could not help with the trade in. He went on to say what Best Buy did wrong and he could only give me face value for the phone. He did not attempt to help me in any way other than say Best Buy is not connected to their business and he could not help other than offer face value. I got pretty irritated at this point because he didn’t offer any help or ask any questions. As I began walking away I said this was “stupid” (meaning the situation and also not something I usually say). He then yelled across the store when he heard that and said I was stupid. I then got more upset and said that I couldn’t believe someone in customer service would say that. I asked for a manager which he responded that he was the manager. He then began to walk towards me. Another associate tried to stop him but he refused and said he would handle it. He went on saying how he is a person and doesn’t deserve to be treated that way. I was so in shock of how he felt he was being treated and he ignored that I was the customer who was not taken care of. I left and went back to Best Buy where in 5 min I was taken care of and out the door. I am just shocked how customer service is so poor and how even a manager has no clue how to provide customer service. That is the second time I have left that store with a bad experience and found better service at Best Buy. I would not recommend going to this store.

Frequently Asked Questions About Verizon Business Services