Xfinity Store by Comcast

Reviews

• ZI

  Zach Isaacson

  Nov 8, 2025
  1.0
  Their online tech support agents in the app are completely useless.
• SS

  Satoshimitsu

  Oct 14, 2025
  1.0
  Worst of all places to go to! Skipped us for over an hour! Lazy workers everywhere.
• TW

  Troy Watkins

  Oct 11, 2025
  5.0
  Online ordering was easy and service in a packed store was fast
• KK

  Kel

  Sep 26, 2025
  1.0
  The worst internet service I’ve ever had to deal with. We just moved into our new place, and they shut our internet off after only having it on for maybe a week because of a past due balance from the previous tenant the lived here before us. Then tried to tell us we had to pay it in order to get service back on at our place. Once I argued that that made no sense, we were finally able to speak to someone who understood what was going on and helped us get it back on. Even lowered our bill by 10 bucks. Great. However, the very next day, my internet was shut off again for the same reason. This time when I called, they explained to me that a block had been put on the account, and I had to get in touch with someone from “collections”? Once I finally did, they were able to remove the block and get our service back on once again after being transferred seven times, and on the phone for a total of two and a half hours. Maybe two and a half weeks later, I get a notification on my phone that they tried charging me more than what I was told we would be charged. So I once again, called to see if they could explain the bill to me. My original bill when I started was 95 dollars. And that was with the auto pay. After all the BS I was put through, they dropped it 10 dollars to 85 a month. Again, with the auto pay. When I called to have my bill explained to me, the lady said the total amount due was 156 dollars and some change. I was confused on why it was so much, we started service a month and one day ago. So I understand if there’s maybe a late fee for missing the day it was due maybe? But so that’s what? Almost 60 dollars and something for a late fee of one day? No, it still didn’t make sense to me. So she explained that the day service starts, we started getting charged. Okay, makes sense. But again, so what, that’s 70 dollars for half of a month? That’s almost our entire monthly bill. It still didn’t make sense to me. This internet company has done nothing but cause us problems, and try to overcharge us in fees. There’s only been a handful of agents I’ve spoken to that have actually tried to listen to the issues we’ve had, and the rest have brushed it off as if to say “it is what it is.” For example, the first lady who tried to tell us we had to pay someone else’s bill who lived here before us. Absolute joke.
• SS

  Savahanna

  Sep 25, 2025
  1.0
  My fiance came here in July as a new customer for the wifi deal that includes 1 year of a free mobile line. I don't know the name of the worker here that helped us, he is a larger black male, bald with glasses that works here. We explained the promotion is what brought us into the store and interested in their services, he got us together, so we thought, and out the door but come to find out today he has not applied our promotion and we have been overpaying for months. I had to stay on the phone with Xfinity customer service today for over an hour and I have to wait on a requested approval for a refund of all the payments I have made already under their false advertisement, and that is if my request is even approved. I highly absolutely DO NOT recommend this location OR the man that helped us that day.

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