Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Detroit. Visit us today at 3907 Woodward Ave, MI to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.8
459 reviews
5 stars
244
4 stars
76
3 stars
42
2 stars
18
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others are criticized for being unprofessional and unhelpful.
Efficiency
Many customers appreciated the quick service and efficiency in handling their requests, although there are reports of long wait times and unresolved issues.
Billing Issues
Several reviews mention confusion and dissatisfaction with billing practices, including unexpected charges and misleading information.
Staff Knowledge
While some staff members are noted for their knowledge and ability to assist, others are described as unhelpful or lacking the necessary information to resolve customer issues.
Store Environment
The store environment receives mixed reviews; some customers find it well-maintained and organized, while others report issues with crowding and lack of clear service areas.
- VDVarry Doyle4 days ago5.0In-N-Out 10 minutes
- DSDeebo Smith4 days ago5.0Wonderful service and the lady Tiffany helped me so much with informative information and took the equipment with no problem. I’ll definitely be back to see them fast service.
- PWPatricia WilliamsNov 16, 20255.0Courteous & helpful staff who tried to keep my business. I have already switched internet providers, though.
- EMEmily MeyersOct 22, 20255.0George is the man! Helped me so quickly, best options possible, and so kind and knowledgeable!
- JJJenniferOct 15, 20251.0In the past 48 hours, I have been on the phone with 7 agents over a total of 4.5 hours and counting. They went from turning a small problem into a much bigger one. I had to change apt units due to a problem in my apt, and while I plugged the modem in at the new apt and the internet was still working, I called to switch over the address. The first agent said that she changed the address and was going to send a newer modem, only to end the conversation with her and get an email saying the modem was enroute to the old address. Then I spoke to another agent who cancelled the new modem. Still, I noticed that my address was the old one, so I spoke with another agent. He said that I’d be contacted to switch the address and then put me on hold as he was processing something, then he disconnected. Today I called another agent who seemed to be setting up the old modem at the new address. Right at the end he disconnected. Then I was transferred to another agent who said that the reason the new address wasn’t working was because the previous renter owed money on their account. That said, she had disconnected the old address, so now, over 4 hours later, I still have the wrong address and no working internet. She then transferred me to another agent who wasted another 30 minutes of my time without success. Now I’ve just been transferred to yet another agent…what an incredible waste of time!
Frequently Asked Questions About Xfinity Store by Comcast
What are the operating hours of Xfinity Store by Comcast in Detroit?
The store is open Monday through Friday from 10:00 AM to 6:00 PM, Saturday from 10:00 AM to 1:00 PM, and closed on Sundays.
Where is Xfinity Store by Comcast located in Detroit?
It is located at 3907 Woodward Ave, Suite A, Detroit, MI 48201, USA.
What services does Xfinity Store by Comcast offer?
They provide cable TV, internet, home phone, mobile phone services, and home security systems in Detroit.
Is Xfinity Store by Comcast currently following any health and safety practices?
Yes, they maintain professional cleaning and social distancing, and fully vaccinated customers do not need to wear a face mask unless mandated locally.
Can I order Xfinity services online for the Detroit area?
Yes, you can order services online at https://www.xfinity.com/locations/michigan/detroit.
How can I contact Xfinity Store by Comcast in Detroit by phone?
You can reach them locally at +13138183869 or their main phone at +18002662278.
Does Xfinity Store by Comcast have a presence on social media?
Yes, they have pages on Facebook (XFINITYDetroit), Twitter (@Xfinity), Instagram (@xfinity), and a YouTube channel at https://www.youtube.com/user/xfinity.
What nearby places can customers visit when they come to Xfinity Store by Comcast on Woodward Ave?
Customers might visit nearby spots like Trap Karaoke for entertainment, Garden Theater for movies or live music, and The Red Hook Midtown for dining and coffee.
Are there convenient nearby places for customers to relax or dine near Xfinity Store by Comcast?
Yes, nearby dining options include Out To Brunch for breakfast, Blue Star Catering for casual meals, and The Block which offers American cuisine and bar service.
What cultural or entertainment venues are near Xfinity Store by Comcast that customers might enjoy?
Nearby cultural venues include Max M. Fisher Music Center, Orchestra Hall, Detroit Public Theatre, and Midtown Detroit cultural center.