Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Dearborn. Visit us today at 18900 Michigan Avenue, MI to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.3
280 reviews
5 stars
138
4 stars
27
3 stars
10
2 stars2
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised individual staff members for their helpfulness, many others reported unprofessional behavior and a lack of assistance.
Billing Issues
Numerous complaints about unexpected charges and difficulties in resolving billing problems were noted, leading to frustration among customers.
Store Experience
Some customers had positive experiences with fast service and cleanliness, while others reported unprofessionalism and rudeness from staff.
Technical Problems
Customers frequently mentioned issues with internet service reliability and difficulties in getting support for technical problems.
- HBHussein Baadani2 days ago1.0Unprofessional, rude staff members. Poor customer service. Arrogant gentleman that seems bothered that there were customers in the store. On his phone, didn’t greet me upon walking in. Assumed I didn’t have the proper documents to accomplish what I came for. Smart mouth and rude tone, shouldn’t be in customer service with that kind of attitude. Luckily there are policies and procedures for these kinds of incidents. I’m sure he will be hearing from Xfinity customer service.
- MMMr. MannDec 28, 20255.0Turned in some old equipment without wait or issues.
- RRRamiDec 20, 20255.0I came here to cancel my internet and drop off my modem and took literally less than 2 minutes. The staff here are great. The store has like 10 employees. They're very helpful. They're very efficient. I highly recommend coming here
- AHAhmed HUMAISANDec 14, 20252.0I do not recommend Xfinity to anyone based on my recent experience. My feedback isn’t just about one store — it’s about Xfinity as a company. Recently, I spent a huge amount of time trying to resolve an issue, and the support I received was extremely frustrating. The online agents — both on chat and phone — were unable to solve the problem and made the process far more difficult than it should have been. They just wanted to add more phone numbers and lines on my account and charge me for activation... Here’s what happened: I tried to return a phone that was given to me for free when I moved my number to Xfinity Mobile because they started charging me for it. The in-store staff told me they couldn’t help with the return and directed me to call Xfinity Mobile support. They told me you got the phone from Xfinity but online not from this store. I felt I'm visiting another company. Why go back ship it and you have a store here 🙄 they gave me a phone number to call. I ended up spending over 3 hours on the phone on one call, being transferred between agents repeatedly, with no resolution. I was told that if I returned the phone, I would lose my phone number — which shouldn’t be the case. I brought in three different unlocked phones to swap the number, but every agent insisted the phones were locked, even though they were unlocked.
- DRDiaa RashidDec 12, 20251.0Horrible service! Don’t ever think of going with them and. Just get the internet and thats it don’t listen to them and switch ur line to them. Manager Jibreel is misleading. -internet service jumped $20 extra every month. -phone internet slowed down and was not unlimited -instead of calling their customer service call the white house you most likely will get in touch with someone from the white house faster than their customer service. What a miserable company!
Frequently Asked Questions About Xfinity Store by Comcast
What internet services does Xfinity Store by Comcast provide in Dearborn?
Xfinity Store by Comcast offers various internet services including packages and reliable internet service providers in the Dearborn area.
Where is the Xfinity Store by Comcast located in Dearborn?
The store is located at 18900 Michigan Avenue, K120, Dearborn, MI 48126, next to the AMC.
What are the business hours for Xfinity Store by Comcast in Dearborn?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM, with special holiday hours on select dates.
Is the Xfinity Store by Comcast in Dearborn currently open?
Yes, the store is currently open, with healthy practices like professional cleaning and social distancing in place. Mask requirements depend on federal, state, or local mandates.
How can I contact Xfinity Store by Comcast in Dearborn?
You can contact the store by calling +1 800-934-6489 or visit their website at https://www.xfinity.com/local/mi/dearborn/18900-michigan-avenue.html.
Does Xfinity Store by Comcast offer mobile phone services?
Yes, they provide mobile phone services, including XFINITY Mobile, which combines America's largest 4G LTE network with the most hotspots nationwide.
What are some nearby dining options to Xfinity Store by Comcast in Dearborn?
Nearby dining options include Fuddruckers, China Town, Fit Lyfe Cafe, and Mrs. Fields, offering burgers, Chinese food, healthy cafe options, and desserts respectively.
Are there entertainment venues near Xfinity Store by Comcast in Dearborn?
Yes, the AMC Star Fairlane 21 cinema is located next to the store, providing a great entertainment option before or after your visit.
What nearby fitness facilities are close to Xfinity Store by Comcast?
Powerhouse Gym, a fitness and sports recreation venue, is near the Xfinity Store, ideal for customers who want to exercise before or after their visit.
Can I find shopping options near Xfinity Store by Comcast in Dearborn?
Yes, there are many nearby stores such as Cecil B, Executive Man, MJ Diamonds, JCPenney, and Victoria's Secret that offer clothing, shoes, jewelry, and more.