Xfinity Store by Comcast Branded Partner

Reviews

• AA

  Amy

  Dec 22, 2025
  5.0
  I called several different toll free Xfinity Customer Service lines to resolve an issue that occurred after I made the mistake of calling the call center on 12/14 for assistance. NEVER! I repeat NEVER call the call center. Head straight to this live in person location in Canton! My husband and I came into their store on 12/19 with Internet and Mobile Phone issues that all stemmed from the initial 12/14 call to the call center. Giovanni, Steve, Justin, Noah and Kayden (I think) were all there when we arrived. Giovanni the manager listened to my long story of all the problems that we were having, he didn't just listen, he HEARD me. He began putting things in motion. Once we spoke to him, Steve then took over finalizing the details, finding us additional savings and other freebies that were available to me. Every single customer service technician in the building was kind, courteous, willing to help and they worked together as a team with the same mission and values. We sat there for 3 hours while they patiently rectified the situation the call center created. We still have some issues to finalize, but I am confident they will come through and help make us whole, they have proven their dedication to satisfaction on my first visit. I have been a long time Xfinity/Comcast customer. This location went above and beyond, they were transparent, had a wonderful attitude, and the store radiated positive energy that was contagious. I look forward to doing business with them again and I highly recommend you visit this store. I actually read reviews before finding a location and I drove past two other locations closer to my home to come to Canton because of the other reviews I read. Now it's my turn to pay it forward. I hope this review helps others and you give them a chance. You won't be disappointed.
• MB

  Mark Buckley

  Nov 18, 2025
  5.0
  Great employees always take care of us.
• VR

  Vivian Richards

  Oct 20, 2025
  4.0
  Good customer service
• DK

  Darren Kesshishian

  Sep 30, 2025
  5.0
  Always go to your local store first and find out. Be careful of scam calls and voicemails, I almost got pulled into one when they knew when my account was about to expire and offered a great deal with a questionable stipulation of paying 1 year and a half worth of payments up front. Drove to my local Xfinity store and In comes CADEN the man, he promptly told me that this is not part of Xfinity and helped so that i didnt go further into this scam. He was also very pleasant and had a great attitude, directing me to the right phone numbers to use to contact Xfinity. Thank you caden!
• VV

  Virginia Vixen

  Sep 18, 2025
  1.0
  A male heavy set salesperson was very, rude, loud and obnoxious. The lady and young gentleman with dreads were taking care of customers with pleasant attitudes. I even seen him try to patronize a young lady and she dealt with him very well I might add. While he continued to act like a wild ignorant, car salesman. He was just horrible we will never go to that establishment again. I don't know who that lady was but kudo's to you for telling him where people like him end up acting like that. He was very rude and wrong.

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