Xfinity Store by Comcast

3.5
233 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Bloomfield Hills. Visit us today at 1991 S Telegraph Road, MI to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
1991 S Telegraph Road, Bloomfield Hills, MI
48302, United States

Hours

Reviews

3.5
233 reviews
5 stars
128
4 stars
13
3 stars
9
2 stars
10
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff are praised for being helpful and friendly, others are criticized for being rude and unprofessional.

Wait Times

Many customers reported long wait times both in-store and for phone support, leading to frustration.

Billing Issues

Numerous reviews mention problems with billing, including unexpected charges and difficulties in resolving billing inquiries.

Product Availability

Several customers expressed dissatisfaction with the availability of products and equipment, leading to wasted trips to the store.

Positive Experiences

Despite the negative feedback, some customers highlighted positive experiences with specific employees who provided excellent service.
  • BC
    Brian Csikos
    Jan 5, 2026
    5.0
    I drive 10 miles to come here because closer ones have no staff and don't know what they're doing. Happy with this location. Wait has not been bad for me and the staff seems knowledgeable.
  • DS
    David Stewart
    Jan 4, 2026
    1.0
    The associate was friendly but ultimately unhelpful. They are a sales store and not at all helpful with an existing customer looking to change services. The prices quoted were significantly higher than the standard online prices. They had an hour wait and ultimately were told to call the central number for help. As an aside, the call center is awful. They quoted me a price and then after 2 calls and 4 hrs on the phone did a bait and switch where the best they could do was 40% more than they originally quoted. Typical Comcast.
  • AW
    Angela Wagner
    Jan 2, 2026
    5.0
    This is the location to go to for results. Questions concerning billing and changes Dj was very helpful He just made it happen The other telegraph location. Said there’s nothing that can be done- no supervisor Just plain unhelpful Big relief
  • DR
    Dakota Rozier-Huxtable
    Jan 1, 2026
    5.0
    I went to the Xfinity store here and was helped by Eric! He was so awesome and helpful. I would def go back again and I highly recommend this location. Thanks again for all your help Eric!!
  • LG
    Lalo Gutierrez
    Dec 23, 2025
    2.0
    Switched to Xfinity with promotion of paying phone off was told I would get a visa card in the mail with the pay off amount never received it it's been like 6 months now. If they would have just said we won't pay off your phone. They had me take a pic of my T-Mobile bill and upload it somewhere. Made me waste my time and energy all for nothing

Frequently Asked Questions About Xfinity Store by Comcast

What internet services does Xfinity Store by Comcast offer in Bloomfield Hills?

Xfinity provides various internet services including cable internet, home phone service, and home security systems in Bloomfield Hills.

Where is the Xfinity Store by Comcast located in Bloomfield Hills?

The store is located at 1991 S Telegraph Road, Bloomfield Hills, MI 48302, USA.